SOLICITATION NOTICE
R -- BENEFEDS Portal - Enrollment and Premium Administration System - Draft BENEFEDS RFP
- Notice Date
- 4/17/2009
- Notice Type
- Presolicitation
- NAICS
- 524292
— Third Party Administration of Insurance and Pension Funds
- Contracting Office
- Office of Personnel Management, Center for Contracting, Facilities & Administrative Services, Contracting Group, 1900 E Street, N.W., Room 1342, Washington, District of Columbia, 20415-7710
- ZIP Code
- 20415-7710
- Solicitation Number
- OPM04909-RFI-0001_DraftRFP
- Archive Date
- 5/23/2009
- Point of Contact
- Jenell P. Washington,, Phone: 2026064056, Gaurav R. Desai,, Phone: 2026061274
- E-Mail Address
-
jenell.washington@opm.gov, Gaurav.Desai@opm.gov
- Small Business Set-Aside
- N/A
- Description
- Draft BENEFEDS RFP Notice to Potential Offerors: This is a DRAFT Solicitation. The United States Office of Personnel Management (OPM, The Government, or We) offers this draft request for proposals (RFP) to potential offerors. We invite interested offerors to review and evaluate this document and provide meaningful responses to the concerns and questions listed below as well as provide your own questions and concerns. We wish to purchase the services described in the draft solicitation under terms and conditions similar to those that typically apply to similar services in the private sector. However, we have unique constraints and circumstances and we must ensure that the services we purchase meet these unique circumstances. OPM anticipates releasing the final RFP in June 2009. Upon release offerors will have 30 days to respond. We expect to make the final award in September 2009. Questions for Potential Offerors OPM is specifically requesting responses to the following questions. Please limit your response to 25 pages or less. 1.Please provide OPM with any requirement, constraints, or conditions that you view as potentially problematic or have the potential to disproportionately increase the price of the services that OPM is requesting in this RFP. 2.In the final solicitation, OPM will restrict the number of pages allowed for technical proposal submissions. Please review Section E-- Instructions to Offerors, and comment on whether the number of pages allotted are sufficient for a complete response to the solicitation. 3.Please review the contract clauses and provide OPM with any potential issues that may arise due to a specific clause. 4.Please provide your analysis on the feasibility of being able respond to the CLINS and optional CLINS with a proposed solution and costs. 5.With respect to pricing, we wish to allow vendors flexibility in defining the structure of their offers while preserving comparability among offers. Please review the pricing instructions in the draft solicitation (Section B), and comment on whether our form and structure provides you sufficient flexibility to define the elements of a solution in a meaningful way that will be manageable over the life of the contract. 6.In your analysis of the optional CLINS, please address the following: a.Do you agree with the proposed order or implementation? What about the tentative timeline? Why or why not? b.For FEHB, what advice or suggestions do you have on phasing implementation? By function (i.e., enrollment)? By agency or payroll provider? This may help us determine the appropriate CLIN structure. c.For decision support tools, i.Should OPM seek a custom developed tool or a Commercial Off the Shelf (COTS) product? ii.Should OPM permit an offeror to submit a proposal for decision support tools only? iii.Should OPM contract separately for decision support tools? iv.What is the appropriate basis to assess fees for decision support tools – number of eligible lives, number of covered lives, number of enrollees, or some other factor? 7.In the future, OPM may consider implementing a Spanish language version of the BENEFEDS Portal. Please review the requirements and provide your analysis on specific requirements OPM should consider in relation to a Spanish language site. Please also provide any specific technology or processes OPM would need to have in place in order to serve Spanish language customers via the Portal. 8.To keep pace with our growing customer base, and continue to provide cost savings to our customers, do you think BENEFEDS should consider collecting fees for paper based enrollments and/or telephonic enrollments? If yes, how would you implement / attach fees to paper and telephonic enrollments? If no, how would you keep cost down, and still provide paper and telephonic enrollment support without disproportionately effecting costs over time? 9.With regard to Acceptable Quality Levels (AQLs), would you provide a separate Quality Assurance Surveillance Plan (QASP) for each program or could the same factors be used for all programs? 10.With regard to Customer Service and Call Center support, how could you support OPM’s desire for increased hours of operation and quality without increasing costs? What ideas or recommendations do you have for providing service to our many employees and annuitants living and/or working overseas? 11.Do you have any recommendations or advise on data management and archiving? How many years of information should be available to enrollees online? Should the length of time vary by program? 12.Please provide OPM with any potential issues that may arise with providing a firm fixed price for the base year plus nine option years. 13.Please provide OPM with your thoughts on transition/implementation. Should all services transition at the same time? Can services be transitioned piecemeal on an as-ready basis? 14. Please provide OPM with your thoughts regarding whether or not this requirement should be exempt from the Service Contract Act of 1965? Note: We are not requesting proposals at this time. We are requesting your responses to the concerns/questions described above. While it is not necessary that potential offerors provide responses to all of these questions, and offerors may still respond to the RFP even if they do not pose questions via the draft solicitation, OPM is interested in industry comments on this draft solicitation and encourages interested offerors to submit comments and questions. OPM will consider these comments and questions when finalizing the solicitation. However, OPM will not disclose any questions and comments that are submitted, except as required by FAR 15.201 (f). In the final solicitation, offerors will be evaluated using the following criteria listed in descending order of importance: 1.Technical Approach 2.Experience and Expertise of Staff 3.Past Performance 4.Quality Control Approach 5.Management Approach Depending on the number of proposals received, OPM may use an initial proposal evaluation in order to determine the competitive range. Included in the Instruction to Offerors is the Technical Capabilities Summary Requirements. You will be required to submit a technical capabilities summary as part of your cover letter and submit with your proposal. Please send your comments and questions on this draft solicitation via email no later than 4:00 PM Eastern Standard Time on May 8, 2009 to all the people listed below: Dana Taylor Contracting Officerdana.taylor@opm.gov Jenell WashingtonContract Specialistjenell.washington@opm.gov Gaurav DesaiContract Specialistgaurav.desai@opm.gov
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=c1c442da37b3d070adc32a27443dfdbc&tab=core&_cview=1)
- Place of Performance
- Address: Office of Personnel Management, 1900 E Street, NW, Room 1342, Washington, District of Columbia, United States
- Record
- SN01796523-W 20090419/090417221406-c1c442da37b3d070adc32a27443dfdbc (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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