SOLICITATION NOTICE
D -- Casper Licenses and Maintenance
- Notice Date
- 3/27/2012
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 423430
— Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
- Contracting Office
- Department of Health and Human Services, Food and Drug Administration, Office of Acquisitions and Grants Services, 5630 Fishers Lane, Room 2129, Rockville, Maryland, 20857-0001
- ZIP Code
- 20857-0001
- Solicitation Number
- 1101035
- Archive Date
- 5/12/2012
- Point of Contact
- London Johnson,
- E-Mail Address
-
london.johnson@fda.hhs.gov
(london.johnson@fda.hhs.gov)
- Small Business Set-Aside
- N/A
- Description
- This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Part 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. The provisions and clauses incorporated herein are those in effect through the latest Federal Acquisition Circular FAC 2005-57. This requirement is 100% Small Business set-aside. The North American Industry Classification System (NAICS) code is 423430 with a size standard of 100 employees. The requisition number is 1101035. This acquisition is subject to FAR Part 13.5 regarding the application of simplified acquisition procedures. STATEMENT OF WORK FOR CASPER LICENSES AND MAINTENANCE Casper Licenses Scope of Work The Contractor shall: • Direct GSX(Global Service Exchange) integration: Assist with product lifecycle and Asset management with regards to warranties tracking, purchase dates, incident and repair tracking etc • Ensure that the MDM console is accessible from a web browser as well as from mobile devices specifically iOS devices • Allow for tracking of Distribute Volume Purchase Plan (VPP) codes for recommended applications • Have an open API available to allow for leveraging the ability to create custom SCCM (Microsoft System Center Configuration Manager) inventory reporting • Not have iTunes App store access, which is not required to deploy custom in house applications • Provide 600 Casper Licenses Casper Maintenance Description: The contractor shall provide the Agency with the Casper Encompass program to provide increased levels of supportability and maintenance for the Casper MDM management suite for 12 months. Materials and resources to be supplied by FDA: The Contractor shall: Provide a creation of a Casper Suite Architecture Diagram within 45 days of becoming an Encompass customer Creation of workflow documentation for client environment, including: • Support process workflows • Standard Operating Environment (Image Creation) Provide dedicated Technical Account Manager (TAM) • Single point of contact for all technical questions • Quarterly onsite meetings to review Casper Suite product roadmap, and update architecture and workflow documentation Provide monthly notifications from TAM, including: • Defect Reports • Knowledge Base articles • Summary of open/closed Cases • Upcoming event schedules • Purchased A La Carte services receive priority scheduling • Client Portal access • Time-Zone local support • Decreased response time for support incidents • 2 hour response time • 48 hour resolution time • Expanded support hours/time-zone local support to cover Monday through Friday, excluding holidays defined in the Annual Support Agreement, from 9 A.M. to 5 P.M. in client's local time zone. Time-zone local support currently available for customers based in North America. Provide support incident which is a single reproducible issue that focuses on one aspect of the Casper Suite and can be identified by isolating specific symptoms. If an incident can be broken down into subordinate issues, each issue will be handled as a separate incident. A reproducible incident is any problem that can be re-created on JAMF Software systems. An incident may include multiple contacts, including emails, phone communication, and any other transfer of information necessary to reproduce the problem at JAMF Software. Any issue that is determined to be caused by a software bug or error in documentation will not be considered an incident. Decreased response time for support incidents • 2 hour response time • 48 hour resolution time • Expanded support hours/time-zone local support to cover Monday through Friday, excluding holidays defined in the Annual Support Agreement, from 9 A.M. to 5 P.M. in client's local time zone. Time-zone local support currently available for customers based in North America. Provide support incident which is a single reproducible issue that focuses on one aspect of the Casper Suite and can be identified by isolating specific symptoms. If an incident can be broken down into subordinate issues, each issue will be handled as a separate incident. A reproducible incident is any problem that can be re-created on JAMF Software systems. An incident may include multiple contacts, including emails, phone communication, and any other transfer of information necessary to reproduce the problem at JAMF Software. Any issue that is determined to be caused by a software bug or error in documentation will not be considered an incident. The Center for Tobacco Products requires the option to purchase up to 250 additional licenses after the date of award, allowing the flexibility of new users to be issued a license as quickly as possible. Inventory Features Gather settings information: Operating System GUID ICCID IMEI Gather device information: Applications installed on device Network details Device information Application detail Key Differences • Integrates with Apple's Global Service Exchange (GSX) service for purchasing and warranty information • Collect comprehensive data from devices, at customized intervals or on-demand • Gather installed in-house and App Store app inventory • Gather any inventory attribute (e.g. location, model, passcode settings, data encryption settings, etc.) • Dynamic Smart Mobile Device Group membership based on any inventory criteria • Alert on changes to Smart Mobile Device Group attributes • View inventory information from iPhone or iPad using JSS Mobile • Web-based interface that runs in Safari or any web browser Configuration Features • Over-the-air (OTA) and SCEP (Simple Certificate Enrollment Protocol) Enrollment • Create iPhone Configuration Profile • Upload iPhone Configuration Profile • Download iPhone Configuration Profile onto a device • Apply iPhone Configuration Profile to a device • Remote configuration of profiles on device • Device acquisition handled by management invitation delivered via a choice of multiple methods: SMS, email, URL, tethered to iTunes • VPN configuration • Wi-Fi settings • APN settings • Exchange account settings • Mail settings • Secure certificates for iPhone, iPad and iPod touch trust relationships • Create and edit iPhone Configuration Profiles directly in the JSS • Require passcode • Passcode settings - allow simple value, require alphanumeric value, passcode length, number of complex characters • Maximum passcode age • Time before auto-lock • Number of unique passcodes before reuse • Grace period for device lock • Number of failed attempts before wipe • Control Configuration Profile removal by user • Enforce data protection and encryption settings • Application installation • Camera usage • Screen capture • Automatic sync of mail accounts while roaming • Voice dialing when locked • Certificates and identities • Web Clips Key Differences • Granular Configuration Profile management • Web-based configuration interface that runs in Safari or any web browser • Use existing Configuration Profiles created using iPhone Configuration Utility • Save time with an effortless transition from Apple's iPhone Configuration Utility to full mobile device management with the Casper Suite • Dynamically assign or revoke Configuration Profiles based on any inventory attribute (e.g. location, model, passcode settings, data encryption settings, etc.) • Enforce complex passcode requirements • Over-the-air enrollment using SCEP (Simple Certificate Enrollment Protocol) • Tethered enrollment using iPhone Configuration Utility • Integrates with existing Certificate Authority (CA) and SCEP Server • Optional built-in CA and SCEP Server* Security Management Features • Remotely wipe device • Emergency device lock • Clear passcode remotely Key Differences • Grant access to mobile device data • Revoke access to mobile device data • Securely remove data from compromised mobile devices • Require user to set passcode within defined time limit • Enforce complex passcode requirement App Distribution Features • Self Service interface • Highlight important App Store apps • Automatically deploy Self Service web clip • Automatically deploy Provisioning Profiles • Scope app availability by device details and LDAP groups • Easily upload, distribute, manage and track Volume Purchase Plan (VPP) codes Key Differences • Familiar App Store-like Self Service interface unifies app distribution • Make in-house and App Store apps available to end users for OTA installation via Self Service • Install all in-house apps with a single "Install All" button • If updated versions of in-house apps are available, users will be notified when the Self Service application is launched • Distribute Volume Purchase Plan (VPP) codes for recommended apps • Easily upload, manage and track VPP codes • Volume purchasing centralizes accounting Period of Performance Date of award through 12 months. Clauses and Provisions The following FAR clauses and provisions are incorporated by reference and apply to this acquisition: (Note: Full text of all clauses and provisions can be accessed via the internet using the following website: https://www.acquisition.gov/far/current/html. 52.212-1 Instructions to Offerors-Commercial Items (FEB 2012) and 52.212-4 Contract Terms and Conditions-Commercial Items (FEB 2012). The following FAR clauses and provisions are in full text: 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items (MAR 2012). 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items. CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS-COMMERCIAL ITEMS (MAR 2012) (a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items: (1) 52.222-50, Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)). ___Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)). (2) 52.233-3, Protest After Award (AUG 1996) (31 U.S.C. 3553). (3) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Pub. L. 108-77, 108-78). (b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: __ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 253g and 10 U.S.C. 2402). __ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (Pub. L. 110-252, Title VI, Chapter 1 (41 U.S.C. 251 note)). __ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.) _X_ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Feb 2012) (Pub. L. 109-282) (31 U.S.C. 6101 note). __ (5) 52.204-11, American Recovery and Reinvestment Act-Reporting Requirements (Jul 2010) (Pub. L. 111-5). __ (6) 52.209-6, Protecting the Government's Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Dec 2010) (31 U.S.C. 6101 note). _X_ (7) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jan 2012) (41 U.S.C. 2313). __ (8) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (section 740 of Division C of Pub. L. 111-117, section 743 of Division D of Pub. L. 111-8, and section 745 of Division D of Pub. L. 110-161). __ (9) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C. 657a). __ (10) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (JAN 2011) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a). __ (11) [Reserved] __ (12)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644). __ (ii) Alternate I (Nov 2011). __ (iii) Alternate II (Nov 2011). __ (13)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644). __ (ii) Alternate I (Oct 1995) of 52.219-7. __ (iii) Alternate II (Mar 2004) of 52.219-7. __ (14) 52.219-8, Utilization of Small Business Concerns (Jan 2011) (15 U.S.C. 637(d)(2) and (3)). __ (15)(i) 52.219-9, Small Business Subcontracting Plan (Jan 2011) (15 U.S.C. 637(d)(4)). __ (ii) Alternate I (Oct 2001) of 52.219-9. __ (iii) Alternate II (Oct 2001) of 52.219-9. __ (iv) Alternate III (Jul 2010) of 52.219-9. __ (16) 52.219-13, Notice of Set-Aside of Orders (Nov 2011)(15 U.S.C. 644(r)). __ (17) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)). __ (18) 52.219-16, Liquidated Damages-Subcon-tracting Plan (Jan 1999) (15 U.S.C. 637(d)(4)(F)(i)). __ (19)(i) 52.219-23, Notice of Price Evaluation Adjustment for Small Disadvantaged Business Concerns (OCT 2008) (10 U.S.C. 2323) (if the offeror elects to waive the adjustment, it shall so indicate in its offer). __ (ii) Alternate I (June 2003) of 52.219-23. __ (20) 52.219-25, Small Disadvantaged Business Participation Program-Disadvantaged Status and Reporting (Dec 2010) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323). __ (21) 52.219-26, Small Disadvantaged Business Participation Program- Incentive Subcontracting (Oct 2000) (Pub. L. 103-355, section 7102, and 10 U.S.C. 2323). __ (22) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f). _X_ (23) 52.219-28, Post Award Small Business Program Rerepresentation (Apr 2009) (15 U.S.C. 632(a)(2)). __ (24) 52.219-29 Notice of Set-Aside for Economically Disadvantaged Women-Owned Small Business Concerns (Nov 2011). __ (25) 52.219-30 Notice of Set-Aside for Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Nov 2011). _X_ (26) 52.222-3, Convict Labor (June 2003) (E.O. 11755). __ (27) 52.222-19, Child Labor-Cooperation with Authorities and Remedies (Mar 2012) (E.O. 13126). _X_ (28) 52.222-21, Prohibition of Segregated Facilities (Feb 1999). _X_ (29) 52.222-26, Equal Opportunity (Mar 2007) (E.O. 11246). __ (30) 52.222-35, Equal Opportunity for Veterans (Sep 2010)(38 U.S.C. 4212). _X_ (31) 52.222-36, Affirmative Action for Workers with Disabilities (Oct 2010) (29 U.S.C. 793). _X_ (32) 52.222-37, Employment Reports on Veterans (SEP 2010) (38 U.S.C. 4212). __ (33) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). __ (34) 52.222-54, Employment Eligibility Verification (JAN 2009). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.) __ (35)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA-Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.) __ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.) __ (36) 52.223-15, Energy Efficiency in Energy-Consuming Products (DEC 2007) (42 U.S.C. 8259b). __ (37)(i) 52.223-16, IEEE 1680 Standard for the Environmental Assessment of Personal Computer Products (DEC 2007) (E.O. 13423). __ (ii) Alternate I (DEC 2007) of 52.223-16. _X_ (38) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (AUG 2011) (E.O. 13513). __ (39) 52.225-1, Buy American Act-Supplies (Feb 2009) (41 U.S.C. 10a-10d). __ (40)(i) 52.225-3, Buy American Act-Free Trade Agreements-Israeli Trade Act (Mar 2012) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C. 4001 note, Pub. L. 103-182, Pub. L. 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110-138, and Pub. L. 112-41). __ (ii) Alternate I (Mar 2012) of 52.225-3. __ (iii) Alternate II (Mar 2012) of 52.225-3. __ (iv) Alternate III (Mar 2012) of 52.225-3. __ (41) 52.225-5, Trade Agreements (MAR 2012) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note). _X_ (42) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.'s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury). __ (43) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150). __ (44) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150). __ (45) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C. 255(f), 10 U.S.C. 2307(f)). __ (46) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 255(f), 10 U.S.C. 2307(f)). _X_ (47) 52.232-33, Payment by Electronic Funds Transfer-Central Contractor Registration (Oct 2003) (31 U.S.C. 3332). __ (48) 52.232-34, Payment by Electronic Funds Transfer-Other than Central Contractor Registration (May 1999) (31 U.S.C. 3332). __ (49) 52.232-36, Payment by Third Party (Feb 2010) (31 U.S.C. 3332). __ (50) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a). __ (51)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). __ (ii) Alternate I (Apr 2003) of 52.247-64. (c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items: [Contracting Officer check as appropriate.] __ (1) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.). __ (2) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 1989) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.). __ (3) 52.222-43, Fair Labor Standards Act and Service Contract Act-Price Adjustment (Multiple Year and Option Contracts) (Sep 2009) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.). __ (4) 52.222-44, Fair Labor Standards Act and Service Contract Act-Price Adjustment (Sep 2009) (29 U.S.C. 206 and 41 U.S.C. 351, et seq.). __ (5) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (Nov 2007) (41 351, et seq.). __ (6) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services-Requirements (Feb 2009) (41 U.S.C. 351, et seq.). __ (7) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (Mar 2009) (Pub. L. 110-247). __ (8) 52.237-11, Accepting and Dispensing of $1 Coin (Sept 2008) (31 U.S.C. 5112(p)(1)). (d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records-Negotiation. (1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract. (2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR Subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved. (3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law. (e)(1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause- (i) 52.203-13, Contractor Code of Business Ethics and Conduct (Apr 2010) (Pub. L. 110-252, Title VI, Chapter 1 (41 U.S.C. 251 note)). (ii) 52.219-8, Utilization of Small Business Concerns (Dec 2010) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $650,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities. (iii) [Reserved] (iv) 52.222-26, Equal Opportunity (Mar 2007) (E.O. 11246). (v) 52.222-35, Equal Opportunity for Veterans (Sep 2010) (38 U.S.C. 4212). (vi) 52.222-36, Affirmative Action for Workers with Disabilities (Oct 2010) (29 U.S.C. 793). (vii) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222-40. (viii) 52.222-41, Service Contract Act of 1965 (Nov 2007) (41 U.S.C. 351, et seq.). (ix) 52.222-50, Combating Trafficking in Persons (Feb 2009) (22 U.S.C. 7104(g)). ___Alternate I (Aug 2007) of 52.222-50 (22 U.S.C. 7104(g)). (x) 52.222-51, Exemption from Application of the Service Contract Act to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (Nov 2007) (41 U.S.C. 351, et seq.). (xi) 52.222-53, Exemption from Application of the Service Contract Act to Contracts for Certain Services-Requirements (Feb 2009) (41 U.S.C. 351, et seq.). (xii) 52.222-54, Employment Eligibility Verification (JAN 2009). (xiii) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (Mar 2009) (Pub. L. 110-247). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6. (xiv) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64. (2) While not required, the contractor may include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations. (End of clause) INSTRUCTIONS FOR SUBMITTING OFFERS- Quotes should be submitted by 12:00 pm Eastern Time on April 27, 2012. Quotes can be emailed or faxed to the attention of Mrs. London L. Johnson at 301-827-7151 or London.Johnson@fda.hhs.gov. All quotes should state the point of contact, address, telephone number, and the requisition number (1101035). When submitting your quote, please include your Tax Identification Number (TIN) and DUNS number.
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