SOLICITATION NOTICE
D -- Microsoft Premier Services
- Notice Date
- 9/11/2009
- Notice Type
- Justification and Approval (J&A)
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- General Services Administration, Federal Acquisition Service (FAS), Acquisition Operations Division (1QZA), 10 Causeway Street, Room 1085, Boston, Massachusetts, 02222, United States
- ZIP Code
- 02222
- Solicitation Number
- R1BK25090118
- Point of Contact
- Anthony W. Pellegrino, Phone: 617-565-5750
- E-Mail Address
-
anthony.pellegrino@gsa.gov
(anthony.pellegrino@gsa.gov)
- Small Business Set-Aside
- N/A
- Award Number
- R1BK25090118
- Award Date
- 9/30/2009
- Description
- JUSTIFICATION FOR OTHER THAN FULL AND OPEN COMPETITION (1) The General Services Administration, under interagency agreement with the Department of Housing and Urban Development, Office of the Inspector General (HUDOIG), intends to solicit and award a contract to Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, for "Microsoft Premier Support Service." (2) Nature and/or description of the action being approved: Other than Full and Open Competition. (3) A description of the supplies or services required to meet the agency's needs: Up to 400 Support Account Management (SAM) hours; up to 775 Support Assistance (SA) hours; and up to 100 US National Problem Resolution Support hours with a total estimated value of $226,225.00. (4) An identification of the statutory authority permitting other than full and open competition: The services required by the HUDOIG are available from only one responsible source and no other type of supplies or services will satisfy agency requirements (FAR 6.302-1); (5) A demonstration that the proposed contractor's unique qualifications or the nature of the acquisition requires use of the authority cited: Microsoft Premier support services as an integrated offering performed only by Microsoft Corporation or its affiliates (including full time employees and contingent staff under Microsoft's direction), even in those circumstances where it is sold through a reseller. Direct and unique access to the various Microsoft product teams, software developers and source code for current and future products enabling (a) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions; (b) quick and comprehensive resolution of product support, trouble-shooting and hot-fix type issues; and (c) immediate and focused technology feedback link between our customers and the product development teams to help shape the direction, features and functionality of future products; Specialized training of Microsoft personnel from Microsoft product development teams on how enterprise customers can best plan for, deploy, manage and maximize productivity of existing and future Microsoft products; Support Account Management from an assigned Microsoft Technical Account Manager (TAM), which helps to build and maintain relationships with your management and service delivery staff and helps you arrange each element of the Premier Support to meet your business requirements, including escalation management to other resources within Microsoft to expedite problem resolution; Premier Specialized Workshops which help you prevent problems, increase system availability and assist with creating products and solutions based on Microsoft technologies, including instructor led training sessions that emphasize Microsoft technologies at your facility or on location at Microsoft and deep technical development presentations with hands-on labs to facilitate your implementation of Microsoft technologies; Premier Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products. Problem Resolution Support is available 24 hours a day, 7 days a week and request for support may be submitted via telephone or electronically through the Premier online website; Premier Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Service as well as requests for consultative assistance for design, development and deployment issues; including infrastructure support, supportability reviews, application development and access to lab facility to assist with product development, testing and migration activities; and Information Services provide your staff with the latest knowledge on Microsoft technologies to enhance your in-house support capabilities. a. Premier online website. The Premier online website provides access to the following information resources at no additional charge: • Regularly updated product news flashes documenting key support and operational information about Microsoft products. • Critical problem alerts notifying you of potentially high-impact problems. • Web response tool for submitting and checking the status of support incidents. • Microsoft Knowledge Base of technical articles and troubleshooting tools and guides. (6) A description of efforts made to ensure that offers are solicited from as many potential sources as is practicable: This Notice is publicized to ensure offers are solicited from as many potential sources as practicable. (7) A determination by the contracting officer that the anticipated cost to the Government will be fair and reasonable: As stated above, Microsoft is the only source for the unique services required although resellers may offer the same service. A reseller cannot sell for less than Microsoft Corporation without incurring a loss. The government does not customarily buy from contractors who will realize a loss from a sale to the government. (8) A description of the market research conducted (see Part 10) and the results or a statement of the reason market research was not conducted: Market research into other offerings was completed. There are no products comparable to the Microsoft Services required, to be sure, Microsoft processes are under the exclusive control of Microsoft pursuant to US Patent and Trademark laws. Resellers may sell Premier Support Services but the contract is performed by Microsoft and not the reseller. (9) Any other facts supporting the use of other than full and open competition, such as: None. (10) A listing of the sources, if any, that expressed, in writing, an interest in the acquisition: None. (11) A statement of the actions, if any, the agency may take to remove or overcome any barriers to competition before any subsequent acquisition for the supplies or services required: None. This justification is accurate and complete to the best of the contracting officer's knowledge and belief.
- Web Link
-
FBO.gov Permalink
(https://www.fbo.gov/notices/85616c70f374a383cb4990e649e00245)
- Place of Performance
- Address: HUDOIG, 1250 Maryland Avenue, SW, Washington, District of Columbia, 20024, United States
- Zip Code: 20024
- Zip Code: 20024
- Record
- SN01951848-W 20090913/090912002455-85616c70f374a383cb4990e649e00245 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |