SOLICITATION NOTICE
D -- Webcasting for Trade Symposium
- Notice Date
- 9/22/2010
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 519130
— Internet Publishing and Broadcasting and Web Search Portals
- Contracting Office
- Department of Homeland Security, Customs and Border Protection, Procurement Directorate - DC, 1300 Pennsylvania Avenue, N.W., Room 1310 NP, Washington, District of Columbia, 20229, United States
- ZIP Code
- 20229
- Solicitation Number
- PR20060150
- Archive Date
- 10/9/2010
- Point of Contact
- Ronie Namata, Phone: 202-344-3631
- E-Mail Address
-
ronie.namata@dhs.gov
(ronie.namata@dhs.gov)
- Small Business Set-Aside
- Total Small Business
- Description
- This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. This is a request for quote. CBP intends to award a firm fixed price purchase order (using lowest price technically acceptable award criteria) for webcasting services that offer interactive networking features that will enable online viewers to interact with the speakers, presenters, panelists, and other viewers at a large CBP event. In your response, please provide a firm fixed price quote and the following: 1. A company overview of webcasting experience 2. Past Federal Government contracts for the past 3 years. The selected Offeror must comply with the following commercial item terms and conditions, which are incorporated herein by reference: FAR 52.212-1, Instructions to Offerors - Commercial Items, applies to this acquisition. FAR 52.212-4, Contract Terms and Conditions - Commercial Items; FAR 52.212-5, Contract Terms and Conditions Required To Implement Statutes or Executive Orders-Commercial Items, paragraph (a) and the following clauses in paragraph (b): 52.222-21, 52.222-26, 52.222-35, 52.222-36, 52.222-37, 52.225-13, 52.232-34. The full text of the referenced FAR clauses may be accessed electronically at http:// www.acqnet.gov/far. Please see below Statement of Work for additional details. Written questions are due no later than 2PM EST, September 23, 2010. Due date for responses is 11AM EST, September 24, 2010. Please send written questions and bid responses to the Contracting Officer at ronie.namata@dhs.gov Request for Web Conferencing Services For U.S. Customs and Border Protection Office of Trade Relations Statement of Work BACKGROUND U.S. Customs and Border Protection (CBP) is the unified border agency within the Department of Homeland Security (DHS). CBP combined the inspectional workforces and broad border authorities of U.S. Customs, U.S. Immigration, Animal and Plant Health Inspection Service and the entire U.S. Border Patrol. The Office of Trade Relations (OTR) is responsible for ensuring that the international trade community is provided with accurate, timely, and consistent information regarding CBP programs, policies, or initiatives affecting the international trade community. OTR has been tasked with the responsibility to manage CBP's Annual Trade Symposium, as a means to disseminate changes to existing security or trade compliance policies or new initiatives that have an impact or potential impact on the international trade community. CBP is dedicated to the priorities and policies that help ensure compliance, enhance security and promote continued CBP-trade partnerships. The Symposium enables CBP to incorporate feedback from the private sector into key initiatives and ensures that CBP and the trade advance toward a common goal. OTR will determine the best, most effective and most efficient means of communicating these matters to the trade community. OTR is responsible for organizing and presenting formal CBP outreach efforts to the international trade community, including setting the agendas, determining the message to be conveyed, and identifying CBP/trade community participants. SCOPE OF WORK: 1. General. Office of Trade Relations has begun reviewing alternative means to traditional face to face meetings/conferences between CBP and the international trade community. Due to the economic downturn, travel budgets have been impacted globally. OTR still has an obligation to provide outreach to our external stakeholders and partners. The Department of Homeland Security (DHS) and other Departments have begun to utilize alternative outreach technologies such as the increased use of webcasting. Webcasting services that offer interactive networking features will enable online viewers to interact with the speakers, presenters, or panelists and other viewers. Webcasting solutions virtually eliminate the restrictions caused by distance, time and space. At the same time, it makes it easy to hold live, interactive meetings where participant numbers range from 100 to thousands, and where people from around the world need to participate with equal ease. By combining webcasting and interactive networking services, Agencies will improve productivity, communicate more efficiently and reach members of the international trade community that are unable to attend the event in person. Webcasting is also used extensively for large annual conferences, in E-learning, and for related communications activities. Webcasting is used to conduct live and on-demand meetings or presentations via the internet. During the webcast, each participant sits at his or her own work station and is connected to other participants via the internet. The attendees will simply enter a URL (website address) to enter the conference and will be able to participate in the live webcast/conference only. The online participants will be able to submit questions and will receive answers during the polling and question and answer sessions through the interactive networking features throughout the conference. For those participants who are unable to attend the event in-person or view the live webcast, on-demand presentation will also be available via interactive networking features. OTR is looking for a webcasting service provider that will be able to meet the following general requirements listed in section 2. Task Requirements, as well as provide some interactive networking functionality to include polling and live question & answer sessions (unlimited access) and audio teleconferencing (up to 1,000 or more participants) to allow online participation. 2. Task Requirements. The Office of Trade Relations is looking for a webcasting service provider with interactive networking features that will provide a solution(s) for the CBP Annual Trade Symposium scheduled on February 22-23, 2011. Basic Requirements: OTR plans to webcast the entire live event on February 22 and 23, 2011, and host the webcast on-demand presentation for the international trade community for 30 days or more with unlimited access. The CBP Annual Trade Symposium features a trade compliance workshop and a full schedule of events that include a keynote address, multiple panels, multi-session workshops, and an open discussion with CBP senior managers over a two day schedule. During the multi-session workshops, the vendor must be able to record and/or webcast up to 8 sessions simultaneously and host the sessions live over the internet. The 2-day webcast, general sessions and multi-session workshops, will be broadcasted on-demand for at least 30 days or more. Trade Relations also requires the ability to webcast the event whereby trade participants are able to participate in the event through interactive networking with an unlimited capacity. Based on various vendor evaluations, some vendors provide additional interactive networking features; however, Trade Relations requires the ability to "cherry-pick" the features needed. Example: There are webcasting technologies on the market that have incorporated the use of VoIP audio technology or audio teleconferencing, to allow interactive communication during the webcast. Trade Relations would like these features to be available as-needed and optional. In order to provide core cross-component training for CBP employees located at headquarters and in the field locations, CBP must be able to broadcast the webcast on CBPTV. CBPTV is a digitally based broadcast network that provides training, educational, and informational programming around the clock via the Law Enforcement Training Network (LETN), up-to-date news and CBP-specific programming to CBP employees. CBPTV currently provides broadcast television to over 500 locations nationwide 24 hours a day, 7days a week. The vendor must be able to meet the CBPTV broadcast and technical video requirements. CBPTV Specific Requirements: CBPTV Broadcast Requirements. The CBPTV broadcast schedule should be pre-recorded programming and must be submitted to CBPTV no later than the last week of the month. Pre-recorded content must meet the following "Ready to Air" requirements: All tapes must be submitted in the BETA SP or DVC-Pro 25 format. Failure to comply with this requirement will result in the tape being returned. Programs should be plugged to fit 15 to 60 minute slots. If your program is less than 15 minutes it will be teamed up with another program to reach a 15 minute slot. Video and Audio must be present at all times throughout the program. Video must be clear and free of any defects or anomalies, such as black outs and color changes. Bars and Tone to adjust audio and video levels Fade to black at the beginning or end or tape. CBPTV technical video requirements. Audio must be in stereo or doubled mono; split and audio and/or single-track audio will not play back through our decoders. Audio must be clear and free from static, hiss, pops, or other anomalies. Average audio levels need to fall between -2dB and + 1dBm. There must be at least 10 seconds of pre-roll prior to the program on the tape. Programs should have at least 30 seconds of color bars and tone, followed with at least 10 seconds of an identifying slate. Programs must have continuous time code. Program time-code cannot begin with 00:00:00:00, as the pre-roll time-code will not be in succession. Webcast Hosting and Maintenance. The vendor must be able to host and broadcast a media file distributed over the Internet using streaming media technology, which can be distributed live and on-demand for 30 days or more in HD. Trade Relations will require the vendor to host the webcast on their own servers. Interactive Networking. The webcast sessions are intended to be interactive versus one way communications. CBP would need to have control over the interactive networking with the trade participants during the webcast. CBP host and staff would have specific roles during the hosted webcasts. The vendor would ensure the technology is running smoothly. CBP staff would be the subject matter experts that would assist during the polling and/or questions and answer sessions during the webcasts. The vendor and CBP staff will have the ability to assign privileges to all attendees (or give specific attendee special privileges) to control what attendees can access during the interactive networking sessions (general session and workshops). Applicable standards to include: Webcasting will comply with the following standards and recommendations, as applicable. After award, the vendor may propose alternatives at no additional cost to the Government that meet or exceed the provisions of the standards listed below: 1) Customizable URLs 2) Hyper Text Transfer Protocol (HTTP). 3) Hyper Text Transfer Protocol Secure (HTTPS). 4) Insurance Bond for On-Site Event. 5) IETF RFC 3261 for Session Initiation Protocol (SIP) (Optional). 6) ITU-T T.120 Series of Data Protocols for Multimedia conferencing 7) Secure Sockets Lay (SSL) Encryption. 8) Powerpoint Synchronization. 9) Streaming page development and design. 10) Transmission Control Protocol/Internet Protocol (TCP/IP) Suite. 11) At least meet DHS Technical Reference Model. 12) Approved by Accessibility Office at DHS Chief Information Office (CIO). 13) Ease of Access: Need a non-complicated service provider whereby a simply URL is needed to join the live conference (no waiting for attendees to get set up by requirement to download system software). The vendor will provide webcast solutions allowing vendor support from Windows, MAC, Internet Explorer, Firefox, Netscape and any major operating system. 14) Vendor must be able to host the webcast in high definition and on-demand recording for 30 days or more on their own server. 15) On Premise Deployment - Based on DHS Security Operation Center Requirements, we may need to obtain a waiver from OIT to temporarily remove CBP firewalls or seek alternative means to deploy access to CBP employees in addition to CBPTV. Features: -Vendor will provide and host the live webcast in high definition and on-demand presentation for CBP on vendor's server. -Vendor will provide meeting invitations/passwords and instructions to provide access for online participants -Webcast will be accessible from CBP workstations (with DHS waiver of CBP firewalls or access independent of CBP systems). -View the names of all participants attending the live Webcast and on-demand presentation -Ability to webcast multiple presenters and/or panels and PowerPoint presentations simultaneously for a large scale meeting or event. -Privacy, which is the ability for the conference leader/host to lock and unlock access to the webcast. When the meeting is "locked", no additional participants can join the active conference (Optional) -Ability for the vendor staff to provide technical support and management of the interactive networking features (online polling and question and answer sessions). CBP staff will require the ability to partner with vendor staff to coordinate these tasks during the live webcast event. -Polling, voting, and surveying of participants with instant feedback capability (optional). -Question and answer session through interactive networking solutions (mandatory/not optional). -Webcast provider should include basic training for webcast hosts and presenters. -Vendor will provide the overall headcount of online participation and include the breakdown of unique visitors per day. Section 508 Compliance Requirements: All webcasting services need to be Section 508 compliant as outlined below: Accessibility Requirements (Section 508) Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology (EIT), they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public. All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable EIT accessibility standards have been identified: Section 508 Applicable EIT Accessibility Standards 36 CFR 1194.22 Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous Javascript and XML (AJAX) then 1194.21 Software standards also apply to fulfill functional performance criteria. 36 CFR 1194.24 Video and Multimedia Products, applies to all video and multimedia products that are procured or developed under this work statement. Any video or multimedia presentation shall also comply with the software standards (1194.21) when the presentation is through the use of a Web or Software application interface having user controls available. 36 CFR 1194.31 Functional Performance Criteria, applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria. 36 CFR 1194.41 Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required 1194.31 Functional Performance Criteria, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using TTY. Section 508 Applicable Exceptions Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COTR and determination will be made in accordance with DHS MD 4010.2. DHS has identified the following exceptions that may apply: 36 CFR 1194.3(b) Incidental to Contract, all EIT that is exclusively owned and used by the contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public. Section 508 Compliance Requirements 36 CFR 1194.2(b) (COTS/GOTS products), When procuring a product, each agency shall procure products which comply with the provisions in this part when such products are available in the commercial marketplace or when such products are developed in response to a Government solicitation. Agencies cannot claim a product as a whole is not commercially available because no product in the marketplace meets all the standards. If products are commercially available that meet some but not all of the standards, the agency must procure the product that best meets the standards. When applying this standard, all procurements of EIT shall have documentation of market research that identify a list of products or services that first meet the agency business needs, and from that list of products or services, an analysis that the selected product met more of the accessibility requirements than the non-selected products as required by FAR 39.2. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology (OAST) in accordance with DHS MD 4010.2. 3. Technical Competencies. The following requirement is mandatory for all acquisition concerning information technology resources: The assurance of the security of unclassified facilities, Information Technology (IT) resources, and sensitive information during the acquisition process and contract performance are essential to the DHS mission. DHS Management Directive (MD) 11042.1 Safeguarding Sensitive But Unclassified (For Official Use Only) Information, describes how contractors must handle sensitive but unclassified information. DHS MD 4300.1 Information Technology Systems Security and the DHS Sensitive Systems Handbook prescribe policies and procedures on security for IT resources. Contractors shall comply with these policies and procedures, any replacement publications, or any other current or future DHS policies and procedures covering contractors specifically for all Task Orders that require access to DHS facilities, IT resources or sensitive information. Contractors shall not use or redistribute any DHS information processed, stored, or transmitted by the contractor except as specified in the task order. Security Review. The Government may elect to conduct periodic reviews to ensure that the security requirements contained in this contract are being implemented and enforced. The Contractor shall afford DHS including the organization of the DHS Office of the Chief Information Officer, the Office of the Inspector General, authorized Contracting Officer's Technical Representative (COTR), and other government oversight organizations, access to the Contractor's facilities, installations, operations, documentation, databases, and personnel used in the performance of this contract. The Contractor will contact the DHS Chief Information Security Officer to coordinate and participate in the review and inspection activity of government oversight organizations external to the DHS. Access shall be provided to the extent necessary for the government to carry out a program of inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability, and confidentiality of DHS data or the function of computer systems operated on behalf of DHS, and to preserve evidence of computer crime. Interconnections security agreements between DHS and non-DHS IT systems shall be established only through controlled interfaces and via approved service providers. The controlled interfaces shall be accredited at the highest security level of information on the network. Connections with other Federal agencies shall be documented based on interagency agreements; memoranda of understanding, service level agreements or interconnect service agreements. DELIVERABLES. Users/Stakeholders Office of Trade Relations anticipates that the international trade community will benefit from the implementation of this technology due to travel budget constraints and the declining economy. The stakeholders that OTR envisions benefiting from this service are: -International Trade Community (at large: Importers, Brokers, Carriers, service providers, sureties, etc.) -Small to medium size businesses constrained from business travel. -Other government agencies and international partners -Financially strained Federal, State and Local government agencies -International Representatives -CBP Personnel from various locations. PERIOD OF PERFORMANCE: Fiscal Year 2010 / Fiscal Year 2011 Estimated Start Date: February 22, 2011 Estimated End Date: February 23, 2011 PLACE OF PERFORMANCE. CBP Annual Trade Symposium venue (TBD) Various CBP Locations within DC Metropolitan area and the field: Ronald Reagan Building, 1300 Pennsylvania Avenue, NW, Washington, DC Mint Annex, 799 9th Street, NW, Washington, DC 1400 L Street, NW, Washington, DC OIT Beauregard Facility, 1801 N. Beauregard Street, Alexandria,Virginia 22311 Trade Relations is also working with the DHS Security Operations Center (SOC) to ensure that we can access this technology on designated CBP workstations. TRAVEL. N/A GOVERNMENT FURNISHED PROPERTY. N/A SECURITY REQUIREMENTS. To be provided by CBP Office of Information and Technology (OIT).
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(https://www.fbo.gov/spg/DHS/USCS/PDDC20229/PR20060150/listing.html)
- Place of Performance
- Address: TBD, Washington, District of Columbia, 20229, United States
- Zip Code: 20229
- Zip Code: 20229
- Record
- SN02291851-W 20100924/100922234741-59057d2b57052812a9e71ab18810815b (fbodaily.com)
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