SOLICITATION NOTICE
D -- Brand Name Requirement for hosting and technical support of 80 Customer Relations Management Software Licenses- RFQ0061-11 - Brand Name Justification
- Notice Date
- 6/14/2011
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- Equal Employment Opportunity Commission, Office of the Chief Financial Officer, Acquisition Services Division, 131 M Street, NE, 6th Floor, Washington, District of Columbia, 20507, United States
- ZIP Code
- 20507
- Solicitation Number
- RFQ0061-11
- Archive Date
- 7/2/2011
- Point of Contact
- Joseph S. Pishioneri, Phone: 202-663-4109, Gregory A Browne, Phone: (202) 663-4292
- E-Mail Address
-
joseph.pishioneri@eeoc.gov, gregory.browne@eeoc.gov
(joseph.pishioneri@eeoc.gov, gregory.browne@eeoc.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- Brand Name Justification for RightNow Software Licenses This is a combined synopsis/solicitation for a Brand Name requirement for commercial items prepared in accordance with the format in FAR Subpart 12.6, and as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. Quotations are being requested and a written solicitation will not be issued. Solicitation Number RFQ0061-11 is being issued as a Request for Quotation (RFQ) and should be referenced on all correspondence. The RFQ document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2005-50, effective on May 16, 2011. This solicitation is a 100% total small business set-aside. The NAICS code is 541519. The small business size standard is $25.0 million dollars. The Equal Employment Opportunity Commission (EEOC) requires all contractors to be actively registered in the Central Contractor Registration (CCR) to receive contract award or payments. The EEOC intends to make a single award from this solicitation. DESCRIPTION OF REQUIREMENT: The EEOC has a brand name requirement for RightNow Customer Relations Management (CRM) Software Licenses as follows: CLIN 0001: Eighty (80 ea.) RightNow Enterprise Desktop Named User (Part No. ENT-NU): $_______; CLIN 0002: One (1 ea.), Web Portal Sessions - 20,000 Sessions Per Month Block (Part No. WP-SES-20K): $________; CLIN 0003: One (1 ea.), Web Portal (External) Interface (Part No. WPI): $_______; CLIN 0004: One (1 ea.) Preferred Customer Care Package (Part No. PREF-CCP): $_______; CLIN 0005: Twenty-Eight (28 ea.) PrePaid Services/Universal Service Credits (Part No.USC): $_______. TOTAL PRICE TO GOVERNMENT: $______ (CLIN Nos. 0001 thru 0005). This software is a Customer Relations Management (CRM) software tool that allows EEOC to more effectively and efficiently answer calls from the public. The EEOC is currently using the software throughout its Intake Information Group (IIG) to access the EEOC information contained in the knowledgebase and manage customer records. When a call comes into an Information Intake Representative (IIR) located at one of the EEOC fifteen (15) offices that support the IIG, the IIR utilizes customer relations management software to access information about the EEOC and the laws the agency enforce, as well as to enter and track information about callers. More than 90,000 calls come into the agency each month. The software is a hosted solution that allows each EEOC IIR to enter the information remotely and management to run reports utilizing the information collected by the IIR. Because EEOC owned the licenses, and the licenses were supported, when EEOC hired 61 Intake Information Representatives (IIRs) in late February 2008 they were trained in the use of the RightNow software. EEOC requires a one year renewal for its current 80 RightNow licenses. By having customer relations management software for one year, it will allow for maintenance and upgrade support for the software licenses purchased as well as provide technical support for the agency's current RightNow CRM application. PERIOD OF PERFORMANCE: The anticipated period of performance for the software licenses will be for one year. PLACE OF PERFORMANCE: EEOC fifteen (15) designated offices which support the IIG. The quoter shall include the following with their quote: Part I: The quoter shall provide a price and description of all CLINs (0001 thru 0005) with the total price. Part II: The name, title, telephone number, fax number and email address of the point of contact. Part III: The nine digit DUNS and Commercial and Government Entity (CAGE) code with their quote. All contractors who provide goods/services to the EEOC must be registered in the Central Contractor Register (CCR): http://www.ccr.gov. PART IV: Completed copies of FAR 52.212-3 or an online representations and certification application (ORCA) record must be submitted with the quote. On line Certifications and Representations is available at: http://orca.bpn.gov. Failure to comply with the ORCA registration may deem quoter ineligible for award. The Government intends to award a firm fixed price contract to the responsible quoter whose quotation conforming to the solicitation will be most advantageous to the Government. BASIS OF AWARD: Award will be made based on best value using the lowest price technically acceptable (LPTA) approach. The evaluation of quotations shall be on a GO or No-Go basis and will occur in two sequential stages: Technical evaluation determines whether quotations are technically acceptable or unacceptable, followed by a price evaluation. GO: To be technically acceptable, all of the technical requirements as specified in this solicitation are met by the quoter. The technical capability factors are as follows: 1) Authorized RightNow Reseller: Standards: The vendor must provide evidence that it is an authorized RightNow reseller for the required licenses. The vendor must provide a corporate line card that clearly states this information for verification or the vendor must provide a website where this information is available. 2) Period of Performance: Standards: The vendor must demonstrate they can provide the licenses from June 22, 2011 thru June 21, 2012. The vendor must provide a written statement with their quote indicating that the vendor can provide the required licenses from June 22, 2011 thru June 21, 2012. 3) Experience on Similar Contracts: Standards: The quoter must provide evidence that it has successfully performed a minimum of three (3) contracts for the same or similar services within the past (2) years to include contract type, contract number, contract value, point of contact name and telephone number, and the type of service provided. NO-GO: An unacceptable quote contains one or more deficiencies. The quote fails to meet specified technical requirements of this RFQ and not all of the technical requirements are met by the quoter. Once the quotes have been determined technically acceptable, award will be based on lowest price. All responsible small business sources may submit a quotation which will be considered by the EEOC. The following Federal Acquisition Regulation (FAR) provisions and clauses are applicable: FAR Provisions: FAR 52.212-1 Instructions to Offerors Commercial Items; FAR 52.212-3 Offeror Representations and Certifications Commercial Items; FAR Clauses: FAR 52.212-4 Contract Terms and Conditions- Commercial Items, FAR 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders - Commercial Items: 52.219-6, Notice of Total Small Business Set-Aside; 52.222-3, Convict Labor; 52.222-19, Child Labor-Cooperation with Authorities and Remedies; 52.222-21, Prohibition of Segregated Facilities; 52.222-26, Equal Opportunity; 52,222-36, Affirmative Action for Workers with Disabilities; 52.222-50, Combating Trafficking in Persons; 52.223-18 Contractor Policy to Ban Text Messaging While Driving; 52.225-13, Restrictions on Certain Foreign Purchases; 52.232-33, Payment by Electronic Funds Transfer-Central Contractor Registration, 52.233-3, Protest After Award; and 52.233-4, Applicable Law for Breach of Contract Claim; and FAR 52.204-7, Central Contractor Registration are incorporated by reference. To obtain the above provision and clauses in full text, please visit www.acquisition.gov/far. Method of payment: Electronic Funds Transfer. Interested quoters must submit questions regarding this solicitation via email to the Contracting Officer, Joseph Pishioneri at: joseph.pishioneri@eeoc.gov, with a cc to the Alternate Contracting Officer, Gregory Browne at: gregory.browne@eeoc.gov, not later than Wednesday, June 15, 2011 at 11:00 am (Washington, DC local time), or via FAX (202-663-4178). No telephone responses to or request for additional information regarding this RFQ will be accepted. The closing date for receipt of responses (quotations) to this solicitation is Friday, June 17, 2011, at 12:00 Noon (Washington, DC local time). Quoters may E-mail or FAX (202-663-4178) responses to the attention of the Contracting Officer or mail it to Equal Employment Opportunity Commission, Acquisition Services Division, 131 M St. NE, Washington, DC 20507, ATTN: Joseph Pishioneri, Contracting Officer. The Government will not be responsible for any cost accrued by interested quoters in response to this solicitation. It is anticipated that award from this solicitation will occur no later than June 22, 2011. Interested quoters are responsible for ensuring that their submitted quote has been received and is legible.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/EEOC/OCFOAS/PMD/RFQ0061-11/listing.html)
- Place of Performance
- Address: Atlanta, Baltimore, Birmingham, Charlotte, Chicago, Dallas, Indianapolis, Los Angeles, Memphis, Miami, New York, Philadelphia, Phoenix, Seattle, Tampa., United States
- Record
- SN02472683-W 20110616/110614235334-cc548c30a6dbe19c7e84f791e6531ed8 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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