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FBO DAILY - FEDBIZOPPS ISSUE OF FEBRUARY 10, 2018 FBO #5923
DOCUMENT

D -- Dell EMC VCE vBlock Maintenance - Attachment

Notice Date
2/8/2018
 
Notice Type
Attachment
 
NAICS
541519 — Other Computer Related Services
 
Contracting Office
Department of Veterans Affairs;Technology Acquisition Center;23 Christopher Way;Eatontown NJ 07724
 
ZIP Code
07724
 
Solicitation Number
36C10B18Q2724
 
Archive Date
5/9/2018
 
Point of Contact
Eleanor.Slocum@va.gov
 
E-Mail Address
eleanor.slocum@va.gov
(eleanor.slocum@va.gov)
 
Small Business Set-Aside
N/A
 
Description
PRODUCT DESCRIPTION for Dell EMC/VCE vBlock System Maintenance Requirements The Department of Veterans Affairs, Veterans Health Administration, Veterans Integrated Service Networks (VISN) 8 Biomedical serviced by the Office of Information and Technology (OI&T),Service Delivery and Engineering (SDE), has a requirements for Premium maintenance support for Dell EMC/Virtual Computing Environment (VCE) vBlock Systems 340. VISN 8 purchased eight Dell EMC/VCE vBlock systems 340 in 2014 which consists of virtualization software, blade servers, switches, and storage devices which constitutes the Converged Infrastructure (CVI). There are eight sites currently utilizing this CVI to support server virtualization operations, site Files Shares, critical medical and administrative systems. There are three large systems located at Gainesville, Tampa and Lakemont/Orlando and five small systems located at Bay Pines, Miami, San Juan, West Palm Beach and Lake Nona/Orlando. This existing CVI is vital to provide high-availability virtualized servers including fault-tolerance, in-use migrations, all in support of clinical and administrative use cases, resulting in zero loss of data. The CVI has a wide variety of networked medical devices used for radiology images (PACS) radiology voice recognition, radiology dose monitoring, Clinical information systems, EKG storage, cardiology PACS, etc. All these devices are behind Medical Device Isolation Architecture Access Control Lists (MDIA ACL). Period of Performance The period of performance is a 12-month base period with two 12-month option periods. Place of Performance Efforts under this contract shall be performed at the following VA facilities: Table 1 Base Period Facility vBlock Serial Number Description Qty Gainesville 1601 S.W. Archer Road Gainesville, FL 32608 V18FN4814005 Large vBlock 1 Tampa 13000 Bruce B. Downs Tampa, FL 33612 V18FN4714007 Large vBlock 1 Lakemont /Orlando 2500 South Lakemont Ave Orlando, FL 32814 V18FN4714006 Large vBlock 1 Bay Pines 10000 Bay Pines Blvd Bay Pines, FL 33744 V18FN4914002 Small vBlock 1 Miami 1201 N.W. 16th St. Miami, FL 33125 V18FN4 Small vBlock 1 San Juan 10 Casia Street San Juan, PR 00921-3201 V18FN4914005 Small vBlock 1 West Palm Beach 7305 N. Military Trail West Palm Beach, FL 33410-6400 V18FN4814007 Small vBlock 1 Lake Nona 13800 Veterans Way Orlando, FL 32827 V18FN101501 Small vBlock 1 Option Period 1 Facility vBlock Serial Number Description Qty Gainesville 1601 S.W. Archer Road Gainesville, FL 32608 V18FN4814005 Large vBlock 1 Tampa 13000 Bruce B. Downs Tampa, FL 33612 V18FN4714007 Large vBlock 1 Lakemont /Orlando 2500 South Lakemont Ave Orlando, FL 32814 V18FN4714006 Large vBlock 1 Bay Pines 10000 Bay Pines Blvd Bay Pines, FL 33744 V18FN4914002 Small vBlock 1 Miami 1201 N.W. 16th St. Miami, FL 33125 V18FN4 Small vBlock 1 San Juan 10 Casia Street San Juan, PR 00921-3201 V18FN4914005 Small vBlock 1 West Palm Beach 7305 N. Military Trail West Palm Beach, FL 33410-6400 V18FN4814007 Small vBlock 1 Lake Nona 13800 Veterans Way Orlando, FL 32827 V18FN101501 Small vBlock 1 Option Period 2 Facility vBlock Serial Number Description Qty Gainesville 1601 S.W. Archer Road Gainesville, FL 32608 V18FN4814005 Large vBlock 1 Tampa 13000 Bruce B. Downs Tampa, FL 33612 V18FN4714007 Large vBlock 1 Lakemont /Orlando 2500 South Lakemont Ave Orlando, FL 32814 V18FN4714006 Large vBlock 1 Bay Pines 10000 Bay Pines Blvd Bay Pines, FL 33744 V18FN4914002 Small vBlock 1 Miami 1201 N.W. 16th St. Miami, FL 33125 V18FN4 Small vBlock 1 San Juan 10 Casia Street San Juan, PR 00921-3201 V18FN4914005 Small vBlock 1 West Palm Beach 7305 N. Military Trail West Palm Beach, FL 33410-6400 V18FN4814007 Small vBlock 1 Lake Nona 13800 Veterans Way Orlando, FL 32827 V18FN101501 Small vBlock 1 Premium Maintenance Support The Contractor shall provide Dell EMC/VCE Premium maintenance support coverage for CVI provided in Table 1 above to include the following: Service Feature Description Premium Support Details vBlock Maintenance/Technical Support The Contractor shall provide 24 hours per day x 7 days a week coverage x 365 days per year (24x7x365) technical response by remote means based on the Severity Level of the problem, or when deemed necessary by the VA, onsite response representative. Initial technical response shall be based on Severity Level, within the following time period: *Severity Level 1: 30 minutes; on a 24x7x365 basis *Severity Level 2: 2 hours; on a 24x7x365 basis *Severity Level 3: 3 local business hours *Severity Level 4:8 local business hours Onsite Response The Contractor shall send authorized personnel to installation site(s) to work on the problem after the Contractor has isolated the problem and the VA onsite response representative has deemed necessary Initial technical response shall be based on Severity Level, within the following time period: Severity Level 1: 4 hours on a 24x7x365 basis Severity Level 2: within 12 hours on a 24x7x365 basis Severity Level 3: Next business day, local business hours Severity Level 4: Next business day, local business hours Replacement Parts Delivery The Contractor shall provide replacement parts when deemed necessary by the Contactor Replacement part delivery is based on Severity Level, within the following time period: Severity Level 1: 4 hours on a 24x7x365 basis Severity Level 2: within 12 hours on a 24x7x365 basis Severity Level 3: Next business day, local business hours Severity Level 4: Next business day, local business hours Disc Retention Failed media such as hard disks and solid state disks will not be returned to the manufacturer or any third party upon failure. Any fees associated with this limitation shall be included in the bid Software Maintenance Support The Contractor shall provide Dell EMC/VCE Premium software maintenance and technical support services covering the listed systems to include the following: Direct access (phone and email) to Dell EMC/VCE Technical Support team on a 24x7x365 basis. Online support, providing access to: Software and firmware updates to include major releases, point releases, service releases and security releases of applicable software/firmware Installation of Software Releases The Contractor shall provide and perform the installation of all new software releases. Remote Monitoring and Repair The Contractor shall provide 24x7x365 Remote Monitoring and Repair technical support. Once the Contractor is notified of a problem Initial response shall be based on Severity Level, within the following time period: Severity Level 1: 30 minutes; on a 24x7x365 basis Severity Level 2: 2 hours; on a 24x7x365 basis Severity Level 3: 3 local business hours Severity Level 4: 8 local business hours VCE Severity Levels are defined by the following: *Severity Level 1 - Critical: Critical impact or system down. (Example - Users are unable to log on; the server cannot be started, etc.).This condition requires immediate solution. *Severity Level 2 - High: Significant business impact. A software component is severely restricted in its use. (Example - User receive a database management error while attempting to view records). *Severity Level 3 - Medium: Some business impact. Program is usable with less significant features unavailable. (Example User cannot connect to server.) *Severity Level 4 - Low: Minimal business impact. A noncritical software component is malfunctioning, causing minimal impact. (Example Documentation is incorrect.) SECTION 508 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL ELECTRONIC AND INFORMATION TECHNOLOGY PROCUREMENTS On August 7, 1998, Section 508 of the Rehabilitation Act of 1973 was amended to require that when Federal departments or agencies develop, procure, maintain, or use Electronic and Information Technology, that they shall ensure it allows Federal employees with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by other Federal employees. Section 508 required the Architectural and Transportation Barriers Compliance Board (Access Board) to publish standards setting forth a definition of electronic and information technology and the technical and functional criteria for such technology to comply with Section 508. These standards have been developed and published with an effective date of December 21, 2000. Federal departments and agencies shall develop all Electronic and Information Technology requirements to comply with the standards found in 36 CFR 1194. Section 508 Electronic and Information Technology (EIT) Standards: The Section 508 standards established by the Architectural and Transportation Barriers Compliance Board (Access Board) are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure Electronic and Information Technology (EIT). These standards are found in their entirety at: http://www.section508.gov and http://www.section508.gov/acquisition-regulations. A printed copy of the standards will be supplied upon request. The Contractor shall comply with the technical standards as marked: 1194.21 Software applications and operating systems 1194.22 Web-based intranet and internet information and applications 1194.23 Telecommunications products 1194.24 Video and multimedia products 1194.25 Self-contained, closed products 1194.26 Desktop and portable computers 1194.31 Functional Performance Criteria 1194.41 Information, Documentation, and Support Equivalent Facilitation Alternatively, offerors may propose products and services that provide equivalent facilitation, pursuant to Section 508, subpart A, 1194.5. Such offerors will be considered to have provided equivalent facilitation when the proposed deliverables result in substantially equivalent or greater access to and use of information for those with disabilities. Compatibility with Assistive Technology The Section 508 standards do not require the installation of specific accessibility-related software or the attachment of an assistive technology device. Section 508 requires that the EIT be compatible with such software and devices so that EIT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software. Acceptance and Acceptance Testing Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the identified Section 508 standards requirements for accessibility and must include final test results demonstrating Section 508 compliance. Deliverables should meet applicable accessibility requirements and should not adversely affect accessibility features of existing EIT technologies. The Government reserves the right to independently test for 508 Compliance before delivery. The Contractor shall be able to demonstrate 508 Compliance upon delivery. Automated test tools and manual techniques are used in the VA Section 508 compliance assessment. Additional information concerning tools and resources can be found at http://www.section508.va.gov/section508/Resources.asp. Deliverable: Final Section 508 Compliance Test Results INFORMATION TECHNOLOGY USING ENERGY-EFFICIENT PRODUCTS The Contractor shall comply with Sections 524 and Sections 525 of the Energy Independence and Security Act of 2007; Section 104 of the Energy Policy Act of 2005; Executive Order 13514, Federal Leadership in Environmental, Energy, and Economic Performance, dated October 5, 2009; Executive Order 13423, Strengthening Federal Environmental, Energy, and Transportation Management, dated January 24, 2007; Executive Order 13221, Energy-Efficient Standby Power Devices, dated August 2, 2001; and the Federal Acquisition Regulation (FAR) to provide ENERGY STAR , FEMP designated, low standby power, and Electronic Product Environmental Assessment Tool (EPEAT) registered products in providing information technology products and/or services. The Contractor shall ensure that information technology products are procured and/or services are performed with products that meet and/or exceed ENERGY STAR, FEMP designated, low standby power, and EPEAT guidelines. The Contractor shall provide/use products that earn the ENERGY STAR label and meet the ENERGY STAR specifications for energy efficiency. Specifically, the Contractor shall: Provide/use ENERGY STAR products, as specified at www.energystar.gov/products (contains complete product specifications and updated lists of qualifying products). Provide/use the purchasing specifications listed for FEMP designated products at www.femp.energy.gov/procurement. The Contractor shall use the low standby power products specified at http://energy.gov/eere/femp/low-standby-power-products. Provide/use EPEAT registered products as specified at www.epeat.net. At a minimum, the Contractor shall acquire EPEAT Bronze registered products. EPEAT registered products are required to meet the technical specifications of ENERGY STAR, but are not automatically on the ENERGY STAR qualified product lists. The Contractor shall ensure that applicable products are on both the EPEAT Registry and ENERGY STAR Qualified Product Lists. The Contractor shall use these products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. The following is a list of information technology products for which ENERGY STAR, FEMP designated, low standby power, and EPEAT registered products are available: Computer Desktops, Laptops, Notebooks, Displays, Monitors, Integrated Desktop Computers, Workstation Desktops, Thin Clients, Disk Drives Imaging Equipment (Printers Copiers, Multi-Function Devices, Scanners, Fax Machines, Digital Duplicators, Mailing Machines) Televisions, Multimedia Projectors This list is continually evolving, and as a result is not all-inclusive. 4.0 SCHEDULE FOR DELIVERABLES The period of performance is a 12-month base period with two 12-month option periods. Inspection: Destination Acceptance: Destination Free on Board (FOB): Destination Ship To and Mark For: Program Manager: Primary: Name: Greg Fogleman Voice: 321-320-0250 Email: Gregory.fogleman@va.gov Contracting Officer Representative: Alternate: Name: Alex Alcantara Voice: 727-519-4478 Email: alex.alcantara@va.gov 5.0 INFORMATION SECURITY CONSIDERATIONS: The Assessment and Authorization (A&A) requirements do not apply and a Security Accreditation Package is not required. All VA sensitive information shall be protected at all times in accordance with local security field office System Security Plans (SSP s) and Authority to Operate (ATO) s for all systems/LAN s accessed while performing the tasks detailed in this Product Description. A prohibition on unauthorized disclosure: Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. See VA handbook 6500.6, Appendix C, paragraph 3.a. A requirement for data breach notification: Upon discovery of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access, the contractor/subcontractor shall immediately and simultaneously notify the COR, the designated ISO, and Privacy Officer for the contract. The term security incident means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. See VA Handbook 6500.6, Appendix C, paragraph 6.a. A requirement to pay liquidated damages in the event of a data breach: In the event of a data breach or privacy incident involving SPI the contractor processes or maintains under this contract, the contractor shall be liable to VA for liquidated damages for a specified amount per affected individual to cover the cost of providing credit protection services to those individuals. See VA handbook 6500.6, Appendix C, paragraph 7.a., 7.d. A requirement for annual security/privacy awareness training: Before being granted access to VA information or information systems, all contractor employees and subcontractor employees requiring such access shall complete on an annual basis either: (i) the VA security/privacy awareness training (contains VA security/privacy requirements) within 1 week of the initiation of the contract, or (ii) security awareness training provided or arranged by the contractor that conforms to VA s security/privacy requirements as delineated in the hard copy of the VA security awareness training provided to the contractor. If the contractor provides their own training that conforms to VA s requirements, they will provide the COR or CO, a yearly report (due annually on the date of the contract initiation) stating that all applicable employees involved in the VA s contract have received their annual security/privacy training that meets VA s requirements and the total number of employees trained. See VA Handbook 6500.6, Appendix C, paragraph 9. A requirement to sign VA s Rules of Behavior: Before being granted access to VA information or information systems, all contractor employees and subcontractor employees requiring such access shall sign on annual basis an acknowledgement that they have read, understand, and agree to abide by VA s Contractor Rules of Behavior which is attached to this contract. See VA Handbook 6500.6, Appendix C, paragraph 9, Appendix D. Note: If a medical device vendor anticipates that the services under the contract will be performed by 10 or more individuals, the Contractor Rules of Behavior may be signed by the vendor s designated representative. The contract must reflect by signing the Rules of Behavior on behalf of the vendor that the designated representative agrees to ensure that all such individuals review and understand the Contractor Rules of Behavior when accessing VA s information and information systems. 6.0 POINT(S) OF CONTACT: Contracting Officer: Name: Sharon Fernandes Voice: 732-440-9670 Email: Sharon.Fernandes@va.gov Contract Specialist: Name: Eleanor Slocum Voice: 732-440-9677 Email: Eleanor.Slocum@va.gov
 
Web Link
FBO.gov Permalink
(https://www.fbo.gov/notices/ebae24ca7cadbd2a03ce014abc50adbe)
 
Document(s)
Attachment
 
File Name: 36C10B18Q2724 36C10B18Q2724.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4071707&FileName=36C10B18Q2724-000.docx)
Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4071707&FileName=36C10B18Q2724-000.docx

 
File Name: 36C10B18Q2724 18A22 VISN8 VCE vBlock Maintenance draft PD SF.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4071708&FileName=36C10B18Q2724-001.docx)
Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=4071708&FileName=36C10B18Q2724-001.docx

 
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Record
SN04817778-W 20180210/180208232021-ebae24ca7cadbd2a03ce014abc50adbe (fbodaily.com)
 
Source
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