SOLICITATION NOTICE
R -- Army Wounded Soldier & Family Call Center
- Notice Date
- 8/24/2007
- Notice Type
- Solicitation Notice
- NAICS
- 561110
— Office Administrative Services
- Contracting Office
- Contracting Center of Excellence, Army Contracting Agency (ACA), ATTN: Policy and Compliance, 5200 Army Pentagon, Room 1D245, Washington, DC 20310-5200
- ZIP Code
- 20310-5200
- Solicitation Number
- W91WAW-07-R-0118
- Response Due
- 9/10/2007
- Archive Date
- 11/9/2007
- Small Business Set-Aside
- Service-Disabled Veteran-Owned
- Description
- This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. The Army Contracting Agency, Contracting Center of Excellence intends to procure services for the program entitled: Wounded Soldiers and Family Call Center. The contractor will perform Call Center Operations support in day to day operations for the Army Wounded Soldiers and Family Hotline program under the Army G1 Human Resources Personnel Directorate (HRPD). The intent is to provide a toll free call line for Army families, Soldiers, Retirees, Veterans, and Disabled Soldiers (beneficiaries) who are seeki ng information, submitting suggestions, registering complaints, or raising issues about their outpatient medical care. The Call Center is aimed at instilling confidence in our Army and the American people that the Army Medical Department delivers exceptio nal service and care. This acquisition is being offered for competition limited to Service Disabled Veteran Owned Small Business (SDVOSB) Concerns only. The North American Industrial Classification System (NAICS) Code for this procurement is 561110 with a small business size standard of $6,500,000. The resultant contract will be a Time & Material, Labor Hours contract with a 12-month base performance period (28 Sep 07 27 Sep 08) plus three 12-month option periods should the Government choose to exercis e them. All prospective offerors must have a Commercial and Government Entity Code (CAGE Code) and be actively registered in the Central Contractor Registration (CCR) at www.ccr.gov. The solicitation and any documents related to this procurement will be available on the Internet only at: http://dccw.hqda.pentagon.mil/services/Services.htm. No hard copies will be available. No solicitation mailing list will be compiled or published. It is incumbent upon the interested parties to review the website fr equently for any updates/amendments. The points of contact for this requirement are Carmelia Rush (Carmelia.Rush@hqda.army.mil ) or David Vroom, (david.vroom@hqda.army.mil). Please submit all questions in writing via email. Questions will not be addre ssed by telephone.
- Place of Performance
- Address: Contracting Center of Excellence, Army Contracting Agency (ACA) ATTN: Policy and Compliance, 5200 Army Pentagon, Room 1D245 Washington DC
- Zip Code: 20310-5200
- Country: US
- Zip Code: 20310-5200
- Record
- SN01384478-W 20070826/070824221922 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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