SOLICITATION NOTICE
R -- DOI MANAGED DESKTOP SUPPORT SERVICES
- Notice Date
- 12/29/2010
- Notice Type
- Presolicitation
- Contracting Office
- US Dept of the Interior - National Business Center Acquisition BranchPO Box 272040 Denver CO 80227
- ZIP Code
- 80227
- Solicitation Number
- D11PS40135
- Response Due
- 2/8/2011
- Archive Date
- 12/29/2011
- Point of Contact
- Roberta J Truax Contracting Officer 3039695582 ;
- E-Mail Address
-
Point of Contact above, or if none listed, contact the IDEAS EC HELP DESK for assistance
(EC_helpdesk@NBC.GOV)
- Small Business Set-Aside
- Competitive 8(a)
- Description
- This is a PRESOLICITATION NOTICE to announce the anticipated release of the solicitation D11PS40135 for the Department of Interior, National Business Center - Managed Desktop Support Services. The Government intends to award an Indefinite Delivery Indefinite Quantity (IDIQ) Contract for a period of One (1) Year along with Four (4) Option Periods, in which Task Orders will be issued as Fixed-Price, Performance-Based, Labor Hour/T&M, and Fixed-Price Level of Effort. This procurement is a 100% 8(a) set-aside in accordance with FAR Part 19 and will utilize the procedures prescribed by FAR Part 12 - Acquisition of Commercial Items in conjunction with FAR Part 15 - Contracting by Negotiation. The standard NAICS classification is 541519. Size standard is $25 million. The solicitation is anticipated to be posted on or by January 10, 2011. Thereafter, the full solicitation package may be accessed via link to this synopsis at www.fedbizopps.gov, or directly at http://ideas.nbc.gov. This notice is not a request for quotation and the information presented in this announcement will not obligate the Department of Interior, National Business Center in any manner. BACKGROUND: The U.S. Department of the Interior (DOI) requires the establishment of a managed desktop computer operations/technical support program to provide the services required to maintain the desktop-related business operations conducted by DOI and its customers. The Department of Interior has requirements for the managed services program supporting the DOI enterprise desktop production environment, completing system enhancements and upgrades that are currently underway, and migrating to a management support model for all Tier 2 and Tier 3 desktop support operations covering all aspects of the following: "Program/Seat Management"Operations & Administration Services (day-to-day activities for add/move/change and break/fix) "Virtualized Desktop SupportGENERAL DESCRIPTION OF SERVICES: This acquisition is to provide a robust, mature managed desktop computer operations/technical support program. Vendors shall provide the required services to maintain a desktop-related business operations conducted by NBC and its customers, including the DOI Office of the Secretary. These operational support areas will be under the Information Technology Directorate (ITD), Customer Support Services Division, Desktop and Peripherals Support Branch. Requirements for the managed services program supporting the NBC enterprise desktop production environment shall cover all aspects as follows: Full provisioning, engineering, operations and administration of current and emerging environment, including (but not limited to):a.Integration with existing NBC Tier 1 Service Desk (including Tier II, and Tier III call support and escalation)b.Configuration Managementc.Asset Managementd.Operations & Administration Services (day-to-day activities for add/move/change and break/fix) e.Virtualized Desktop Supportf.Scalability and Flexibility of vendors modelg.Transition activities from current desktop support to new managed services, with an eventual migration to virtualized environment Qualified Sources must be able to meet the following requirements: 1)Provide both on-site and remote support for NBC Customers across the following service locations, which currently include: a.DOI headquarters in Washington, DC; b.Nationwide NBC offices, including: Washington DC, Reston & Herndon, Virginia, Denver, Colorado, Anchorage, AK, Boise, ID, Phoenix, AZ, Atlanta, GA, Sacramento, CA, Sierra Vista, AZ, Boston, MA, and Philadelphia, PA; Additional offices/locations may be added during the contract.c.Office of the Secretary offices throughout the United States, Alaska, and US Territories.d.Telecommuters, i.e., office-based workers who work from home on a periodic basis; and e.Remote workers, i.e., non-office-based workers who may work from home or may be mobile at remote locations.f.Service locations may include customers of NBC to include to include Armed Forces Retirement Home (AFRH) located in Washington, DC and their future location in Gulf Port, MS.g.Potentially other US Government site locations who come to NBC for desktop services. 2)Provide proof of experience/expertise executing similar requirements for similar organizations of a similar size.3)Provide Desktop Services aligned with an IT Service (ITIL or similar) framework and methodology.4)Support Desktop device provisioning and provide support required by End-Users.5)Support workstation devices, including locally attached computers, laptop computers, tablet PCs, monitors, docking stations, printers, scanners, network-attached copiers, CD/DVD burners, multi-functional devices (printer/scanner/fax), government owned USB devices, Air Cards, and other approved devices in the product catalog.6)Support network-attached servers supporting multi-function printers (printers/copiers/scanners7)Support Desktop Productivity Software Services including the IT resources necessary to support NBC-certified standard business productivity software. 8)Perform physical inventory and property tracking "wall-to-wall inventory" on a bi-annual basis which shall include:a.Inventorying all system assets (both on and off the network)b.Capturing warranty dates captured from time of procurement, which will be used to determine hardware support costs for the assetc.Validation and adjudication of inventoryd.Explanations / root cause analysis on if and why 100% of the physical inventory cannot be performed The Government intends to award this contract on an all-or-none basis. Contractors must be registered at http://www.ccr.gov in order to be eligible for award. The solicitation must be downloaded via the Internet, as hard copies will not be made available. Please print the Standard Form (SF-1449) along with all clauses and attachments. Proposals are due February 8, 2011 by 4:00 PM MST. Proposal shall be submitted to the Department of the Interior, National Business Center; 7301 W. Mansfield Avenue; Mail Stop D-2941; Denver, CO 80227-2040; Attention: Roberta Truax. Proposals shall include the following: TECHNICAL SUBMISSION: 1) Contractor's experience in accordance with technical evaluation factors, 2) Completed 52.212-3 Representations and Certifications - Commercial Items (Nov 2006) (accessible at http://www.arnet.gov/far/), 3) Include TIN and DUNS Number, and 4) Offer must be signed. PAST PERFORMANCE: Contractor's shall submit three (3) references consisting of present or past customers within the last three years who are capable of verifying your performance in like or similar requirements, PRICING: Contractor's shall submit pricing in accordance with the Pricing spreadsheet attachment, which must include option year pricings. Award shall be made to the Contractor whose offer is determined to represent the best value to the Government, after considering technical evaluation, past performance, and price. In making the best value determination, the Government considers the technical evaluation more important than past performance and both being significantly more important than price. Questions concerning this solicitation MUST be submitted to Roberta Truax via email at rtruax@nbc.gov no later than January 7, 2011, 2PM MST.
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