SPECIAL NOTICE
D -- Kiosks
- Notice Date
- 3/25/2009
- Notice Type
- Special Notice
- NAICS
- 541511
— Custom Computer Programming Services
- Contracting Office
- Department of the Air Force, Air Combat Command, 99 CONS, 5865 Swaab Blvd, Nellis AFB, Nevada, 89191-7063, United States
- ZIP Code
- 89191-7063
- Solicitation Number
- F3G3EA9035A001SS
- Archive Date
- 4/23/2009
- Point of Contact
- Stephen M. Colton, Phone: 7026523365
- E-Mail Address
-
Stephen.Colton@nellis.af.mil
- Small Business Set-Aside
- N/A
- Description
- The purpose of this notice is for informational purposes only. This is a supplemental notice to Special Notice F3G3EA9035A001. The following is the fULL J&A associated with the previous referenced Special Notice. MEMORANDUM FOR 99 CONS FROM: 99 CPTS/FMF SUBJECT: Single Source to Purchase Maintenance for Finance Kiosks 1. JUSTIFICATION FOR OTHER THAN FULL AND OPEN COMPETITION: The justification in the below report was provided by the Department of the Air Force Air Force Accounting & Finance Office (AFAFO): 2. REQUIRING AGENCY: Department of the Air Force Air Force Finance & Accounting Office 6760 East Irvington Place Denver, CO 80279 3. NATURE AND/OR DESCRIPTION OF ACTION BEING PROCESSED: A procurement action to DynaTouch is essential to provide military personnel and their families with vital pay and personnel information via public access kiosk technology. The Department of the Air Force, AFAFO requires the standardization of existing TIPS Air Force OneStop customer service kiosks. The TIPS Air Force OneStop is an existing, proven, commercial off-the-shelf (COTS) turnkey kiosk solution that includes software and content modules developed by DynaTouch. It is the only customer service kiosk that has received a Certificate of Networthiness (CoN) from the Air Force CIO. Over 80% of all Department of Defense customer service kiosks currently in operation around the world have been developed by DynaTouch and are compatible with the OneStop platform. Hundreds of DynaTouch kiosks have already been deployed to provide military personnel with convenient, user-friendly access to vital information and web-based services. The standardization and continued deployment of the Air Force OneStop kiosk will provide a quantum leap forward for morale and mission readiness as military and civilian personnel will be able to readily access vital information in convenient, high-traffic on-base locations, resulting in an increase to overall force productivity. Typically, personnel without Internet access at home or at work have not had access to essential information unless they could physically visit an on-base customer service office. As a result of past hiring freezes and reductions in staff, the availability of on-base customer service personnel has diminished, resulting in reduced levels of service and, in some cases, reduced hours of operation. 4. DESCRIPTION OF SERVICES REQUIRED TO MEET THE AGENCY'S NEEDS: The Air Forces's requirement is to expand and standardize the self-service delivery of information via kiosk technology for military personnel who do not have Internet access readily available or who are traveling either TDY or PCS. The Air Force is implementing a decision to leverage the investments already made in DynaTouch kiosks and to maximize the usefulness of existing and future customer service kiosks by deploying a standardized product - the Air Force OneStop. The TIPS Air Force OneStop kiosk is an existing commercial off-the-shelf (COTS) product with a branded identity that provides user-friendly access to DoD forms, online services, and thousands of Air Force and DoD web pages. DynaTouch is the only company known that has already developed, installed and now supports hundreds customer service kiosks at DoD installations worldwide. These existing kiosks represent a critical component to the successful implementation of comprehensive, self-service information network accessible worldwide and consistent with the fielding schedule necessary to maintain a positive atmosphere for morale among military members. It would be impossible to duplicate the capabilities of the existing OneStop kiosk without a negative mission impact attributable to duplicating the existing design, testing, programming and data collection effort. It would also be impossible to duplicate or transfer the database, content module and software that DynaTouch has developed and currently owns within existing resource constraints. The expansion of the existing kiosk network, developed, installed and supported by DynaTouch, is the most effective means of satisfying this requirement. This requirement is to expand the existing TIPS Air Force OneStop kiosk network throughout the Air Force, as funds become available. 5. STATUTORY AUTHORITY PERMITTING OTHER THAN FULL AND OPEN COMPETITION: IAW FAR 6.302-1, 10 USC 2304(c)(1): Only one responsible source and no other supplies or services will satisfy agency requirements. 6. DEMONSTRATION THAT THE CONTRACTOR'S UNIQUE QUALIFICATIONS OR NATURE OF THE ACQUISITION REQUIRES THE USE OF ONLY ONE RESPONSIBLE SOURCE AUTHORITY: The DynaTouch "TIPS Air Force OneStop" kiosk is an essential component critical to enable worldwide, self-service delivery of vital information to military personnel, civilian personnel and their families. DynaTouch is the only contractor that has developed a turnkey kiosk solution with a DoD-wide database of customer-focused, self-service information. DynaTouch developed and owns the software that manages the database, which consists of the master set of Department of Defense and Air Force display content for the OneStop kiosk. DynaTouch developed the database as a result of an extensive effort compiling data from individual contracts for single Air Force, Army, Navy and Marine Corps installations, not by any DoD or Air Force-wide program or mandate; therefore, DynaTouch developed, owns and maintains the database. The database provides access to extensive kiosk display content that is appropriate for and readily available to utilize in support of the task completion. The database includes thousands of "kiosk-friendly" links to Air Force and DoD web-based content, on the following topics: military pay, civilian pay, travel pay, personnel matters (officer / enlisted / civilian / retirees), forms and applications, online services, FAQs, what's new, health and wellness, family support, housing and lodging, personal property/household goods, relocation assistance, local services, and much more. DynaTouch is the only company known that has developed an integrated approach to providing self-service information to military pay and personnel customers. Many enhancements and improvements have been incorporated into the DynaTouch kiosk systems over the last fifteen years as a result of the company gaining vast knowledge about the needs of their Department of Defense customers. It would be impossible to duplicate the Air Force OneStop kiosk solution without years of design, testing, programming and data collection effort. As a result of past hiring freezes and reductions in staff, the needs of AFAFO to maintain high and consistent levels of customer service are immediate. Successful completion of task requirements is predicated on utilization of the DynaTouch kiosk. 6. DESCRIPTION OF EFFORTS MADE TO ENSURE THAT OFFERS ARE SOLICITED FROM AS MANY POTENTIAL SOURCES AS DEEMED PRACTICABLE: Offers were not solicited from any other source due to the unique nature of the requirement described above. The future functionality of the kiosk network is dependent upon the existing DynaTouch database, content module and software platform. The DynaTouch database, content module and software platform are required to effectively leverage investments already made, which allow for expediting the delivery of necessary information and services to accommodate mission readiness requirements. 7. DETERMINATION BY THE CONTRACTING OFFICER THAT THE ANTICIPATED COST TO THE GOVERNMENT WILL BE FAIR AND REASONABLE: The anticipated cost to the Government is expected to be fair and reasonable based on pricing available under the Federal Supply Schedule and pricing available under the Air Force Non-Appropriated Fund Purchasing Office, both of which were negotiated and awarded based on fair and reasonable pricing. 8. DESCRIPTION OF THE MARKET SURVEY CONDUCTED AND THE RESULTS, OR A STATEMENT OF THE REASONS A MARKET SURVEY WAS NOT CONDUCTED: A formal market survey was not completed due to the very specific nature of the requirement and the required implementation schedule. 9. ANY OTHER FACTS SUPPORTING THE USE OF OTHER THAN FULL AND OPEN COMPETITION: None. 10. A LISTING OF SOURCES, IF ANY, THAT EXPRESSED IN WRITING AN INTEREST IN THE ACQUISITION: None. 11. A STATEMENT OF THE ACTIONS, IF ANY, THE AGENCY MAY TAKE TO REMOVE OR OVERCOME ANY BARRIERS TO COMPETITION BEFORE MAKING ANY SUBSEQUENT ACQUISITION FOR THE SUPPLIES OR SERVICES REQUIRED: The AFAFO programs and initiatives will review the feasibility of utilizing alternate sources without detriment to the delivery of essential information to military and civilian personnel for future requirements. 12. TECHNICAL/REQUIREMENTS PERSONNEL CERTIFICATION: I certify that the data supporting the recommended use of other than full and open competition was accurate and complete at the time of assessment to the best of my knowledge. //////Signed////// Stuart D. Fillmore STUART D. FILLMORE, 1Lt, USAF Flight Commander, Financial Services
- Web Link
-
FedBizOpps Complete View
(https://www.fbo.gov/?s=opportunity&mode=form&id=4f07c4e2953e562fa48a2234a71a9cde&tab=core&_cview=1)
- Place of Performance
- Address: Nellis AFB, Las Vegas, Nevada, 89191, United States
- Zip Code: 89191
- Zip Code: 89191
- Record
- SN01777389-W 20090327/090325215914-4f07c4e2953e562fa48a2234a71a9cde (fbodaily.com)
- Source
-
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