SOLICITATION NOTICE
70 -- Sole Source for NHD
- Notice Date
- 8/6/2010
- Notice Type
- Combined Synopsis/Solicitation
- NAICS
- 511210
— Software Publishers
- Contracting Office
- Department of the Navy, Naval Air Systems Command, Naval Air Warfare Center Aircraft Division Pax River, Building 441, 21983 Bundy Road Unit 7, Patuxent River, Maryland, 20670, United States
- ZIP Code
- 20670
- Solicitation Number
- N00421-10-T-0352
- Archive Date
- 8/24/2010
- Point of Contact
- Donna M Owens, Phone: 3017573066
- E-Mail Address
-
donna.owens@navy.mil
(donna.owens@navy.mil)
- Small Business Set-Aside
- N/A
- Description
- The purpose of this procurement is to obtain APROPOS/SYNTELLECT services so the Help Desk has: 1. The ability to allow help desk agents to receive inbound email interactions and to create and send email replies in response to customer requests of any type through the system automated call distribution phone system. 2. The ability to have a web interaction component which offers an advanced technology solution for live chat interaction, including web collaboration capabilities and telephone callbacks based on requests received through the web site with the Apropos/ Syntellect automated call distribution system.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/spg/DON/NAVAIR/N00421/N00421-10-T-0352/listing.html)
- Place of Performance
- Address: 47762 Ranch Road, Building 1490, Pax River, Maryland, 20670, United States
- Zip Code: 20670
- Zip Code: 20670
- Record
- SN02232790-W 20100808/100807000128-426766518eabd8f1683c046734ff084a (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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