SOURCES SOUGHT
D -- Enterprise Service Desk Artificial Intelligence Enhancement
- Notice Date
- 6/11/2025 6:04:43 AM
- Notice Type
- Sources Sought
- NAICS
- 541990
— All Other Professional, Scientific, and Technical Services
- Contracting Office
- INFORMATION TECHNOLOGY DEVELOPMENT AND SUSTAINMENT Washington DC 20472 USA
- ZIP Code
- 20472
- Solicitation Number
- 70FA3125R00000009
- Response Due
- 6/23/2025 11:00:00 AM
- Archive Date
- 07/08/2025
- Point of Contact
- Ross Wakeman
- E-Mail Address
-
ross.wakeman@fema.dhs.gov
(ross.wakeman@fema.dhs.gov)
- Small Business Set-Aside
- NONE No Set aside used
- Description
- The Federal Emergency Management Agency�s (FEMA) Office of the Chief Information Officer (OCIO) Enterprise Service Desk (ESD) is a Human Centered Tier 1 Information Technology (IT) Service Desk which serves at the entry point for all FEMA Employees experiencing IT related issues or submitting IT related requests. The ESD is looking to utilize artificial intelligence (AI) to enhance FEMA�s toolset in continuing to provide an excellent customer experience through automation and AI learning capabilities.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/0f7cef501e31467d872742f2d3fe411f/view)
- Place of Performance
- Address: Washington, DC 20472, USA
- Zip Code: 20472
- Country: USA
- Zip Code: 20472
- Record
- SN07474622-F 20250613/250611230049 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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