SOURCES SOUGHT
R -- Request for Information for a Consolidated Multichannel Tier 1 Service Desk - Monthly Report - Operations Report - RFI - Service Level Agreement - Annual Report
- Notice Date
- 11/15/2011
- Notice Type
- Sources Sought
- NAICS
- 519190
— All Other Information Services
- Contracting Office
- General Services Administration, Office of Government-wide Policy, Office of Acquisition Policy, 1800 F Street NW, Room 4006, Washington, District of Columbia, 20405
- ZIP Code
- 20405
- Solicitation Number
- IAE-0003
- Archive Date
- 12/24/2011
- Point of Contact
- Ronald A. Mckean, Phone: 7036053444, Zhabaron B. Hall, Phone: 2022911961
- E-Mail Address
-
ronald.mckean@gsa.gov, zhabaron.hall@gsa.gov
(ronald.mckean@gsa.gov, zhabaron.hall@gsa.gov)
- Small Business Set-Aside
- N/A
- Description
- FSD Annual Report 2010-2011 FSD Service Level Agreement Request for Information Operations Report FSD Monthly Report The General Services Administration (GSA), Office of Acquisition Systems/ Integrated Acquisition Environment Division, is seeking feedback from industry based on their experience and best practices to formulate a helpdesk strategy to balance cost and performance in servicing a consolidated multi-channel (defined as web and phone) Servicedesk that provides Tier 1 help desk support.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/GSA/OGP/OAP/IAE-0003/listing.html)
- Record
- SN02623781-W 20111117/111115234643-6d01c953ac0d95fd3fa4a7de9470507c (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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