SOLICITATION NOTICE
D -- REQUEST FOR INFORMATION (RFI)
- Notice Date
- 3/26/2007
- Notice Type
- Solicitation Notice
- NAICS
- 517910
— Other Telecommunications
- Contracting Office
- General Services Administration, Federal Technology Service (FTS), Northeast & Caribbean Region (2TR), 26 Federal Plaza, New York, NY, 10278, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- 02TR7370013
- Response Due
- 4/6/2007
- Archive Date
- 4/21/2007
- Description
- SBA's Disaster Assistance Center in Buffalo has a requirement to replace their current Millennium PBX switch with one that will have more robust capabilities to include but not limited to: * ACD (Automatic Call Distributor) * Voice Recognition * Tote Board Depicting Calls * Recording of Calls * Multiple Reporting Capabilities (call counts, call duration, hold time, individual agent statistics, etc.) * 340 Phone Sets (scalable to 500). Three types of sets for that particular worker (Agents, Admin. and Directors) * Multi-year Maintenance * Training * Web Chat (future)
- Place of Performance
- Address: SBA Disaster Assistance Customer Service Center, 130 South Elmwood Avenue, Buffalo, N.Y.
- Zip Code: 14202
- Country: UNITED STATES
- Zip Code: 14202
- Record
- SN01259507-W 20070328/070326221010 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
(may not be valid after Archive Date)
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