MODIFICATION
70 -- Helpdesk Software
- Notice Date
- 5/4/2011
- Notice Type
- Modification/Amendment
- Contracting Office
- 2103 S. 8th Ave, Fort McCoy, WI 54656
- ZIP Code
- 54656
- Solicitation Number
- W911SA-11-T-0162
- Response Due
- 5/9/2011
- Archive Date
- 11/5/2011
- Point of Contact
- Name: Client Services, Title: Sourcing Agent, Phone: 1.877.9FEDBID, Fax: 703.442.7822
- E-Mail Address
-
clientservices@fedbid.com;
- Small Business Set-Aside
- Total Small Business
- Description
- AMENDMENT NOTICE: This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, in conjunction with FAR 13.5, as applicable, and as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; bids are being requested and a written solicitation will not be issued. The solicitation number is W911SA-11-T-0162 and is issued as an invitation for bids (IFB), unless otherwise indicated herein. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2005-51. The associated North American Industrial Classification System (NAICS) code for this procurement is 334220 with a small business size standard of 750.00 employees. This requirement is a [ Small Business ] set-aside and only qualified offerors may submit bids. The solicitation pricing on www.FedBid.com will start on the date this solicitation is posted and will end on 2011-05-09 15:00:00.0 Eastern Time or as otherwise displayed at www.FedBid.com. FOB Destination shall be Edinburgh, IN 46124 The U.S. Army ACC ARCC NORTH requires the following items, Brand Name or Equal, to the following: LI 001, Sysaid ITMS Basic, Brand Name or EqualThis is the basic helpdesk software package. Items are to support basic software to meet the organizations requirements. This software allows the automation shop to greatly improve customer service with reduced personnel. This software will provide a minimum of 12 administrator accounts (technician account), support up to 1000 users, manage assets, database to to provide user FAQ and for technicians to view previous solutions to cut down on repair time.The software must be compatible with Microsoft Window. The server is a Dell 2950 PowerEdge., 1, EA; LI 002, Additional Administrator-Brand Name or Equal to Sysaid Used to configure the user accounts and route helpdesk tickets., 9, EA; LI 003, Additional Administrator (over 12)-Brand Name or Equal to Sysaid SoftwareUsed to configure user accounts and routing of helpdesk tickets., 8, EA; LI 004, Additonal End User-Brand Name or Equal to Sysaid SoftwareNumber of customers that can be supported up to 500, 38, EA; LI 005, Additional End Users (over 500)-Brand name or Equal to Sysaid SoftwareFor additional end users acount, 50, EA; LI 006, Additional Assets-Brand name or Equal to Sysaid SoftwareManage computers. Can be used for equipment inventory, 38, EA; LI 007, Additional Assets (over 500)-Brand name or Equal to Sysaid SoftwareFor additonal access, 50, EA; LI 008, Task & Project Module-Brand Name or Equal to Sysaid SoftwareCreates projects and schedule and assigns the specific tasks to users with dealines for completion, 1, EA; LI 009, Sysaid Monitor Module, Brand Name or EqualAlerts and notifies technicians to proactively manage vital network componets, 1, EA; LI 010, Managers Dashboard ModuleGive status reports of helpdesk functions and assets status, 1, EA; LI 011, CMDB Module (Configuration Management Database)Tracks and trends and statical data, 1, EA; LI 012, NON-PRICED CLIN: Provide the contracted FedBid price list verifying prices quoted are at or below contracted prices. If item(s) quoted are an or equal product, an attachment shall be forwarded providing pictures and specs clearly indicating the item quoted is equal. If the item quoted is an exact match, indicate so by writing EXACT MATCH within quoted line item. FAILURE to provide the requested information may determine the vendor to be NON-RESPONSIVE., 1, EA; Solicitation and Buy Attachments ***Question Submission: Interested offerors must submit any questions concerning the solicitation at the earliest time possible to enable the Buyer to respond. Questions must be submitted by using the 'Submit a Question' feature at www.fedbid.com. Questions not received within a reasonable time prior to close of the solicitation may not be considered.*** For this solicitation, U.S. Army ACC ARCC NORTH intends to conduct an online competitive reverse auction to be facilitated by the third-party reverse auction provider, FedBid, Inc. FedBid has developed an online, anonymous, browser based application to conduct the reverse auction. An Offeror may submit a series of pricing bids, which descend in price during the specified period of time for the aforementioned reverse auction. U.S. Army ACC ARCC NORTH is taking this action in an effort to improve both vendor access and awareness of requests and the agency's ability to gather multiple, competed, real-time bids. All responsible Offerors that respond to this solicitation MUST submit the pricing portion of their bid using the online exchange located at www.FedBid.com. There is no cost to register, review procurement data or make a bid on www.FedBid.com. Offerors that are not currently registered to use www.FedBid.com should proceed to www.FedBid.com to complete their free registration. Offerors that require special considerations or assistance may contact the FedBid Helpdesk at 877-9FEDBID (877-933-3243) or via email at clientservices@fedbid.com. Offerors may not artificially manipulate the price of a transaction on www.FedBid.com by any means. It is unacceptable to place bad faith bids, to use decoys in the www.FedBid.com process or to collude with the intent or effect of hampering the competitive www.FedBid.com process. Should offerors require additional clarification, notify the point of contact or FedBid at 877-9FEDBID (877-933-3243) or clientservices@fedbid.com. Use of FedBid: Buyers and Sellers agree to conduct this transaction through FedBid in compliance with the FedBid Terms of Use. Failure to comply with the below terms and conditions may result in offer being determined as non-responsive. The selected Offeror must comply with the following commercial item terms and conditions. FAR 52.212-1, Instructions to Offerors - Commercial, applies to this acquisition. The selected Offeror must submit a completed copy of the provision at 52.212-3 ALT I, Offeror Representations and Certifications - Commercial Items. FAR 52.212-4, Contract Terms and Conditions - Commercial Items, applies to this acquisition. The following FAR clauses in paragraph (b) of FAR clause 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, will apply: 52.219-6, 52.219-28, 52.222-3, 52.222-19, 52.222-21, 52.222-26, 52.222-36, 52.223-18, 52.225-13,52.232-33 and 52.252-2 Clauses by Ref. The full text of a FAR/DFAR provision or clause may be accessed electronically at http://www.acqnet.gov/far. The following DFARS clauses are applicable under DFAS 252.212-7001: 252.203-7002 Requirement to Inform Employees of Whistleblower Rights; 252.225-7001, Buy American Act and Balance of Payments Program, 252.232-7003 Electronic Submission of Payment Requests and Receiving Reports, and 252.247-7023 ALT III Transportation of Supplies by Sea. DFARS 252.211-7003 ITEM IDENTIFICATION AND VALUATION (JUN 2005); 252.225-7000 Balance of Payments Act Certificate; 252.225-7002, Qualifying Sources; 252.232-7010, Levies on Contract Payment; and 252.243-7001, Pricing of Contract Modifications; 252.204-7008, Exported-Controlled, and 252.212-7000, Offeror Representations and certifications-Commericial. CCR Requirement - Company must be registered on Central Contractor Registration (CCR) before an award could be made to them. If company is not registered in CCR, they may do so by going to CCR web site at http://www.ccr.gov. Sellers must present their representations and certifications, upon request, through the Online Representations and Certifications Application (ORCA) at http:orca.bpn.gov. New equipment ONLY, NO remanufactured or used products. No "GREY" market items. Bid MUST be good for 90 calendar days after submission FOB Destination CONUS (CONtinental U.S.) No partial shipments unless otherwise specified at time of order In accordance with DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports, the contractor shall submit their payment request electronically using the Wide Area Workflow (WAWF). The WAWF website is located at https://wawf.eb.mil. There is no charge to use WAWF. Contractors must register to use WAWF at this website and ensure an electronic business point of contact (POC) is designated in the Central Contractor Registration site at http://www.ccr.gov within ten (10) calendar days after award of this contract. Contractor training is available at the website Home Page, under about WAWF. Contractors may contact the WAWF Customer Support for assistance toll free at 866-618-5988; commercial: 801-605-7095; Fax commercial: 801-605-7453 or CSCASSIG@CSD.DISA.MIL FAR 52.211-6, Brand Name or Equal; Sellers offering equivalent products shall submit supporting documentation for each equivalent product offered. Sellers should submit this documentation immediately following the submission of a bid. However, all Sellers shall submit their documentation not later than one (1) hour following the closing date and time of the Buy. Sellers can either attach this documentation to their bid using the Seller Attachments feature or send it to FedBid via email (Clientservices@fedbid.com) for transmission to the Buyer. FAILURE to provide the requested information within the specified time period may determine the Seller to be NON-RESPONSIVE.The full text of a FAR clause may be accessed electronically at http://www.acqnet.gov/far. Small Business Set Aside NAICS Code and Size Standard: 334220, 100 - 250 Employees. Only qualified sellers registered in CCR and ORCA under this NAICS Code will be considered for this RFQ. If you have complaints about this procurement, it is preferable that you first attempt to resolve those concerns with the responsible contracting officer. However, you can also protest to Headquarters, AMC. The HQ, AMC-Level Protest Program is intended to encourage interested parties to seek resolution of their concerns within AMC as an Alternative Dispute Resolution forum, rather than filing a protest with the Government Accountability Office or other external forum. Contract award or performance is suspended during the protest to the same extent, and within the same time periods, as if filed at the GAO. The AMC protest decision goal is to resolve protests within 20 working days from filing. To be timely, protests must be filed within the periods specified in FAR 33.10. If you want to file a protest under the AMC-Level Protest Program, the protest must request resolution under that program and be sent to the address below. All other agency-level protests should be sent to the contracting officer for resolution. HQ Army Material CommandOffice of Command Counsel9301 Chapek Rd, Room 2-1SE3401Ft. Belvoir, VA 22060-5527Facsimile number (703) 806-8866 or 8875 Packages sent by FedEx or UPS should be addressed to:HQ Army Material CommandOffice of Command CounselRoom 2-1SE34011412 Jackson LoopFt. Belvoir, VA 22060-5527 The AMC-Level Protest procedures are found at: http://www.amc.army.mil/pa/COMMANDCOUNSEL.asp.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/406925fdd740f6c7ed5d9405b1aae0c9)
- Place of Performance
- Address: Edinburgh, IN 46124
- Zip Code: 46124
- Zip Code: 46124
- Record
- SN02439912-W 20110506/110504235154-406925fdd740f6c7ed5d9405b1aae0c9 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |