SOLICITATION NOTICE
R -- 2 -1- 1 Support for a National Nurse Triage Line during a Severe Influenza Pandemic
- Notice Date
- 8/15/2013
- Notice Type
- Presolicitation
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- Department of Health and Human Services, Centers for Disease Control and Prevention, Procurement and Grants Office (Atlanta), 2920 Brandywine Road, Room 3000, Atlanta, Georgia, 30341-4146
- ZIP Code
- 30341-4146
- Solicitation Number
- 2013-Q-15472
- Archive Date
- 8/24/2013
- Point of Contact
- Berta Biltz, Fax: 770-488-2670, Alan W Sims, Phone: 770-488-2896
- E-Mail Address
-
boh9@cdc.gov, auy0@cdc.gov
(boh9@cdc.gov, auy0@cdc.gov)
- Small Business Set-Aside
- N/A
- Description
- FAR 6.302-1 Only one responsible source and no other supplies or services will satisfy agency requirements. The Centers for Disease Control and Prevention (CDC), contemplates entering into a Firm-Fixed Price contract under FAR Part 12, in conjunction with FAR Part 13 with applicable Sub-Part 13.5, Test Program for Certain Commercial Items, with United Way Worldwide in Alexandria, VA. Under this contract, United Way Worldwide will be required to establish a network and infrastructure for 2-1-1 information lines to rapidly become part of an activated national nurse triage line during a future severe influenza pandemic upon the request of CDC. This project will ensure that the 2-1-1 network and its personnel have established a core set of capabilities necessary for the national nurse triage line to operate. Based on a market research, we determined that United Way Worldwide has a unique relationship with the 2-1-1 networks and is able to leverage the capabilities and capacity of many 211 organizations to provide a single platform and nationwide access to those in need. A major goal of United Way Worldwide is to develop sustainable nationwide coverage to respond to all forms of disaster, including public health emergencies, anywhere they may occur. United Way Worldwide spearheads and provides the national leadership for implementation of 211 with state and local partners through the Alliance of Information and Referral Systems throughout the country. United Way Worldwide is the only known organization that is able to direct and guide 211 call centers by setting national quality standards for 211 call organizations that service over 90% of the U.S. population. They also provide accreditation for 211 call centers and provide certification of 211 call center personnel. Therefore it is considered to be the only source that can satisfy this requirement. However, all responsible sources who wished to be considered by the CDC may submit a capability statement via email to bbiltz@cdc.gov by Noon, EST/DST, August 23, 2013. Please enter the solicitation number as subject. Capability statements shall not exceed five pages long. The text shall be single spaced, single-sided, with a font not smaller than 11-pitch type. (Appendixes and exhibits are not part of the page limitation.) When submitting a capability statement, interested parties shall address their relationship with the 2-1-1 networks, ability to leverage the capabilities and capacity of 2-1-1 organizations to provide a single platform and nationwide access to those in need and a description of same or similar projects (experience). It is anticipated that the project will include the following tasks and sub-tasks. Task One: 2-1-1 Planning and Preparedness 1. Establish Telephony Infrastructure (20%) - The contractor shall develop a standby telephony infrastructure that can be activated within 48-72 hours of a decision by CDC during a severe pandemic or other emergency to establish a National Nurse Triage line. Elements of the system shall include: a. Two toll-free numbers that shall be used for callers to reach the national NTL b. A transfer tree and interactive voice response system (IVR) that shall: i. Load balance incoming calls and route calls to individual 2-1-1 centers per an established protocol ii. Utilize an interactive voice response system that shall interact with incoming calls to 2-1-1 when the NTL is activated. iii. Allow 2-1-1 centers to transfer calls to health plans and other nurse triage lines iv. Collect call metrics data that can be shared with CDC. This data shall not include personal identification, but it shall include aggregate data on call volume, timing, and disposition. 2. Surge Planning (30%) - The contractor shall create memorandums of understanding (MOUs) with individual 2-1-1 centers and create surge plans to support their activation for a national NTL. This surge planning shall build a cadre of 100 agents across 10-20 separate 2-1-1 centers (that are geographically spread across all HHS regions) to participate in training, orientation, and other pre-response activities. In addition, the contractor shall identify at least two individuals to provide technical support and quality assurance for 2-1-1 management of calls at a national level. 3. Training and Exercising (30%) - The contractor shall identify a Training Coordinator and develop a training plan for each 2-1-1 center to pre-train the agents that would be answering calls as part of a national NTLThe contractor will also validate those training plans through a telephonic drill or other simulation exercise. In addition, the contractor shall develop a written just-in-time training curriculum for use during a severe pandemic to rapidly train new 2-1-1 agents. 4. Database development (15%) - The contractor shall build a database or similar system that shall allow 2-1-1 agents to locate relevant public health emergency information to provide to callers during a severe pandemic. 5. Electronic reporting metrics development (5%) The contractor shall develop a written format and process for electronically sharing de-identified and aggregated daily call metrics data with CDC to enable CDC to monitor 2-1-1 call volume and call dispositions during a severe pandemic. Optional Task 2.0: Maintenance of nurse triage line. This task is optional at the request of CDC. Activities within this option include the maintenance and refinement of the systems, personnel, plans and processes that were established under task one. The anticipated period of performance is 12 months for task one and 12 additional months for task two. The total base and option shall not exceed 24 months from date of award. The anticipated date of award is September 21, 2013. All questions/concerns about the RFQ shall be submitted via e-mail to BBiltz@cdc.gov. It is your responsibility to keep up with additional postings regarding this announcement on the Fedbizopps Website.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/HHS/CDCP/PGOA/2013-Q-15472/listing.html)
- Place of Performance
- Address: Alexandria, Virginia, United States
- Record
- SN03151102-W 20130817/130816000253-d9e9c715980425f344929170588ec673 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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