Loren Data's SAM Daily™

FBO DAILY ISSUE OF JANUARY 25, 2012 FBO #3714
DOCUMENT

R -- OIA CHIO 12-10 MHV PMO SUPPORT SERVICES - Attachment

Notice Date

1/23/2012
 

Notice Type

Attachment
 

NAICS

541611 — Administrative Management and General Management Consulting Services
 

Contracting Office

Department of Veterans Affairs;Program Contract Activity Central;6150 Oak Tree Blvd, Suite 300;Independence OH 44131
 

ZIP Code

44131
 

Solicitation Number

VA70112I0103
 

Response Due

2/6/2012
 

Archive Date

3/7/2012
 

Point of Contact

Yolanda M. Ray
 

E-Mail Address

Contracting Officer
(YOLANDA.RAY@VA.GOV)
 

Small Business Set-Aside

N/A
 

Description

Request for Information VA701-12-I- 00103 OIA CHIO 12-10 MyHealtheVet Program Management Office Support Services Introduction: This Request for Information (RFI) is for information and planning purposes only and shall not be construed as a solicitation or as an obligation on the part of the Department of Veterans Affairs (VA). The purpose of this RFI is to identify qualified GSA Schedule contractors who are able to meet VA's requirements, understand GSA Schedule pricing and discount practices and other market information readily available. The Veterans Health Administration (VHA), Office of Informatics and Analytics (OIA), is seeking interested sources (contractors) for a near-future solicitation and procurement for the MyHealtheVet Program Management Office Support Services. At this time, no solicitation exists. Therefore, DO NOT REQUEST A COPY OF THE SOLICITATION. Background: 2. Background: The Veterans/Consumers Health Informatics Office (V/CHIO) for the My HealtheVet Program Management Office (PMO) requires Program Management Services for the implementation of blue button, secure messaging, release management, portfolio management, program/project lifecycle development business case analyses, alternative analyses, Department of Veterans Affairs/Department of Defense (VA/DoD) Interagency Clinical Informatics Board (ICIB) initiatives, and My HealtheVet initiatives. My HealtheVet (www.myhealth.va.gov) the VA's on-line Personal Health Record for Veterans. The Veterans/Consumers Health Informatics Office (V/CHIO) is the business owner of My HealtheVet (MHV) through the Clinical Advisory Board (CAB) and Patient Care Services. V/CHIO's purpose is to work collaboratively with other Veterans Health Administration (VHA) Office of Information and Analytics (OIA) programs, Department of Veterans Affairs (VA) Program Offices and external government and industry partners to develop, implement and monitor MHV content, services and features in support of health care for Veterans. This includes the coordination of Information Technology (IT) lifecycle management for MHV systems and portfolios. V/CHIO functions as a matrix organization to identify and work through cross cutting issues, and to maximize OIA, VA Program Office, government and industry resources in support of the MHV program. V/CHIO has major enterprise portfolios supporting VHA requirements, including: 1.Performance Evaluation 2.Statistics 3.Communications 4.Training & Education 5.Outreach 6.Health Content 7.Stakeholder Management 8.Subject Matter Expert management for Business Requirements, Standards, and Interoperability 9.Clinical Adoption 10.Strategic Direction The need to fully support the Veteran necessitates increased emphasis on the development and deployment of existing and emerging technologies to ensure timely, accurate and complete health care information is available to all staff engaged in the care, treatment and the delivery of healthcare for Veterans. V/CHIO defines the relationships and processes to direct and control the My HealtheVet program into a centralized Program Governance Model. This governance model allows V/CHIO to maximize the MHV program's business value within the VA and to end users while reducing risk. The purpose of this model is to provide guidance on Product and IT Governance for the My HealtheVet program and V/CHIO organization. Previous governance models for My HealtheVet have focused either on content development or on the IT development lifecycle, without providing clear guidance on the integration points between the two. The Program Governance model will focus on My HealtheVet as a national product oriented to a unique set of stakeholders, and will incorporate both Product and Information Technology (IT) Governance. The Program Management Accountability System requires six-month development interatives. The My HealtheVet program is currently held to deliver in three-month development interatives. In order to deliver at a fast-pace and provide a quality product, it is mandated that contracting personnel have a working knowledge of VistA, MHV, National Health Information Network, VA/DoD interoperability initiatives, and Veterans Lifetime Electronic Health Record. 3. Scope of Work: The contractor shall provide Program Management Services to My HealtheVet PMO which includes Program Control, Vision documents, Best Practices, Veteran Focus Group feedback summations, Human Engineering summations, Facilitation of subject matter expert workgroups or retreat, business case analyses, alternative analyses, assistance with requirement validations with subject matter experts for MHV's Secure Messaging, Personal Health Record, Blue Button, Veterans Health Library, Health Risk Appraisal, Blue Button, eBenefits, Enterprise Authentication Gateway, My Recovery Plan, Personal Health Record,VA/DoD Personal Health Record initiatives, National Health Information Network, and Veterans Lifetime Electronic Record., Release Management, and Help Desk Transitioning. The contractor shall provide services to support: Task 1 - Program Control The VHA seeks assistance in defining and managing the My HealtheVet product. This includes activities such as market analysis, product definition, product strategy planning, and execution. This will assist VHA in determining short-range and long-range plans for development, implementation, education, and adoption, and will drive performance goals and measurement. It will also position the MHV Program. VHA seeks to develop the My HealtheVet product to be a world-class website, providing veterans with a leading, comprehensive, and elegant health portal. The product planning, strategies and execution need to reflect the powerful vision of this product. This will provide short-range and long-range plans for development, implementation, education, and adoption, and will drive performance goals and measurement. Program Management support will also ensure all projects are meeting set objectives. The My HealtheVet product has multiple streams of development, operational and maintenance activities. These complex interactions need to be governed in a concerted way that drives to the product vision. The contractor will update the MHV governance model, including responsibilities, processes, best practices and standard operating procedures across the product lifecycle using the Rational Unified Process. The Product Governance Model defines the processes, roles, responsibilities and methods for developing, enhancing and maintaining the MHV product. This model will evolve as the need for defined process and roles evolves. The Risk Management Plan defines how all projects and functions in the MHV program will identify report and manage risks. To ensure the My HealtheVet product maintains a high level of quality, the contractor will implement a defined set of quality assurance activities and measurements via a Quality Assurance Plan that guarantees a quality approach and conformance to all product requirements across the product lifecycle. This plan includes process, methods, tooling and quality measurements. Support the program activities by coordinating communications and scheduling meetings, harvesting and maintaining important reporting metrics from projects within the program within program-level repositories, generating reports from program repositories, and tracking progress of projects against the program schedule, risk and cost models. Analyze, document, and control the schedule, cost and risk extents of the My HealtheVet program. This includes: a)Provide support for creating and updating the OMB exhibit 300 documents. b)Establish a performance based management system consistent with commitment expressed in the OMB exhibit 300 and guidance provided by the Veterans Administration (VA) Project Management Office (PMO). c)Review and revise the existing project status and metric reporting practices, coordinate changes with parties responsible for My HealtheVet program delivery and publish results. d)Review and revise the risk and issue management process on the My HealtheVet program. This includes the identification, quantification, tracking and managing of risks and issues to closure. e)Provide an portfolio management view of the projects within the MHV program to support reporting of program health metrics both within and outside the program. The WBS dictionary is used to promote a common understanding of the scope of the My HealtheVet program. The document lists the various WBS elements and defines the work that is done within each WBS element. It will include deliverables within the WBS elements and lists the responsible parties for delivering the work. The Integrated Project Schedule is based on the WBS and includes an appropriate level of detail from each project or effort within the program 1.1. Provide updates to the Portfolio Program Management Plan 1.1.1. PMO roles and responsibilities 1.1.2. PMO processes and procedures 1.1.3. Measurement and analysis of outcomes 1.1.4. Recommendations for process improvement 1.1.5. Lessons Learned 1.2. Provide updates to Program Accountability Review Document 1.3. Provide portfolio summaries for each project 1.4. Provide updates to OMB 300 1.5. Provide Work Breakdown Structures 1.6. Provide updates to Communication and Quality Assurance Plan 1.7. Provide updates to Risk Management Plan 1.8. Prepare presentations and briefs for communicating progress to stakeholders (internal VA staff meetings, executive leadership) 1.9. Provide VCHIO and PD integrated Work Breakdown Structure document 1.10. Facilitate and coordinate staff retreats Task 2 - Strategic Planning Business Case Development and Facilitation Further defines the stakeholder's view of the product to be developed, specified in terms of the stakeholder's key needs and features. The product vision encompasses more than one release. It is the business needs that drive the development of the product through a series of releases. Product definition encompasses the activities that take the vision of the software product, and align the milestones and goals that realize that vision. This includes activities such as best practices, Veteran, stakeholder, and subject matter expert feedback, product strategy planning, and project execution. The contractor shall facilitate VCHIO workgroup meetings and shall record meetings and provide Subject Matter Expertise for the My HealtheVet application, existing and proposed features, policies, issues, initiatives, requirements and inter-related systems. 2.1. Facilitate subject matter expert workgroup/Sprint/integrated program team meetings/VA/DoD meetings 2.2. Provide Vision documents 2.3. Provide Best Practices 2.4. Provide Veteran Focus Group feedback summations 2.5. Provide Human Engineering summations 2.6. Provide business case analyses, alternative analyses, assistance with requirement validations with subject matter experts for MHV's Secure Messaging, Personal Health Record, Veterans Health Library, Health Risk Appraisal, Blue Button, eBenefits, DoD, and NwHIN. 2.7. Provide detailed work plans (sequencing, timing, resource capacity analysis) 2.8. Provide establishment of baseline requirements, metrics, and success criteria 2.9. Participate in VCHIO at SCRUM/Spring/IPT meetings with PD staff and with internal VCHIO staff 2.10. Produce notes from SCRUM/Sprint/IPT meetings for VCHIO management 2.11. Represent VCHIO at discussions with SMEs, providing guidance and generating consensus on features under discussion 2.12. Produce notes from SME meetings to develop and/or refine requirements 2.13. Document critical decisions generated from discussions with PD or SMEs in a Decision Matrix for future reference Task 3 - Release Management and Change Control Management The My HealtheVet product is currently a stable product, and requires that new features, releases and change be managed consistent with the product vision. The contractor shall provide scope, change management and release management for the My HealtheVet product to insure that features are developed and released within a planned approach that matches the product vision. This will include the following activities: 3.1. Serve as Project Lead to gather and maintain a comprehensive set of requirements for candidate releases 3.2. Modify RED, BRDs, historical requirement documents and CRs are to reflect changing requirements resulting from discussions with SMEs, PD staff or staff from interconnected systems 3.3. Deliver final requirement documentation and lists of completed CRs to repositories mutually accepted by VCHIO and PD staff 3.4. Represent VCHIO in discussions with SMEs, ESM staff and PD staff during feature development 3.5. Maintain and list of CRs that are accepted in a specific release and monitor deferred CRs to ensure they are addressed in a future release 3.6. Develop and update monthly the VCHIO Master Issues listing 3.7. Enter Change Requests as needed to document requirements for new features, enhancements or identified defect 3.8. Develop Clear Quest Change Control Tracker and track each MHV change. Submit tracker status weekly 3.9. Participate in Change Control Board meetings and record VCHIO actions 3.10. 3.10. Integrate and Create Consistent Change Management Process - Manage and oversee change management in every aspect of the PMO and requirements process. 3.13.1. Create change control management plan and protocols 3.13.2. Monitor, track and trend bugs/defects/enhancements in ClearQuest and Rational. 3.11. Create consistent Change Process - Establish a consistent process for managing the change within the product. 3.14.1. Monitor, track and trend portfolio and project master issues log 3.14.2. Monitor, track and trend project release artifacts 3.12. Create Product Roadmap 3.15.1. The product roadmap documents high-level release milestones and features for the MHV product across multiple years. 3.13. Create Release Plan 3.16.1. The plan documents the top level-requirements and schedule for each release of the MHV product. The plan includes: a) Business needs addressed by release b) High-level definition of scope for the release c) Timeline for the release d) Feature sets assigned to projects e) External dependencies f) Environmental and infrastructure constraints Task 4 - Provide Data Analytics and Data Mining Services The contractor shall perform issue analysis and resolution on behalf of V/CHIO to include development and maintenance of operational processes, documents, procedures, reports, and checklists for Secure Messaging, In Person Authentication, Account Management, In-Person Authentication, Blue Button, and the Personal Health Record. The contractor shall perform data analytics, data mining and remedial data correction for the MHV program. The contractor shall plan, design, acquire, document, test, implement, integrate and/or monitor data retrieved from the MHV system. The contractor shall support specialized data reporting requirements for the entire MHV program at all levels (e.g. VISN, VAMCs and the Secretary's T-16 initiatives). Contractor must demonstrate skill in database management and database retrieval including advanced Microsoft Products (Excel and Access), business intelligence tools, and be proficient in SQL. 4.1. Develop Data Analytics, Data Mining, and Remedial Data Correction Report 4.2. Develop Data Retrieval Report 4.3. Develop Specialized Data Reporting Requirements Report 4.4. Develop enhancements for Secure Messaging 4.5. Monitor, analyze and report impact on MHV to management on outages of inter-related systems 4.6. Produce plans for data retrieval including requirements for automating data retrieval 4.7. Develop report that describes the construct, manage and maintain user interface to database systems developed for client 4.8. Assist with Tier 3 help desk resolution Task 5 - Provide Help Desk Transition support The contractor shall provide technical and professional support services for the Call Center Technology Knowledge to include but not limited to: analysis of incidents and application troubleshooting, gap analysis of MHV knowledge base, and develop reports, briefs and presentations to be delivered to MHV Stakeholders. The contractor shall provide materials that comply with Section 508 regulations/policies, and practices. 5.1. Analyze and review overall Customer Response reports for tracking and trending 5.2. Analyze and determine specific incidents that were particularly troublesome to inform MHV Application Troubleshooting 5.3. Track the effectiveness of the answers in MHV knowledge base, compare incident topics with available answers to check for gaps in MHV answers and determine urgency of updating or creating answers to solve MHV user questions 5.4. Produce historical trending using Call Center Technologies application to provide direct data support and data charting to the MHV Stakeholder Manager and the MHV Performance Evaluation Manager 5.5. Produce management reports and briefs through user feedback response, including compilation of ad hoc, customized and canned reports 4. Period of Performance: The period of performance shall be one year (base year) from date of award with four-one year options. 5. Place of Performance: Contractor shall provide partial services on Government site at the Silver Spring, MD location. All other services shall be performed at Contractor's site; however, on occasion the contractor shall be required to attend Government meetings at various Government sites throughout the performance period. 6. Submittal Information: Contractors having the skills and capabilities necessary to perform the stated requirements should submit a response of no more than fifteen (15) pages in length, single spaced, 12 point font minimum. The Government will not review any other data or attachments that are in excess of the 15 pages. Companies should provide clear and unambiguous evidence to substantiate their capability to fulfill these requirements. Interested parties shall furnish the following minimum information: Company name and address Company point of contact name, telephone number and email address Company business size and status (i.e., Large Business, Small Business, Service-Disabled Veteran Owned Small Business, Women-Owned Small Business, etc.), the number of years in business, affiliate information: parent company, joint venture partners, potential teaming partners If the company holds a Federal Supply Schedule (FSS) Contract, list the GSA Contract Number and relevant SINS. Capabilities/Qualifications: A written response providing clear and unambiguous evidence to substantiate the capacity to fulfill this requirement. Description of the capabilities/qualifications/skills your company possesses to perform services described in the scope of work. Past Experience: Brief summary of the company history relative to similar requirements. Offer may provide the following information on a maximum of three similar projects for which the responder was a prime or subcontractor. The name, address, and value of each project. The Prime Contract Type, Firm Fixed-Price, or Time and Material. The name, telephone and address of the owner of each project. Description of each project and why it is relevant to this requirement. Include difficulties and successes. Your company's role and services provided for each project. What kinds of performance assessment methods are commonly used? What are the common qualifications of the people who are providing these services? The applicable NAICS code for this project is 541611 with a Small Business Size Standard of $7.0 Million. It is requested that the above information be provided no later than Monday, February 6, 2012 at 1:00PM EST. Responses should be emailed to Yolanda M. Ray at Yolanda.Ray@va.gov. All email correspondence for this project must reference the RFI Number, Project Identifier and Project Title in the subject line of the email. Example: RFI: VA701-12-I-0103, MyHealtheVet Program Management Office Support Services. DISCLAIMER This RFI is issued solely for information and planning purposes only and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. In accordance with FAR 15.201(e), responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/VA/ISC/OISC/VA70112I0103/listing.html)
 

Document(s)

Attachment
 

File Name: VA701-12-I-0103 VA701-12-I-0103_1.docx (https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=290214&FileName=VA701-12-I-0103-002.docx)

Link: https://www.vendorportal.ecms.va.gov/FBODocumentServer/DocumentServer.aspx?DocumentId=290214&FileName=VA701-12-I-0103-002.docx

 

Note: If links are broken, refer to Point of Contact above or contact the FBO Help Desk at 877-472-3779.
 

Place of Performance

Address: Department of Veterans Affairs;Program Contracting Activity Central (PCAC);6150 Oak Tree Boulevard, Suite 300;Independence, Ohio 44131

Zip Code: 44131
 

Record

SN02658927-W 20120125/120123233945-015ba45fe4e2cfa3f92402b98582858f (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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