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D -- Web Content Management System (CMS) - RFI Instructions

Notice Date
Notice Type
Sources Sought
541519 — Other Computer Related Services
Contracting Office
Department of Health and Human Services, National Institutes of Health, National Library of Medicine, 6707 Democracy Blvd., Suite 105, Bethesda, Maryland, 20894, United States
ZIP Code
Solicitation Number
Archive Date
Point of Contact
Karen Miller, Phone: 301-496-6546
E-Mail Address
Small Business Set-Aside
Requirements Worksheet RFI Instructions This Request for Information (RFI) is for information and planning purposes only and shall not be construed as either a solicitation or obligation on the part of the National Institutes of Health (NIH), its Institutes or Centers. The purpose of this RFI is to help the NIH understand market availability, technical characteristics, and functionality of web content management system tools, products, or software-as-a-service (SaaS) capable of satisfying the functional, technical, and/or operational characteristics described in this RFI. NIH will use this market research information in its evaluation of potential web content management technologies for addition to the NIH Enterprise Architecture as enterprise standard technologies. NIH welcomes comments from all interested product vendors on each or all of the questions contained in this RFI. NIH does not intend to award a contract on the basis of responses nor otherwise pay for the preparation of any information submitted or for NIH's use of such information. Acknowledgment of receipt of responses will not be made, nor will respondents be notified of the NIH's evaluation of the information received. Description of Objective NIH seeks information on available web content management systems or other products that enable content management on the Internet. Description of Environment NIH currently uses CM System (Percussion), Contribute (Adobe), Drupal, Microsoft CMS, TeamSite (Autonomy), and SharePoint (Microsoft) as well as custom-built web CMSs. Technologies of interest to the NIH are capable of the following: 1. Web Content Management and Publishing 2. Workflow 3. Searching and Information Access 4. Other built-in applications (extending Web CMS functionality for other business purposes) The NIH is made up of twenty seven different institutes and centers (ICs) that have their own Internet and Intranet sites with different web content management requirements. While recognizing that no one technology would be appropriate for the NIH (at this time), we are looking for web content management technologies that would work well within this diverse environment and be able to integrate well with a wide variety of legacy systems. Cloud-based SaaS, hosted, and packaged software solutions that may be available in the market are all potentially of interest. Description of Evaluation Criteria In order to support its evaluation and selection of potential solutions for web content management, the NIH seeks information on available technologies within the web content management domain. For the purpose of this RFI, the NIH defines the scope of this technical domain as products supporting a set of services and tools that provide for explicit web content management (for example, content delivery to web servers or site management systems). The information gathered through this market research, combined with information gathered through other research and analysis methodologies, will provide the NIH with important decision support information in its evaluation. NIH will base the selection of potential solutions on the following evaluation criteria: • Cost - estimated total cost of ownership (based on market research statistics and independent research opinions). • Existing NIH Installed Base - NIH experience with the technology and the use and adoption of the standard throughout NIH. • Fit with Existing NIH Standards, Technologies, and Systems - any known interoperability issues a potential standard may have with existing technology standards. • Flexibility - the breadth of the standard's applicability to multiple NIH stakeholder classes. • Implementation Effort and Complexity - The level of effort and complexity associated with the implementation of the product in a production environment. • Industrial Installed Base - the use and adoption of the standard throughout industry in general (both commercial and public enterprises). • Maintainability/supportability - the effort and specialized skill sets required to support a technology. • Product Life cycle - evaluates the expected time the product will be in use and supported by the vendor and the ability to maintain currency of its functionality and operation. A longer life cycle is desirable from a training and hardware investment perspective. • Security - the ability and/or effectiveness and fit of the technology within the NIH security environment. • Strategic Value/Features and Functionality -evaluates the breadth of product capabilities beyond the core requirement, and the extent to which these capabilities can be leveraged by NIH to enhance the value of NIH's investment in the product. • Vendor Viability - the health of the product vendor in terms of its stability, projected longevity, and likelihood it will exist in the future to support the product and later versions of the product. It is important to reiterate that this RFI is not intended to gather information needed to address each of the decision criteria above nor all of the technical and functional requirements in the Excel spreadsheets. Received data will be combined with information gathered through other research and analysis methodologies to support NIH's overall evaluation.  
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