Loren Data's SAM Daily™

FBO DAILY ISSUE OF AUGUST 12, 2010 FBO #3183
MODIFICATION

R -- Discovery Resource Center Manager

Notice Date

8/10/2010
 

Notice Type

Modification/Amendment
 

NAICS

624190 — Other Individual and Family Services
 

Contracting Office

Department of the Air Force, Air Combat Command, 49 CONS, 490 First Street, Suite 2160, Building 29, Holloman AFB, New Mexico, 88330-7908, United States
 

ZIP Code

88330-7908
 

Solicitation Number

F2E3FS0089A902
 

Archive Date

9/12/2010
 

Point of Contact

Brandy K. Hemmingsen, Phone: 575-572-0636, Mary K Hoelscher, Phone: 575-572-7828
 

E-Mail Address

brandy.hemmingsen.ctr@holloman.af.mil, mary.hoelscher@holloman.af.mil
(brandy.hemmingsen.ctr@holloman.af.mil, mary.hoelscher@holloman.af.mil)
 

Small Business Set-Aside

Total Small Business
 

Description

STATEMENT OF WORK FOR DISCOVERY RESOURCE CENTER MANAGER 1.0 SCOPE OF WORK The Contractor shall provide management of the Holloman AFB Ainnan and Family Readiness Center's Discovery Resource Center. Duties to be performed in the Airman and Family Readiness Center (A&FRC), under the supervision of the Director, A&FR. 2.0 HOURS OF WORK Services will be performed Monday through Friday from 0800-1700 (l-hour lunch), or as otherwise determined by supervisor, in the A&FRC, or other assigned location. Hours may be adjusted in advance of work performance, with prior approval from supervisor. When contractor is required to work beyond an 8 hour day/40 hour week, due to fulfilling requirements such as evening classes or evening hours, time will be compensated as determined by appropriate supervIsor. 3.0 CONTRACTOR PERSONNEL The contractor shall have knowledge of the A&FRC Resource Center functions, and Microsoft Office Profcssional Suit. 4.0 DESCRIPTION OF SERVICES The contractor will assist the A&fRC staff in providing a full range of readiness services in the following areas: Transition Assistance. Spouse Employment, Relocation, Personal Financial Readiness, Personal and Family Life information, Air Force Wounded Warrior and Readiness to authorized patrons who are seeking assistance in the Discovery Center at the A&FRC. Provide technical assistance to users of the Discovery Center, assisting in thc operation of computerbased programs, as specified in requirements below, and other programs available in the Discovery Center. Serve as initial point of contact for all Discovery Center software, hardware, and user problems to include network issues. if the contractor cannot resolve the problem he/she should contact the Work Group Manager (WGM) for assistance. 4.1 Assess and report potential risk on the Discovery Center's network. 4.2 Assist with equipment installation/configuration. Notify the WGM or equipment custodian of any hardware relocation within the Discovery Center. 4.3 Prepare and maintain system and contiguration documentation. 4.4 Install and configure authorized software on resource center end-user workstations. 4.5 Immediately report all computer equipment outages (i.e. servers, hubs, modems and routers) to the WGM. This is necessary for tracking problem areas and identifying maintenance trends. 4.6 Troubleshoot user hardware and software errors to the best of their ability. 4.6 Relocate/replace user workstations when required by A&FRC management. 4.7 Upgrade system and application software as required by WGM. 4.8 Prepare and distribute information to users. Promotes user awareness concerning unauthorized or illegal use of computer hardware and software. 4.9 Keep users infonned of network status and services. 4.11 Ensure workstations and network software remains virus free. 4.12 Review and submit locally developed software to the WGM. Will not install or modify any equipment or software without prior approval from WGM. This includes any software downloaded from world wide web (WWW) or vendor bulletin board systems (BBS). 4.13 Maintain software library and original diskettes. Ensure backups are made of all original diskettes. 4.14 Maintain network integrity. Permits only authorized users to access thc Quality of Life Network (QoLNet) and Internet Service Provider (ISP) accounts. 4.15 Maintain system documentation (maintains memory and application configuration; maintains network schema, checklists, and systems operations logbook). 4.16 Update risk analysis as required by base Computer Systems Security Officer. 4.17 Control communications access to the wide area network. 4.18 Plan for short-tenn and long-ternl loss of system hardware and software. 4.19 Pcrfonn routine systems maintenance and weekJy system backups. 4.20 Check in and catalog new materials within one week of receipt, develop bibliographies of all resources, and make reconmlendations for ordering additional or updated resources. 4.21 Ensure maintenance of accountability statistics on resources used by clicn~s. Develop charts, logs, and statistical summaries as directed by the A&FRC management. 4.22 Ensure that Discovery Center is opened, lights, and equipment turned on at the beginning of each day. Ensure that adequate house-cleaning is accomplished each day to keep the Discovery Center in an orderly manner; i.e., dusting, straightening papers, cleaning off tables and desks, stocking books and videos, etc. 4.23 After opening The Discovery Center, bring up main menus on all computers, ensure printer paper is loaded and sign-in log is available for appropriate date. 4.23.1 Ensure all clients completely fill out sign-in log. The logs will be filed in the A&FRC administrative office. Provide to A&FRC management a monthly client usage report in the format established by them not later than the fifth working day of the next month. 4.23.2 Assist any clients with technical questions concerning use of computer programs, formatting of materials to be printed, such as but not limited to resumes federal and non-federal, operation of video machine, and other electronic equipment. 4.23.3 Provide information and referral services to clients seeking assistance with services such as financial, parenting, relationship problems, change management, transition, careers, relocation information, and all other A&FRC services. 4.23.4 Be familiar with the cataloging system for print and video materials as established by the A&FRC management, and be able to assist clients in locating and selecting appropriate resource materials based on their needs. 4.23.5 Catalog new material and shelve material in appropriate areas. Displays of newly acquired materials will be arranged in an area designated by the A&FRC management, and changed each week or as needed. 4.23.6 Monitor use of materials and make recommendations when necessary for acquisition of additional materials or safeguarding of any stock. 4.23.7 Inventory all materials quarterly no later than the last working day of the last month of the quarter. Report any loss or damage to the A&FRC management the next duty day. 4.23.8 Must ensure the Discovery Center is properly closed at the end of the official duty day. All lights, and equipment shall be turned off. When other A&FRC staff members are not present, be responsible for turning off lights in restrooms and hallway, as well as securing outside doors to the building. 4.23.9 Responsible for checking in/out resource materials during contractor's work hours. Military/family member/civilian ID cards will be presented as proof of identity when checking out materials. Make telephone follow-up calls for materials not returned within the time frame established by A&FRC management. 4.23.10 Maintain computer security at all times, to include the following: 1. Discovery Center clients will be limited to those software programs accessible through the main menu. Usage of all other programs, including the operating system will not be allowed. 2. Insure that no personal discs are used in the computers. 3. Access to anyon-line program will be under the direct supervision of the contractor. 4. Any and all computer software/hardware malfunctions or abuse will be documented and reponed immediately to the WGM. 4.24 Input appropriate customer data / workshop information into AFFIRST system 5.0 SECURITY REQUIREMENTS 5.1 Physical Security. The contractor shll be responsible for safeguarding all goverment property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. 5.2 Pass And Identification Items. The contractor shall ensure the pass and identification items required for contract performance are obtained. 5.3 Retrieving Identification Media. The contractor shall return all identification media, including vehicle passes prior to contract expiration or termination of service. 5.4 Traffic Laws. The contractor shall comply with base traffic regulations. 5.5 Weapons Firearms and Ammunition. Contract employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor-owned vehicle or privately owned vehicle while on Holloman Air Force Base (AFB). 5.6 Key Control. The contractor shall establish and implement methods of making sure all keys issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The contractor shall not duplicate any keys issued by the government. 5.6.1 The contractor shall immediately report to the Quality Assurance Evaluator (QAE) or Program Manager any occurrences of lost or duplicated keys. 5.6.2 In the event keys, other than master keys, are lost or duplicated, the contractor may be required, upon written direction of the contracting officer, to re-key or replace the affected lock or locks without cost to the government. The government may, however, at its option, replace the affected lock or locks or perform re-keying and deduct the cost of such from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the government and the total cost deducted from the monthly payment due the contractor. 6.0 CONTROLS OVER WORK Contractor will conduct instructional classes for spouses in basic computer and Microsoft computer software usage. Classes must be made available three quarters of the year: two of the quarters must contain instructional classes that will be conducted in the evening. Oversight to be provided by Director. Airman & Family Readiness Center. 7.0 OTHER SIGNIFICANT FACTORS/QUALIFICATIONS Contractor must have a background in. and working knowledge of: 7.1 Competence in operating an IBM compatible personal computer. Must also have a working knowledge of Microsoft Office products. 7.2 Basic communication skills appropriate in the professional environment of the A&FRC. Therefore, a minimum of 12 college credit hours in social work or social services is required: or a minimum of one-year experience working in an Air Force A&FRC or a similar helping service agency environment will be a suitable substitute. 7.3 Basic understanding of military protocol, support group organizations, understanding of family systems in a military sening, ability to communicate. and work effectively with diverse groups. 7.4 Speak, write and understand the English language fluently. 7.5 Gain competency of duties within 14 calendar days. 7.6 Contractor shall dress in appropriate business attire while in perfonnance of contract. 8.0 QUALIFICATION SUBMITTALS 8.1 Resume. 8.2 References, no less than two. 8.3 College transcripts or proof of qualifying work experience. 9.0 GOVERNMENT FURNISHED PROPERTY OR SERVICES The Government will provide workspace, desk, personal computer, associated equipment, and office supplies.
 

Web Link

FBO.gov Permalink
(https://www.fbo.gov/spg/USAF/ACC/49CONS/F2E3FS0089A902/listing.html)
 

Place of Performance

Address: Building 788 Holloman AFB NM, Holloman, New Mexico, 88330, United States

Zip Code: 88330
 

Record

SN02235043-W 20100812/100810235501-48d7aa3b6c6e99239d3b2df805114472 (fbodaily.com)
 

Source

FedBizOpps Link to This Notice
(may not be valid after Archive Date)

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