MODIFICATION
D -- Tracker Management Improvement Project
- Notice Date
- 6/13/2012
- Notice Type
- Modification/Amendment
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- MICC Center - Fort Bragg, Directorate of Contracting, ATTN: SFCA-SR-BR, Building 1-1333, Armistead & Macomb Streets, Fort Bragg, NC 28310-5000
- ZIP Code
- 28310-5000
- Solicitation Number
- W9124712R0036
- Response Due
- 6/15/2012
- Archive Date
- 8/14/2012
- Point of Contact
- Virginia A. Roberts, (910) 396-9223
- E-Mail Address
-
MICC Center - Fort Bragg
(virginia.a.roberts.civ@mail.mil)
- Small Business Set-Aside
- N/A
- Description
- Solicitation Number: W91247-12-R-0036 Notice Type: Special Notice, Task Mangement Improvement Project General Information: The Mission and Installation Contracting Command - Fort Bragg (MICC-FB), North Carolina intends to award a sole source contract, in accordance with Federal Acquisition Regulation (FAR) 6.302-1(a)(2)(iii)(A), Only One Responsible Source and 10 U.S.C. 2304(c)(1) to Accenture Federal Services LLC, 800 North Glebe Road, Suite 300, Arlington, VA 22203-1807. The North American Industry Classification System (NAICS) code for this procurement is 541512, "Computer System Design Services", with a size standard of $25 Million. This is not a request for Competitive Proposals. No contract will be awarded on the basis of offers received in response to this notice. A determination by the Government not to compete the proposed effort on a full and open competition basis, based upon responses to this notice, is solely within the discretion of the Government. Respondents must submit capability statements that clearly define the firm's ability to deliver a workable software solution and start performing the requirements stated in this notice in conjunction with the Performance Work Statement (PWS) as attached. The Mission and Installation Contracting Command - Fort Bragg (MICC-FB), North Carolina is seeking a firm that can provide a fully functioning, expandable task management software application that operates within the Microsoft (MS) Dynamics Customer Relationship Management (CRM) environment. The Contractor will provide all personnel, software licenses, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to deliver the task management software solution and perform readiness planning, installation, validation, production deployment/training and adoption support services. The Contractor will install all necessary hardware and software into the Requiring Activities server no later than forty-five (45) days into the period of service. Contractor personnel will be required to comply with existing security regulations and directives regarding obtaining a SECRET clearance, security of classified material, and access to government computers and networks, as appropriate. The Contractor may be required to perform periodic travel in the accomplishment of tasks. SUBMITTAL INFORMATION: The software application must meet the following specifications and capabilities within the CRM environment. It is requested that all interested businesses submit to the address identified at the end of this notice, a detailed capabilities statement package (no more than 15 pages in length, single spaced, 12 point font minimum) demonstrating ability to deliver a task management software application and perform the implementation support services listed in the PWS. A generic capability statement is NOT acceptable. Please review carefully the requirements listed below. These requirements are a MUST to be met and the firm must demonstrate the current capability to install a functional task management application upon award (if any) and complete the applicable services within a 52-week implementation period of performance. The documentation must address, at a minimum, the following: 1. Task Magnitude and Customizability: Application must be robust enough to allow tasking workflows to exist with unlimited users operating within one task. Creation of subtasks with separate suspense dates within the context of the original task must be allowable. 2. Task Collaboration and Notification leveraging MS Office: Application must have collaboration capability within the task management software environment, and notifications of new tasks to users must transmit to user inboxes in Microsoft Outlook. Suspense dates of excepted tasks must populate on user Outlook Calendars. 3. File Attachments: Attachment of pdf, all Microsoft Office files, xfdl (and xfdl variants) must be possible within the task tracking software environment. 4. Task Visibility and Transparency: Application must have managerial interface (dashboard) separate from that of Action Officers that allows task searches, tracking, and organization, with the ability to drill down into current working and completed tasks, in order to monitor work at the action officer and collaborate directly with actions officers if required. The managerial interface must leverage CRM capability to provide metrics on task completion, workload, and work distribution. Additionally, users must have the ability to leverage privacy and security settings to tasks containing sensitive information. 5. Searches: The tasking solution software must have a search capability that leverages CRM's inherent search ability, that is capable of executing search inquiries by task, user, key word, document, and other fields relevant to any given task instance. 6. Extending task capability outside of Tasking solution environment: Tasking solution must possess the capability to incorporate non-licensed users in the tasking solution environment in order for non-licensed users to respond (within the tasking solution environment) to taskings assigned by tasking solution licensed users. 7. Global Account List (GAL) Integration: Tasking solution should seamlessly leverage the GAL for the purposes of assigning tasks and conducting user and org searches. 8. Software Configuration: Contractor must possess expertise and proprietary rights in order to execute complex configuration requirements necessary to overlay task management software over manual processes within command and subordinate commands. 9. Interface Customization and exportation: Tasking solution must possess the capability to customize the user interface with drop down menus, entry fields, and selection tabs in order to ensure an intuitive user experience for action officers and managerial users. Task lists, collaborative discussion, a metrics must be exportable to MS Excel, MS Word, and MS PowerPoint. 10. Managerial Approval Process: Tasking solution must have an "out of the box" approval tool, that allows managers to review products from action officers, make corrections, and formally approve, disapprove, concur, non-concur, or recommend prior to continuation of workflow. 11. The Contractor shall perform services to support the installation and configuration of a standard task management solution with the following initial capabilities: -Type of network: NIPR and SIPR -Number of users (licenses): 3400 -Number of environments per network: 2 SIPR & 2 NIPR (one test & one live environment each) -Number of domains: 1 forest with multiple domains, assumes two-way trust between domains. -Number of users located on each domain: 1600 within FT Bragg, the remaining 1800 will be distributed to ten other installations. (All CONUS) -Number of training locations/Number of users to be trained per location: Up to 5 weeks of training, for up to 3,400 users. In person training at two locations. Train-the-trainer or remote training for other locations. Provide SA training for 5 FORSCOM CRM system admin -Approximate number of external users that are not on domain number of locations: 1800 -Accessibility: Ensure task management software can be accessed by all of the client's external users within client's server forest -Version of task management software: Most current version as of contract execution -Upgrade: Provide G6 with a projected upgrade plan outlining the project time lines to migrate CRM to 2011 -Service Plan: Provide a service plan for CRM and task management software QUESTIONS/GOVERNMENT'S RESPONSE: 1. Question: This Special Notice states that you are "seeking a firm that can provide a fully functioning, expandable task management software application that operates within the Microsoft (MS) Dynamics Customer Relationship Management (CRM) environment". While our solution can work with both Microsoft SharePoint and CRM and since CRM relies on SharePoint for many of its functions (such as the Dashboard capability), I just wanted to confirm that the Army's statement of operating "within the CRM environment" is meant to be exclusively CRM or does it allow our application to interface with SharePoint to meet the Army's CRM requirement? Answer #1: The tasking solution should be a "bolt on" application to MS CRM. In other words it must use CRM as its "operating system", using CRM core processes and BI capability to make the tasking solution work. FORSCOM will leverage CRM's inherent ability to integrate the tasking solution into other MS systems FORSCOM already has in use, such as Outlook, Share Point, and OCS without the need for additional custom software development. Through the CRM conduit, the tasking solution would leverage Share Point 2010 capabilities for the purpose of document library searches, Global Access List (GAL) integration, integration and task participation of Non Licensed CRM/Tasking Solution users, and Active Directory integration. The dashboard interface will not be a function of Share Point, but a function of CRM. 2. Question: Please provide what version of CRM and/or SharePoint that the Army intends for this Tracker Management Improvement Project to use. Answer #2: The SharePoint version we will be using is Share Point 2010. The CRM Version is CRM 2011. 3. Questions: In paragraph 4 of the requirement, the Notice speaks of task visibility and transparency: "Application must have managerial interface (dashboard) separate from that of Action Officers that allows task searches, tracking, and organization, with the ability to drill down into current working and completed tasks, in order to monitor work at the action officer and collaborate directly with actions officers if required." Please clarify if this is meant to be for the managerial interface (dashboard) to support the direct collaboration with the action officers or, is the drill down capability simply informing management and any collaboration with the Action Officers would take place through other means that we would provide? Answer #3: The required dashboard "drill down" capability and the collaborative "drill down" capability stated in the PWS are separate. The dashboard capability is an interface provided by CRM that will be available to managerial /leadership level individuals within the organization. The purpose of this required capability is to provide leadership the ability to view graphical trends and percentages as they pertain to workload, punctuality of task completion, etc... "Drilling down" in the context of the dashboard interface speaks specifically to the capability of leadership to look at larger subcomponents of an organization and view graphical statistics of that group, then "drill down" into smaller subcomponents of the larger subcomponent organization, in order to view graphical data pertaining to that specific smaller subcomponent organization. This dashboard "drill down" capability must reflect the hierarchy of FORSCOM's staff and corps/division staffs, in order for leadership to "drill down" up to eight levels within an organization in order to view graphical representations of workload and task punctuality. Additionally, leadership should have the ability to conduct searches of specific tasks, in order to "drill down" into the task to view progress and status, identify who is currently working on them, view any collaboration or discussion pertaining to the task, and participate in collaboration or discussion at any time or level within the task as required. SUBMISSION INSTRUCTIONS: If you feel your firm possesses the ability to provide the software application and applicable services, you must respond by demonstrating your firm's current software application capabilities and technical capability to meet the requirements. If no affirmative written response is received, this requirement will be awarded without further notice. Detailed capabilities must be submitted to the email address provided below no later than 15 June 2012; 10:00 am local time. The primary point of contact is Ms. Carmen Lindstrom, email: carmen.l.lindstrom.civ@mail.mil or 910-908-2898. The secondary point of contact is Ms. Virginia Roberts, e-mail: virginia.a.roberts.civ@mail.mil or 910-396-9223. Contracting Office Address: Mission and Installation Command (MICC) - Fort Bragg ATTN: CCMI-CBR-BR Bldg 2-1105/C Macomb Street Fort Bragg, NC 28310-5000
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/46773f3b37de34a32d344e409dd35d60)
- Place of Performance
- Address: MICC Center - Fort Bragg Bldg 2 1105/C Macomb Streets Fort Bragg NC
- Zip Code: 28310-5000
- Zip Code: 28310-5000
- Record
- SN02774264-W 20120615/120613235124-46773f3b37de34a32d344e409dd35d60 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |