MODIFICATION
R -- Reimbursable health insurance less than $250
- Notice Date
- 2/7/2008
- Notice Type
- Modification
- NAICS
- 524291
— Claims Adjusting
- Contracting Office
- Department of Veterans Affairs;ASC - VISN 9;3400 Lebanon Pike;Murfreesboro TN 37129
- ZIP Code
- 37129
- Solicitation Number
- VA-249-08-RQ-0099
- Response Due
- 2/21/2008
- Archive Date
- 3/6/2008
- Point of Contact
- Gregory A Lemons Contracting Officer 615-867-6095
- E-Mail Address
-
Email your questions to Contracting Officer
(Gregory.Lemons@va.gov)
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- AMENDMENT 2 SOLICITATION VA249-08-RQ-0099 Summary of amendment: to provide general information and clarifications to the original solicitation. Q1. VOLUME INFO: Can you please clarify the number of accounts and dollars amounts? what will the frequency of payment be for each hospital? Also, can you please provide a list of insurance carriers? A1. Amendment number 1 provided this information Q2. Will we have electronic access to EOB's? A2. Contractor will have access to electronic remittances through the VISTA mainframe system. Any paper remittances received from an insurance carrier are normally adjudicated by the MCCF staff. Paper remittances can always be requested from the insurance carrier for mailing to the contractor. Q3. Will there ever be requirements or reasons to send PRC personnel on site? A3. There could be extenuating circumstances to send personnel to site (training, etc), but will be well planned before implemented. In most cases however, there is not a need for contract personnel to be on-site. Q4. For AR balances over $250 in the pricing section, how much over $250? Can you clarify this with some volume information please? A4. Amendment number 1 provided this information. There are no accounts receivable over $250 Q5. Will emails be through a secure server at the individual hospitals? A5. Emails will be secured through Microsoft Outlook. Q6. What do we do with page 1? Do we sign and return prior to submittal of response or with? What info do we need to add to that page other than signatures? A6. The complete RFQ should be returned with the proposal. Q7. Do we send the entire RFP back to them with our comments where appropriate or just send them sections that need a response? Please clarify which sections need a response? A7. The complete RFQ should be returned with the proposal. Special emphasis should be given to the evaluation criteria under Technical and Past Performance Q8. Volume info is definitely needed, number of accts and dollars, frequency of placement, insurance carriers involved would also be helpful. A8. Amendment number 1 provided this information Q9. Length of contract? A9. One base year plus 2 one year options Q10. The RFQ mentions that work must be documented in VistA. Will they accept electronic downloads of notes or are we required to manually enter notes on their system? A10. We can accept electronic downloads if transfer of data is secure and contractor provides all protocols for file transfer. Any download methods must be approved by the Chief Information Officer and must be FIPS compliant. Q11. Also mentioned numerous times that we must work according to established protocols. What are the "established" work standards? A11. Established protocols are VHA HANDBOOK 4800.14 (attached), Section 4, paragraph b, CLAIMS FOLLOWUP, and local requirements (below) Q12. What does this mean exactly A12. The Contractor shall contact the carriers for unpaid claims in accordance with VA Handbooks and local requirements. Q13. What are the local requirements? It is mentioned at the page one additional time as well. A13. Here are the local requirements, in addition to VHA HANDBOOK 4800.14 Contractor shall conduct followup on claims in accordance with VA Handbook 4800.14 Contractor shall conduct the first follow-up on receivables within 7 days of receipt from VA 98% of the time. The day the vendor receives the receivable is Day 1 of the 7 days. Any additional followup activity must take place within HANDBOOK requirements or within the next 30 calendar days of the last followup. Q14. Can updated demographic information be sent to them electronically or does that have to be entered on their system manually? A14. Updated demographic information can be sent electronically through Microsoft Outlook with proper encryption, restrictions, or special permissions. Q15. What are the follow up priorities established by the MCAC? A15. See 11 and 12 Q16. Who fills in the blanks on this question? Is the agency suppose to propose time frames or is this done after contracting? Project Performance Period: This agreement will commence on ________ and should be completed by ________, with the option to elect additional years with written notice. A16. This is completed by the Contracting Officer upon award Q17. For section 20 on page 19/20, no points are listed for price, are we to assume it is 5 points, because all the others add up to 95? A17. Since the technical evaluation is more important than cost, the winning vendor's price may not be the lowest bid. Q18. Can you please clarify : STAFFING PLAN TO COMPLY WITH VA HANDBOOK 4800 REQUIREMENTS. A18. From the number of receivable potentially eligible for referral, how many staff would it take to stay compliant with followup requirements stipulated in VHA Handbook 4800.14 Q19. CERTIFIED STATEMENTS OF COLLECTIONS FOR LAST 3 YEARS- A19. Statements of collections for the last 3 years certified by an authorized officer of the company Q20. COMPUTER AND DATA SECURITY MEASURES A20. Email encryption and FIPS compliant Q21. Please clarify what you are asking for in E.7. what we are suppose to do here? A21. Section E.7, Offerors representations and certifications-commercial items (Nov 2007) is to be completed by each offeror by checking the appropriate box for each statement.
- Record
- SN01503112-W 20080209/080207224236 (fbodaily.com)
- Source
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