SOURCES SOUGHT
D -- Operate and Sustain Army's DTMS system.
- Notice Date
- 5/12/2008
- Notice Type
- Sources Sought
- NAICS
- 541513
— Computer Facilities Management Services
- Contracting Office
- Department of the Army, Army Contracting Agency, North Region, ACA, Fort Leavenworth, ACA, NRCC, Fort Leavenworth, 600 Thomas Avenue, Unit 3, Fort Leavenworth, KS 66027-1417
- ZIP Code
- 66027-1417
- Solicitation Number
- W91QF4-08-R-0008
- Response Due
- 5/19/2008
- Point of Contact
- David Westall, 913-684-1635
- Small Business Set-Aside
- N/A
- Description
- This is not a Presolicitation or Solicitation announcement. This is a sources sought notice only. The purpose of this sources sought notice is to gain market knowledge of potential small business sources and their size classifications; HUBZone, 8(a), Small Disadvantage Business, Woman Owned Business, Veteran Owned Business, Service Disabled Veteran Owned Business relative to NAICS Code 541513, Computer Facilities Management Services, with a small business size standard not to exceed $23,000,000.00 gross annual receipts. Responses to this sources sought synopsis will be used by the Government to make appropriate determinations about potential sources only. No solicitation is currently available at this time. After review of the responses to this sources sought announcement a synopsis and/or solicitation announcement may be published at a later time. Responses to this notice shall include company name, address, point of contact, size of business pursuant to North American Industrial Classification Code (NAICS) and must respond to the following questions: 1) Is your business a small business under NAICS code 541513? 2) Does your firm qualify as a small disadvantaged business? 3) If disadvantaged specify if your firm is certified under Section 8(a) of the Small Business Act? 4) Are you a certified HUBZone firm? 5) Are you a woman-owned or operated business? 6) Are you a certified Service-Disabled Veteran Owned or Veteran Owned business? 7) Is your business a large business? Please provide a capability statement addressing your organizations ability to perform as a prime contractor the work described in the draft PWS below, please note that the bulk of the work will require performance at the governments facility at Ft. Leavenworth KS. Contractor personnel may be required to have a Department of Defense Secret security clearance to perform the required work. Please provide only general capabilities relative to the work in the PWS as this is not a solicitation and no responses will be considered as proposals to perform the work. This is market research information only. This Sources Sought Notice does not pertain to Competitive Outsourcing under A-76. This is not request for proposal and in no way obligates the Government to award any contract. Please provide responses to this notice to: david.westall@conus.army.mil Telephone responses will not be accepted. Please provide responses in writing no later than 16 May 2008. Responses to this sources sought announcement will not be considered as a response to any solicitation, a request to be added to a prospective offerors list, or to receive a copy of any solicitation. No solicitation is currently available at this time. Draft Performance Work Statement Digital Training Management System Sustainment 1.0 Scope. The scope of this effort is to sustain DTMS. The deliverables required to sustain DTMS include: DTMS related Digital Information Technology Systems Capability Assessment Program (DIACAP), net-worthiness certifications, configuration management, database (dB) maintenance, help desk operations, and enhancements to respond to unit requirements. The DTMS maintenance deliverables include: sustainment of DTMS and help desk operating metrics. Primary support of DTMS sustainment will be executed from Ft Leavenworth, Kansas. The primary DTMS server will be located at Ft Leavenworth Kansas. The alternate DTMS server will be located at Ft Hood. 2.0 Background. In his 25 JAN 05 Memo the Army G-3 directed the Army-wide fielding of the Digital Training Management System (DTMS) during FY 05-06. DTMS is a total Army system that is used by all Army, Army Reserve and Army National Guard units. DTMS is in the sustainment phase of it acquisition cycle. 3.0 Specific Tasks: The execution of the following tasks are required to sustain DTMS operations and functionality. 3.1 Task 1 DTMS Sustainment Support: The Contractor shall: 3.1.1 Provide the technical and functional program management required to sustain DTMS. 3.1.2 Maintain the DIACAP and net-worthiness certificates for all DTMS hardware and software servers IAW Department of Defense INSTRUCTION NUMBER 8510.01 November 28, 2007 ASD(NII)/DoD CIO SUBJECT: DoD Information Assurance Certification and Accreditation Process (DIACAP). MAS no break in DTMS Authority To Operate (ATO), 100% compliance with applicable regulations. 3.1.3 Manage existing DTMS security processes and procedures to ensure compliance with Army OPSEC/COMSEC and security standards. Performance of this task requires Information Assurance Technical Level II certification. The certification requirements are outlined in DoDD 8570.1-M. MAS maintain DTMS system IAW DoDD 8570.01 - 8570.01- Guidance and procedures for the training, certification, and management of the DoD workforce conducting Information Assurance functions, 100%. 3.1.4 Maintain the DTMS hardware and software to provide continuous operability with no more than 1% System down time. FT Leavenworth DOIM network downtime will not count against the MAS standard of 1% downtime. Contractor will inform government when DOIM network downtime or slowdowns adversely impacts on DTMS system access. Contractor must notify IMO or representative with 2.0 hours of hardware or software failures. Contractor has 4.0 hours to return to full capability once Government returns affected system or provides alternative solution. Even though we are issuing the equipment, it remains Government property and we hold the warranties. 3.1.5 Provide comprehensive DTMS systems administration in accordance with current DOD and Army Information Systems regulations and policies. IAW AR25-1 and AR25-2 Army Regulations for Information Assurance 3.1.6 Sustain the DTMS centralized individual and collective training database. Sustain the interface between the DTMS and Automated System Approach to Training (ASAT) database to ensure the unit training products DTMS delivers are current and relevant. Task changes to the Consolidated Data Base of Record will be posted in DTMS no later than 3 working days after received from the Government (CTD Training Support Division). MAS is maintenance of database and so that the dbase is operational 99% of the time and the data cells are populated and updated with 99% accuracy no later than 3 working days after receiving the updated data. 3.1.7 Back up DTMS servers daily to ensure units do not lose data from systems failure or cyber-attack. MAS is 100% daily server backup. 3.1.8 Conduct and document system testing. Include procedures and test data required by DIACAP and any other accreditation required to maintain the DTMS system. MAS weekly correct all vulnerabilities identified by the DOIMs scan by the suspense established by the FT Leavenworth and FT Hood Installation Information Assurance Managers (IAM). Currently the DOIMs primarily uses Retina scan. Maintain DTMS System IAW Information Assurance Vulnerability Alerts (IAVA) and implement the required security changes by the IAVA suspense date. MAS install updates required by IAVA and those generated by administrative scans including RETINA. MAS is 100% vulnerabilities corrected. 3.1.9 Use Government provided data files to maintain specific hierarchies and training facilities in the DTMS database. MAS load new UIC Hierarchies within 5 working days (input new units, approximately once weekly MAS to 99% accuracy). Update existing UIC Hierarchies within 2 working days (input is Help Desk requests daily, MAS 99% accuracy). 3.2 Task 2 - DTMS Help Desk Support. The Contractor Shall: 3.2.1 Provide a DTMS Help Desk to respond to and resolve customer requests for assistance in the operation of the DTMS. The Help Desk shall be available to DTMS users Monday Friday 0500-2000 CT. The Help Desk will not be required on national holidays. MAS 100% availability during specified hours. 3.2.2 The Help Desk will sustain a system to capture and record analysis of system effectiveness and user requests, solutions, and unresolved problems. Problems not resolved within one working day shall be reported to the government COR to assist in resolution. 3.2.3 The Help Desk shall have the capacity to assist up to 50 customers per day, using telephone or email. Customer assistance wait time will be no more than 10 minutes; the average customer assistance wait time will be less than 3 minutes over a three-month period. 3.2.4 Solve system problems identified by DTMS Users, the Help Desk, or the DTMS Trainers. MAS fix priority 1 problems within 10 days. Priority 1 critical severity, issues that prevent further progress until resolved. In testing, the entire application component or function will not work. There is no bypass available, and testing cannot continue. MAS fix priority 2 problems within 20 days. Priority 2 high severity, issues that occur in a major function that are grossly wrong. Priority 3 medium severity, issues that occur in a function but progress can continue. In testing, the function tested will not perform as expected but testing can continue. Priority 4 low severity, issues are cosmetic, such as errors in format. An Issue in the work product, which, if not fixed, would not cause a malfunction, would not prevent the attainment of a required result, and would not result in a help desk ticket being raised. 3.3 Task 3 - DTMS Documentation Support. The Contractor Shall: 3.3.1 Maintain a Frequently Asked Questions list, based on the Help Desk and trainers lessons learned, on the DTMS Knowledge Base. MAS update weekly. 3.3.2 In accordance with TRADOC Regulation 350-70 and TRADOC Pamphlet 350-70-1, review and update, on a monthly basis, the New Equipment Training ( NET)Program of Instruction (POI) and instructional materials for DTMS initial, sustainment and distance training. Contractor shall submit the draft POI incorporating recent changes to the Government for review. The contractor shall deliver the final POI no later than five business days after receiving the governments comments on the draft. 3.3.3 Sustain and maintain the DTMS Knowledge Base Train the Trainer NET and electronic copy of NET POI and training products for use by Army, ARNG, USAR to include NGB organizations at Camp Dodge IA, Camp Joseph T. Robinson AR, the Army Reserve Readiness Training Center at Fort McCoy WI and ARNG PORTAC Regions. MAS post updates and changes no later than five business days after the final changes have been delivered and accepted by the government. 3.3.4 The contractor shall develop, review, or update all DTMS documentation effected by changes to DTMS functions and operations or other system interfaces, including information flow requirements, training manuals, and business process. MAS update within 30 days of the systems changes. 3.4 Task 4 - DTMS Reports: 3.4.1 Summarize task accomplishments; 3.4.2 Forecast activities for next reporting period; 3.4.3 Summarize Travel costs including funds expended and remaining balances. 3.4.4 Addresses quality assurance, configuration management, and security management issues with recommendations for resolution; and 3.4.5 Addresses fielding, sustainment, and development issues with recommendations for resolution. 3.4.6 Conduct weekly reviews of customer help desk support with the Government Program/Project Manager or his designated representative to include at a minimum: the number of help desk support calls, number and nature of issues resolved and unresolved issues; average call time; and average wait time. 5.0 Delivery Schedule. All deliverables listed shall be submitted to the government upon completion IAW the delivery schedule at Paragraph 5.1. Unless specifically stated otherwise, the deliverables shall be turned over to the Government in an agreed upon electronic format, accompanied by printed copies for standard distribution. Upon receipt of interim or draft deliverables, the Government will have ten-working days to review and accept the deliverable. If any deliverable is unacceptable, the Government will notify the contractor who will have five-working days to make corrections and re-submit the deliverable for approval. 5.1 Summary of Deliverables. The contractor shall submit the following deliverables to CTD: 5.1.1 Meeting Reports. The contractor shall provide a report detailing the dates, purpose, and significant information gained from attendance at meetings or other events. This report shall be submitted within three (3) working days following the meeting and shall include, as a minimum, the date and purpose of the meeting, names and phone numbers of the attendees (when available), and highlights of the discussions as they relate to the mission. The format for this report shall be as agreed by CTD and the contractor. 5.1.2 Daily DTMS Status Report. The Contractor will provide (by 1200 CT) a Daily DTMS Status Report (for previous day) to the Government COR and PM, that includes the number of customers using the DTMS webpage, DTMS webpage downtime, Help Desk down time and any issues identified during the previous day that require resolution. 5.1.3 Weekly DTMS Status Report. The Contractor will provide a Weekly DTMS Status Report (by 1200 TUES for the week ending on SAT) to the Government COR and PM. The report will include a the total number of customers using the DTMS webpage, DTMS webpage downtime, Help Desk down time, average Help Desk response time, and any unresolved problems. 5.1.4 Government Furnished Equipment (GFE) Report: The contractor shall deliver an inventory of all GFP semi-annually (during 2 and 4th QTR) to the COR. MAS 100% Inventory and Sub-HR. DeliverableTask NumberDate/FrequencyStandard Maintain DIACAP & Net-worthiness certificates3.1.2RecurringMAS No Break in Authority to Operate Maintain DTMS System Operation3.1.4RecurringMAS 99% Operability Rate Sustain DTMS Task database3.1.6Receive dB updates from TSD Approximately weeklyMAS Post changes within 3 working days & 99% accuracy Back-up DTMS Servers3.1.7 DailyMAS no data loss from systems failure or cyber-attack Conduct and Document System Testing required by DIACAP and IAVA3.1.8WeeklyMAS Correct all vulnerabilities identified by Retina scan and install all IAVA by suspense Maintain UIC Hierarchies 3.1.9WeeklyMAS load new UIC Hierarchies within 5 working days Provide DTMS Help Desk3.2.1DailyRespond & resolve customer requests Capture Help Desk System Effectiveness3.2.2DailyReport customer problems not solved within 24 hours Assist Customers by Phone and email3.2.3DailyMAS capacity for 50 customers per day Solve Systems Problems ID-ed by Help Desk 3.2.4WeeklyMAS fix priority 1 within 10 days Maintain Frequently Asked Questions 3.3.1Weekly MAS Keep Updated Weekly Update Master Trainer POI3.3.2MonthlyDeliver final POI within 5 days after Govt Comments on draft Post Master Trainer POI on KB3.3.3MonthlyMAS Post POI on KB within 5 days after Govt approval Update DTMS Documentation3.3.4MonthlyMAS within 30 Days of systems changes Meeting Reports5.1.1Approximately twice monthlyMAS Report within 3 working days Daily Status Report 5.1.21200 Daily for previous day missionMAS Report Downtime, Customer Log-ons, Help Desk issues Weekly Status Report5.1.3Weekly 1200 TUES for prior weekMAS Total Log-Ins, DTMS downtime, Help Desk downtime, Help Desk response time, unresolved problems. GFE Report5.1.4Semi-Annually 2-4 QTRMAS 100% Inventory and Sub-HR 6.0 Security 6.1 Personnel working this contract shall be required to have a SECRET security clearance for any and all work requiring access to a SIPRNET version of DTMS and providing Help Desk support on the classified network. 6.2 SIPRNET Access. The Government shall provide the contractor access to the Secure Internet Protocol Routing Network (SIPRNET). Contractor personnel may be communicating with and passing data between other Government agencies via the SIPRNET. CTD shall arrange for a SIPRNET account for contractor personnel that are essential for SIPRNET maintenance. 7.0 Administrative Instructions 7.1 Identification of Contractor Employees. 7.1.1 Answering Telephones. Contractor personnel shall identify themselves as contractor employees when answering Government telephones. 7.1.2 Use of Identification (ID) Badges. The contractor shall provide each employee an ID badge on contract start date or on employment start date. The ID badge shall be made of nonmetallic material to prevent electrical shock. The badge shall be easily readable and include the employee's name, contractor's name, functional area of assignment, and color photograph. The ID badge shall be approved by the Contracting Officer or his or her designee before contract start date. 7.1.3 Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract to include attending Government meetings and conferences outside Fort Leavenworth, KS. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement. 7.2 Utilizing Electronic Mail: 7.2.1 When contractor personnel send e-mail messages to Government personnel while performing on this contract, the contractor's e-mail address shall include the company name together with the person's name. 7.2.2 When it is necessary for contractor personnel to have a user address on a Government computer, the Government shall ensure that person's e-mail address includes the name of their company. 8.0 Packaging, Packing, and Shipping Instructions All data and correspondence submitted to the Contracting Officer or the Contracting Officers Representative (COR) shall reference the Contract Number and the name of the Contract Specialist and/or COR as appropriate. The Contracting Officer shall receive a copy of the cover sheet for all correspondence to the COR. 9.0 Standards and References The following DoD regulations/standards and procedures may be relevant to this Delivery Order: IEEE/EIA 12207.0 Standard for Information Technology-Software Life Cycle Processes IEEE/EIA 12207.1 Standard for Information Technology-software life cycle processes-Life cycle data. IEEEA/EIA 12207.2 GUIDE FOR INFORMATION TECHNOLOGY - SOFTWARE LIFE CYCLE PROCESSES IMPLEMENTATIONS CONSIDERATIONS DFARS 252.227-7014 Rights In Noncommercial Computer Software and Noncommercial Software Documentation (JUN 1995) DoD 8510.01 November 28, 2007 ASD(NII)/DoD CIO SUBJECT: DoD Information Assurance Certification and Accreditation Process (DIACAP) DoD 8500.1 - 8550.2 Defense in Depth DoD 8570.01 - 8570.01- Information Assurance FIPS 38 Guidelines for Documentation of Computer Programs and Automatic Data Systems AR 25-1, 30 JUN 04, Army Knowledge Management and Information Technology Management AR 25-2, 14 NOV 03, Information Assurance AR 380-5, 25 Feb 88, Department of the Army Information Security Program
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- Place of Performance
- Address: ACA, NRCC, Fort Leavenworth 600 Thomas Avenue, Unit 3 Fort Leavenworth KS
- Zip Code: 66027-1417
- Zip Code: 66027-1417
- Record
- SN01571477-W 20080514/080512220457-91db1b8470f2de46dd8a3a305a274c22 (fbodaily.com)
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