MODIFICATION
99 -- Refuse Collection, Disposal and Recycling Service 02
- Notice Date
- 2/10/2007
- Notice Type
- Modification
- NAICS
- 562212
— Solid Waste Landfill
- Contracting Office
- Department of Homeland Security, United States Coast Guard (USCG), Commander (fcp), USCG Maintenance and Logistics Command - Pacific, Coast Guard Island Building 54C, Alameda, CA, 94501-5100, UNITED STATES
- ZIP Code
- 00000
- Solicitation Number
- HSCG89-07-R-6SH002
- Response Due
- 2/28/2007
- Archive Date
- 12/31/2007
- Point of Contact
- Melissa Vincent, Contract Specialist, Phone 510-437-3371, Fax 510-437-3014, - Christopher Hum, Contract Specialist, Phone 510-437-5916, Fax 510-437-3014,
- E-Mail Address
-
Melissa.D.Vincent@uscg.mil, Christopher.G.Hum@uscg.mil
- Description
- Attachment 2 - PERFORMANCE REQUIREMENTS SUMMARY Performance Based Deduction Formula Performance Objective PWS Para. Weight Maximum Allowable Defect Rate Surveillance Method Collect refuse in a timely manner C.3.2 70% 1 Defect per month Dispose of refuse and in a timely manner C.3.5 5% 1 Defect per month COTR inspection and verified customer complaint Sanitize containers C.3.3.1 5% 1 Defect per month COTR inspection and verified customer complaint Maintain and replace contractor furnished containers as necessary C.3.3.2 5% 1 Defect per month COTR inspection and verified customer complaint Deduction Threshold. If the number of defects, or instances of unacceptable performance, observed during a month-long period is equal to or less than the maximum allowable defect rate (MADR), then there will be no deduction in payments to the Contractor for that task. However, if the number of defects observed during a month-long period is greater than the MADR, then there will be a deduction in payments to the Contractor for that task. Example of Deduction Amount to Contractor Payments. (a) The MADR for refuse collection and recycling is 1 defect per month based on the performance objective. A verified customer complaint regarding any maintenance work that falls below the standards set forth in the PWS will be considered a defect as will any inspected work that falls below the same standards. If one or more complaint is received regarding the same item this will only be considered one complaint. Upon notice of the defect(s) the contractor will be given 24 hours to correct prior to the taking of a deduction; Page 1 of 2 (b) Assume that there is one verified customer complaint regarding untimely refuse collection during the month; (c) One defect exceeds the MADR of zero, therefore, there will be a deduction in the payment to the Contractor for this month; (d) The deduction amount will be as follows: (i) Assume the maximum possible contract payment for items C.3.2. 1, C.3.5, C.3.3.1 and C.3.3.2 is $15,000 per month. (ii) Timely refuse collection is weighted at 85% of the monthly total payment, which equals $12,750. (iii) A deduction of 1 / 30 of $12,750 will be taken for every day the defect remains uncorrected, starting from the date the defect was first reported to the contractor. (iv) Therefore if the defect was reported to the contractor on July 1 and it was not corrected until July 6 this would equal five defective days. Thus the deduction would be 5 X 1/30 X $12,750 = $2,125 (v) The Contractor will receive a monthly payment of $12,875 which is the maximum possible monthly payment of $15,000 minus the deduction amount of $2,125. Surveillance Guide and Evaluation Procedure. The COTR will use an inspection checklist to evaluate Contractor performance. At the end of each month, the COTR will summarize his or her findings, calculate the recommended deduction amount, if any, and forward this recommendation to the Contracting Officer Page 2 of 2 Attachment 3 QUALITY ASSURANCE SURVEILLANCE PLAN FOR REFUSE COLLECTION, DISPOSAL AND RECYCLING AT U.S. COAST GUARD NOVATO FAMILY HOUSING AND PACIFIC STRIKE TEAM, HAMILTON FIELD NOVATO, CALIFORNIA 1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that the Government will use to monitor whether the Contractor's performance of the above contract is acceptable. The QASP is the Government's written plan for administering the Contract and monitoring major aspects of the Contractor's performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government at any time during the contract performance period. Therefore, the Government reserves the right to perform more or less surveillance than is provided in this QASP. 2. Introduction: The QASP establishes a method to evaluate the services the Contractor is required to furnish. It is designed to provide an effective method of monitoring Contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide these services. If performance of any required service is unsatisfactory as a result of the Contractor's actions or omissions, then the Government may reduce the contract payments to reflect the decreased value of the services received in accordance with the PRS and/or applicable FAR clauses. 3. Responsibility for Quality Control: The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the Contract. The Government performs quality assurance to monitor whether Contract standards are achieved. 4. Surveillance Methods- The Government will evaluate the Contractor's performance under this contract. Government surveillance may include, but is not limited to, the following methods: a. Periodic Inspections by the COTR or designated Government Quality Assurance Evaluator (QAE). b. Validated Customer Complaints. (See Encl 1) PERIODIC INSPECTIONS: This method is sometimes called "planned sampling." It consists of the evaluation of tasks selected on other than a 100 percent or random basis. This method will be used on those items identified as such in the Performance Requirements Summary (PRS). Quarterly MADRs: The COTR or QAE will perform regular inspections on Vehicles in use on Government property in conjunction with normal pickup days, but the inspections will not interfere with normal collection operations. The COTR or QAE will conduct an inspection of at least one (1) trip per Quarter. The COTR or QAE will draw a number from 1 to 12 at the beginning of each Quarter to determine which weekly trip will be inspected under this method of sampling. Monthly MADRs: The COTR or QAE will conduct monthly inspections of at least (1) one performance objective per month. The COTR or QAE will draw a number from I to 4 at the beginning of each month to determine which week the inspections will take place. ATTACHMENT 3 VALIDATED CUSTOMER COMPLAINTS: Any base employee that observes unacceptable services, whether incomplete or not performed, for any performance objectives should immediately contact the COTR. The COTR will record the complaint including date and time, customer name, phone number and the nature of the complaint. The COTR will respond as soon as possible after receipt of a complaint to conduct a site visit to personally observe the reported defect. If the COTR determines the complaint is valid, the COTR will complete appropriate documentation to record the complaint and notify the Contractor of the defect. The COTR should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the COTR if not corrected. For purposes of calculating deductions, a validated customer complaint will be treated as if it had been identified as part of periodic inspections. 5. Deduction Methods: The Government will record all instances of substandard performance, whether through inspections, direct observation, customer complaint, or any other mechanism. The Government's preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, the Government may also take the following actions in addition to, or instead of, discussions with the Contractor: a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance; b. Payment deductions in accordance with the PRS; and/or c. Payment deductions in accordance with the applicable FAR clause(s). U. S. COAST GUARD FAMILY HOUSING AND PACIFIC STRKE FORCE NOVATO, CALIFORNIA CONTRACT DISCREPANY REPORT (CDR) 1. Contract No._______________DO#___________2. FY________3. Report # _____ 4. TO: (Contractor/QCI)________________________________________ 5. FROM: (COTR/QAE) _____________________________________________ 6. DATES: Prepared | Oral Notification | Returned by Contractor | Action Complete 7. Discrepancy or Problem [Describe in detail; include references to PWS paragraph or other contract clause or provision; attach continuation sheet if necessary; COTR shall cite applicable QC program procedure(s)] ------------------------------------------------------------------------------------------------------------ 8. TO: (COTR)_____ _____________________________________ 9. FROM: (Contractor)________________________________________________ 10. Contractor?s response as to cause, corrective action and actions to prevent reoccurrence (attach continuation sheet if necessary): 11. Signature of Contractor?s Representative: ________________________________________________Date____________________ 12. Government Evaluation; acceptance, partial acceptance, rejection (attach continuation sheet if necessary): 13. Government Actions: payment deductions, performance evaluation meetings, other actions) 14. Close-out Actions (contractor notified; by whom/date; follow-up actions pending):
- Place of Performance
- Address: Novato, California
- Zip Code: 94949
- Country: UNITED STATES
- Zip Code: 94949
- Record
- SN01230060-W 20070212/070210220228 (fbodaily.com)
- Source
-
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