SPECIAL NOTICE
99 -- Customer Service Interactive Voice Response (IVR) System
- Notice Date
- 9/12/2006
- Notice Type
- Special Notice
- NAICS
- 511210
— Software Publishers
- Contracting Office
- ACA, Fort Lewis, Directorate of Contracting, Building 2015, Box 339500, Fort Lewis, WA 98433-9500
- ZIP Code
- 98433-9500
- Solicitation Number
- USA-SNOTE-060912-019
- Archive Date
- 12/11/2006
- Description
- Special Notice W911S8-06-Q-0027. The Army Contracting Agency, Fort Lewis, WA intends to award a sole source contract to Computer Assets, Espanola, NM for the following: Customer Service Interactive Voice Response (IVR) Call Center Upgrade for Joint Personal Property Shipping Office (JPPSO), Fort Lewis Army, WA. Purchase and install web services based self service platform, Web Services and IP Telephony. Connect to the base telephone system. Text-to-speech software. System shall allow callers to access shipment information contained in TOPS, route to specific departments or extension numbers. Shall support touch-tone user interface. CLIN 0001 Hardware Operating Software. Avaya Voice Portal (AVP) System. Avaya S8500 Voice Portal Servers (3 to tal), Avaya S8300 Media Processor/G700 Gateway. 16 AVP Port Licenses. 16 Text-to-Speech Licenses. 3rd server for text to speech. CLIN 0002 Application Software. Core TOPS Information IVR Application. Proactive Notification Application. CLIN 0003 Imp lementation Services. Avaya Installation Services. INI Installation, Integration & Administrator Training Services. Computer Assets Project Management Services. CLIN 0004 12 Month Warranty/Annual lMaintenance and Support for Hardware & Operating Softw are and Application Software. In accordance with Federal Acquisition Regulation (FAR) 6.302-1(a) full and open competition need not be provided when there is only One Responsible Source and No Other Supply or Service Will Satisfy Agency Requirements. Com puter Assets is the intended sole source because the Avaya Voice Portal is a Proprietary System. The applications were custom designed for JPPSO organizations and are not generally available. The source code for these applications is proprietary and mainta ined at Interactive Northwest Inc. The period of performance is estimated to be from 1 October 2006 31 January 2007. If a responsible source finds this to be in error, contact Mrs. Darlene Anderson, darlene.anderson@us.army.mil before September 22, 200 6 at 11:00:00 A.M. Pacific Standard Time. Telephonic contacts will NOT be accepted. This notice will be available for download from the Fort Lewis Contracting Office web site at http://www.lewis.army.mil/doc. Federal Business Opportunities. No numbered notes apply to this combined synopsis/solicitation.
- Record
- SN01141033-W 20060914/060912221121 (fbodaily.com)
- Source
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