Department of Veteran Affairs Medical Center, Contracting Officer (90C), 1500 E. Woodrow Wilson Drive, Jackson, MS 39216-5199

R -- DESIGN & PERFORM TELEPHONE CUSTOMER SATISFACTION SURVEY SOL 586-30-97 DUE 012297 POC Susan Newton, Contracting Officer Design and conduct a weekly telephonic customer satisfaction survey for VA Network 16. Interested market research firms shall be currently engaged in performing the same type of surveys for private sector hospital systems (minimum 25 facilities), representing the for-profit and not-for-profit sectors; will have an ongoing and documented private sector telephone survey data base and access to current National Council on Quality Assurance (NCQA) data. Successful contractor will work in concert with Network 16 project manager. This project is a pilot study with a duration of 90 to 180 days. (0358)

Loren Data Corp. http://www.ld.com (SYN# 0096 19961226\R-0025.SOL)