SOURCES SOUGHT
70 -- Portal
- Notice Date
- 1/17/2012
- Notice Type
- Sources Sought
- NAICS
- 541618
— Other Management Consulting Services
- Contracting Office
- General Services Administration, Federal Acquisition Service (FAS), ITS Office of Acquisition Operations (QTA), 10304 Eaton Place, 4B19, Fairfax, Virginia, 22030, United States
- ZIP Code
- 22030
- Solicitation Number
- QTA-00-NS-12-PS-I3000
- Archive Date
- 2/15/2012
- Point of Contact
- Patti Stang, Phone: 7033066404
- E-Mail Address
-
patricia.stang@gsa.gov
(patricia.stang@gsa.gov)
- Small Business Set-Aside
- N/A
- Description
- Objective and Background The purpose of this Request for Information is to support a planned modification to the current FSSI Wireless Telecommunications Expense Management contract and support market research of a planned follow-on contract. Requirements The portal services will enable improved management of wireless assets by providing ordering and reporting via a single, secure portal. This capability is currently on the TEMS contract. Additional TEMS services which are currently on the contract may be acquired individually beyond this portal service. Service plans and devices procured through this portal are specified under other contract vehicles such as the FSSI Wireless BPA. The ordering shall utilize the business portal interface that FSSI Wireless BPA awardee(s) will provide. The current contract vehicle includes the Contract Line item Numbers (CLINs) which incorporate these basic functions. The purpose of the modification is to enhance the current capabilities of these CLINs to further benefit the users of this contract. The proposed method of establishing the additional CLIN for the Portal Services would be to take components of existing TEMS CLINs and redefine them into a single CLIN for the proposed Portal Services. The new CLIN would be an optional CLIN that existing or new customers could then order as a managed service through the existing contract. This method would ensure that the proposed new CLIN is within scope of the existing contract vehicle. It is fully anticipated that these portal requirements will be included in a follow-on program to TEMS. The portal shall provide automation of transactions across multiple wireless carriers including moves, adds, changes, disconnects (MACDs) and their necessary agency coordination and approvals. The ordering portal shall─ •Support the agency's defined workflow for coordinating and approving wireless service requisitions and allow for the assignment of individuals with specific workflow approval responsibilities or roles. The cost to support unique workflows requiring capabilities not included below shall be reflected in the Project Startup Services. •Assign a unique order number to each order created within the website •Provide a comprehensive information resource with links to carrier provided coverage maps, pricers, vendor portals, product details, contract vehicle and fair opportunity information, etc. •Provide automatic routing to DAR for approval (if DAR did not initiate the order) •Include Role and Ordering Entity-based functionality to enable the list of available plans, devices, reports, and information accessed to be role, organization, or Agency-specific (based upon AHC) •Display the total non-recurring and MRC costs on the screen prior to the order being submitted •Save shopping carts developed on the portal for 30 days or until the request is approved and converted to an order, whichever is earlier •Allow shopping carts to be edited by the requestor while saved on the Contractor web site, after properly entering their username and password to enter the system •Enable printing of the shopping cart list, including both the item and the cost of the item •Send an order verification email containing an order tracking number to the person ordering the device and to the DAR listing what was ordered and the onetime and MRC costs of what was ordered •Provide the capability to track order and order changes per the order tracking number from order initiation through delivery •Include the option to activate a new line of service (e.g., using stock or seed inventory) •Support bulk orders, including specifying the following: number of devices, phone number range (when applicable), device plan, and features, ability to enter multiple user names and addresses •Support bulk ordering upload.csv files •Allow a user to make changes to existing information (e.g., request a new area code) •Allow a user to see and change all of the plans for which they have access although all changes must be approved similarly to a new order •Ensure that order information entered by the user includes the following: •"Ship to" name and address (this shall be per the fair opportunity if specified) •Phone number to port or the area code for the new phone number •Data that is required to be collected from the Government per other sections in this document that are not collected elsewhere •Provide the capability to verify that sufficient funds are available to support the order •Provide visibility and status of individual orders, including sending an email upon successful order entry The following reports will be required as a minimum: Summary Inventory Report An inventory summary report by Ordering Entity shall be provided to the Ordering Entity and include the following, in total for all FSSI Wireless BPA contractors and for each individual contractor separately: •Number of devices/users on each type of plan •The total number of each type of device (e.g., BlackBerry Curve) •The number of devices that may be upgraded by month so that it is clear how many can be upgraded and when other devices can be upgraded •The overall number of devices with each type of feature (e.g., international calling) •List of phone numbers and device IDs (for data only devices) The above shall also be provided to GSA as an aggregate across the government and across each Agency. Detailed Inventory Report •The Ordering Entity shall have the ability to download detailed inventory and account information from the business portal. This information shall be available at the Agency, Bureau, sub-Bureau, and state/local level if requested (customer defined via AHC) and include, but not be limited to: •Billing code •Last name, first name, MI •Phone number or device ID (if data only device) •Email address where notifications should be sent •Wireless service provider •Service plan •Monthly rate for services •Device manufacturer, model/type, and operating system •Device electronic serial number (ESN) •Agreement Contract Line Item Numbers (CLINs) •Device activation date •Device eligibility for refresh, including capability to search on device eligibility •Features, including whether international calling is permitted •Status: Active, inactive, suspend •Person who originally entered order •Subscriber Identity Module (SIM) number or equivalent •Flexible field for use by a DAR or administrator An order status report shall be provided to the Ordering Entity that outlines by WFSSI BPA contractor orders completed in the last 60 days and orders still in progress. Utilization/Usage Reports The following summary reports shall be provided both to the Ordering Entity and to GSA in total for all WFSSI BPA contractors and for each contractor separately: •Voice and data usage summary ─ Peak and non-peak usage (including any minutes or data used at no charge) for the overall contract vehicle and by Ordering Entity. This report shall also provide a summary of each of the below detailed reports •Detailed usage ─ Include peak and non-peak voice minutes and data use (i.e., number of Megabytes [MBs] or Gigabytes [GBs]), and text messages per device •Overage ─ Breakdown of overage charges, such as extra data usage, shall be detailed per Agency Hierarchy Code (AHC) and per device •Extra Charges Due to Usage ─ Breakdown of any usage for which there will be an extra charge, such as extra data usage, international and WPS usage. These shall be detailed per AHC and per device •Overage/underage ─ Units most over or most under plan including the amount that each unit is over or under plan in descending order starting with the unit most over or under plan. The number of units in the report should be programmable. It is encouraged that the user could choose whether the list should be measured from the total number of minutes or MBs over or under plan or whether it should be relative to the plan above or below that chosen. The purpose of this is to help the Administrator decide which users should be moved into a different plan if there are pooling overage charges or if the entity is using far less than the number of pooling minutes or MBs than has been allocated •Zero Usage ─ Lists each phone that has had no usage during the previous month and the number of consecutive months that the phone has had zero usage per AHC. Report includes option to exclude devices that do not have any included minutes or MBs in plan. Devices with the most zero usage months should be listed first. •Cost Per MB-Equivalent - Average cost for MB-Equivalent to the customer agency where MB-equivalent is the sum of MB data transferred and voice minutes billed which are converted to MB based on agreed conversion rate. •Average Cost Per User (ACPU) - Total cost per agency divided by the number of billed accounts. These reports shall be based off the most recent data provided by the wireless service, which will be monthly at minimum. Acquisition Support Respondents are encouraged to indicate if they have any capabilities to provide acquisition support as an additional option. Acquisition support is defined as the utilization of a Wireless Portal tool to support wireless acquisition at the agency or task order level where an agency would first insert its inventory into the Portal tool and then use the TEMS service to evaluate which proposal(s) are most advantageous to the agency developing the acquisition. The acquisition support function could include the following capabilities: •Coverage: Geographical analysis of vendor offering or other data analysis of coverage quality, technology offered (2G, 3G, LTE, Wi-Fi, others), etc •Rate plan analysis •Device analysis Please submit any questions to Patti A. Stang at patricia.stang@gsa.gov. Please reference the RFI number in the email subject line (QTA-00-NS-12-PS-I3000). Responses to this RFI are due no later than Tuesday, January 31, 2012 at 5:00PM EST. Responses are to be submitted to Patti A. Stang at patricia.stang@gsa.gov. Thank you.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/3ed353a637c14053e358ef5956cf0624)
- Place of Performance
- Address: Fairfax, Virginia, 20230, United States
- Zip Code: 20230
- Zip Code: 20230
- Record
- SN02655342-W 20120119/120117234157-3ed353a637c14053e358ef5956cf0624 (fbodaily.com)
- Source
-
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