SOURCES SOUGHT
R -- Request for Information on FBMS SAP System
- Notice Date
- 7/13/2006
- Notice Type
- Sources Sought
- Contracting Office
- US Dept of the Interior - National Business Center Acquisition Branch PO Box 272040 Denver CO 80227
- ZIP Code
- 80227
- Solicitation Number
- NBCRFI06001
- Response Due
- 8/21/2006
- Archive Date
- 7/13/2007
- Description
- Statement of Work Operations & Maintenance Support DOI FBMS SAP System 1. Goal 1.1 Purpose This Statement of Work (SOW) tasks the Contractor with performing Operations & Maintenance (O&M) support functions for the current and future operational systems of the Department of the Interior's (DOI) Financial and Business Management System (FBMS). The purpose of these support functions is to maintain and enhance the performance and stability of the FBMS SAP system by: (1) proactively monitoring application performance (2) performing required application administration tasks (3) implementing patches and application/database updates from vendors, and (4) performing break-fix problem resolution. These functions are necessary to meet established and future FBMS Service Level Agreements (SLAs). 1.2 Scope of Work This SOW is to provide primary O&M support for currently operating FBMS applications, in addition to applications that will go live until FY12. FBMS is or will be comprised of the following: " SAP R/3 4.7 Extension Set 2 .0 (upgrade to mySAP ERP later) " SAP BW 3.5 (Business Information Warehouse) " SAP XI 3 (NetWeaver Exchange Infrastructure) " SAP Enterprise Portal 6.0 " SAP SEM 3.5 (Strategic Enterprise Management) " SAP SRM 4.0 (Supplier Relationship Manager) " SAP MDM 5.5 (Master Data Management) " ITS 6.2 (Internet Transaction Server) " SAP Solution Manager 3.2 " Business Objects Crystal Reports10 " IXOS 5.5c (Electronic Document and Records Management) " RWD InfoPak (training software) " Oracle DBMS 9i (upgrade to 10g later) " STR eGrantsPlus 2.0.1 (or currently installed version) " CompuSearch PRISM 4.04 (asset management) " CWGT eTravel (DOI eGov travel solution with Carlson Wagonlit) " ePCS Relocation Manager 7.1E (eTravel/ePCS) The SOW does not include non-SAP applications such as eGrantsPlus, PRISM, eTravel or ePCS. It does, however, include the integration of these applications within the SAP Portal framework. 1.3 FBMS Deployment Schedule The high-level deployment schedule for FBMS follows. Additionally, the graphic following the schedule indicates the Bureaus and functionality currently planned for each deployment. The O&M contract holder will be responsible for providing support to each of the bureaus as they move beyond their respective deployments. Deployment Bureaus Functionality AscendantSAP Phase & Dates D2 OSM, MMS Core Financials, EMIS LTD, eTravel IF, eGrants IF Blueprint 3/29/06 - 5/29/06 Realization 3/29/06 - 8/31/06 Final Prep 8/01/06 - 9/30/06 Go-Live & 10/01/06 - 12/31/06 Support D3 BLM, OS, GovWorks Core Financials, EMIS LTD, eTravel IF Project Prep 10/01/06 - 10/30/06 Blueprint 11/01/06 - 1/30/07 Realization 2/01/07 - 7/31/07 Final Prep 8/01/07 - 9/30/07 Go-Live & 10/01/07 - 12/31/07 Support OSM, MMS, BLM, OS, GovWorks Acquisition, EMIS LTD D4 NPS Core Financials, Acquisition, EMIS LTD, eTravel IF Project Prep 10/01/07 - 10/30/07 Blueprint 11/01/07 - 1/31/08 Realization 2/01/08 - 7/31/08 Final Prep 8/01/08 - 9/30/08 Go-Live & 10/01/08 - 12/31/08 Support BF Go-Live & 05/01/09 - 07/31/09 Support OSM, MMS Property, EMIS ETD, Budget Formulation (BF) (Apr/May 2009) D5 FWS, USGS Core Financials, Acquisition, EMIS LTD, eTravel IF Project Prep 10/01/08 - 10/30/08 Blueprint 11/01/08 - 1/31/09 Realization 2/01/09 - 7/31/09 Final Prep 8/01/09 - 9/30/09 Go-Live & 10/01/09 - 12/31/09 Support BF Go-Live & 05/01/10 - 07/31/10 Support FWS eGrants IF BLM, OS, GovWorks Property, EMIS ETD, Budget Formulation (Apr/May 2010) D6 BOR, BIA Core Financials, Acquisition, EMIS LTD, eTravel IF Project Prep 10/01/09 - 10/30/09 Blueprint 11/01/09 - 1/31/10 Realization 2/01/10 - 7/31/10 Final Prep 8/01/10 - 9/30/10 Go-Live & 10/01/10 - 12/31/10 Support BF Go-Live & 05/01/11 - 07/31/11 Support NPS, FWS Property, EMIS ETD, Budget Formulation (Apr/May) D7 OSM, MMS, FWS Enhanced eGrants Project Prep 10/01/10 - 10/30/10 Blueprint 11/01/10 - 1/31/11 Realization 2/01/11 - 7/31/11 Final Prep 8/01/11 - 9/30/11 Go-Live & 10/01/11 - 12/31/11 Support BLM, OS, GovWorks, NPS, USGS, BOR, BIA eGrants and eGrants IF USGS, BOR, BIA Property, EMIS ETD, Budget Formulation OS ePCS centralized 1.4 Background The National Business Center (NBC) is an organization within the Office of the Secretary, DOI. The NBC provides general, administrative and financial services and systems across the Department and to other Federal agencies on a "fee-for-service" basis. The NBC has more than 20 years of experience cross-servicing administrative systems for federal agencies. Over 135 different federal agencies receive a mix of administrative support for personnel/payroll systems and operations, financial management systems and operations, property management, financial statement preparation, and procurement systems and operations. The NBC provides systems analysis; functional design; software development or acquisition; system testing and implementation; training design, development, and delivery; operations support; and software maintenance in support of these products. In addition, the NBC's IT services include experienced resources in infrastructure, telecommunications, storage management, applications architecture, and data center security. Because NBC offers a wide variety of administrative services to its customers, NBC has organized the entire service offering into groups of related services called Lines of Business (LoBs). The future number, size, and nature of the NBC's SAP Customers will directly depend on the NBC's and its Contractor's ability to offer competitive Best Value solutions as a Center of Excellence of the federal-wide Financial Management Line of Business (FM LOB). To ensure it can provide Best Value to potential Customers, the NBC will select a Contractor as its SAP partner for FBMS. The selected Contractor will assist the NBC by serving as SAP production support provider where the NBC is selected as the service provider by the Federal Customer. FBMS offers a number of important benefits, including: standardization of data, business processes and related technology, integration of currently fragmented processes, and improved responsiveness to internal and external customers through easier access to information. Our current financial management systems do not provide integration across all of our business functions. Specifically, FBMS supports strategies for: " Improved Financial Management " Performance-Budget Integration " Citizen-Centered E-Government and Information Technology Management " Competitive Sourcing, Contracts/Grants Management " Performance/Process Improvement 2. Task Requirements Working with NBC, the Contractor will perform the following tasks to provide operations and maintenance support for the DOI's FBMS SAP applications and databases to meet contracted service levels: " Application and database administration " Application and database monitoring " Application and database break-fix problem resolution " Level 2 functional support " Level 2 & 3 technical support 2.1 Primary Support Tasks The production landscape consists of DEV1, QAS1, PROD, and TRN1. The DEV1 and QAS1 environments are located in Reston, VA, and the PROD and TRN1 environments are located in Denver, CO. The Contractor will have primary responsibility to perform the following support tasks for the FBMS SAP R/3, BW, XI and Portal functions: 2.1.1 Application and Database Administration The Contractor will perform prescribed administrative tasks associated with the maintenance and management of all applications and databases included on the FBMS Deployment Schedule shown in Section 1.3. Activities supporting this task include, but are not limited to: " Performing daily production SAP Basis administration " Applying and unit testing monthly SAP Oracle Patches for DEV1, QAS1, PROD, and TRN! instances " Performing required production and non-production database refreshes " Supporting NBC with security requirements relating to the FBMS SAP application " Performing SAP batch scheduling for all deployments using Control-M, as required " Managing role-based SAP security profiles " Maintaining appropriate documentation 2.1.2 Application and Database Monitoring The Contractor will perform monitoring of the all deployments for proper execution and performance, utilizing BMC Patrol, SAP Solution Manager, and other monitoring software. Activities supporting this task include, but are not limited to: " Providing SAP monitoring thresholds and updating NBC for configuration of the BMC Patrol monitoring software " Configuring and updating SAP Solution Manager to provide necessary applications monitoring capability not addressed by BMC Patrol " Evaluating additional monitoring needs 2.1.3 Application and Database Break-Fix Problem Resolution The Contractor will work with NBC to accept, analyze, and resolve all problems escalated to the Contractor. Activities supporting this task include: " Providing 24x7 break-fix support " Identifying and isolating problems " Executing defined problem management procedures " Updating trouble tickets " Engaging third-party vendors for support where needed " Following defined change management procedures for all proposed changes to the production system 2.1.4 Level 2 Functional Support The Contractor will work with NBC to provide Level 2 Functional Support for problems escalated by the Help Desk. The Contractor will interface with the NBC Help Desk to accept, process, and return trouble tickets. The Contractor will submit all design and configuration changes through Change Requests, and update standard documentation as appropriate. Activities supporting this task include: SAP R/3 " IS-PS-CA : Public Sector Collections and Disbursements " FI - G/L : General Ledger " FI - SPL : Special Purpose Ledger " FI - FM : Funds Management " FI - A/P : Accounts Payable " FI - A/R : Accounts Receivable " Basic Financial Reporting " CO : Controlling " PS : Project Systems " MM : Materials Management " SD : Sales & Distribution " SAP Business Workflow SAP BW " BW Data Analyst " BW Front-End Application Developer " BW Query / Workbook Developer " Crystal Reports Developer SAP Portal " SAP Enterprise Portal Developer " SAP Portal Knowledge Management & Collaboration 2.1.5 Level 2 and 3 Technical Support The Contractor will work with NBC to provide Level 2 and 3 Technical Support for escalated problems. The Contractor will interface with the NBC help desk to accept, process, and return trouble tickets. Activities supporting this task include: " Capturing and managing problem information in the client trouble ticket system (BMC Remedy) " Escalating unresolved problems according to defined escalation procedures " Assisting in the development, implementation and update of the Fault and Event management process " Providing support for the Contractor side of the XML help desk interface " Assisting in the development, implementation and updating of the Service Desk/Incident management procedures " Providing required problem status reports 2.2 Exit Transition The Contractor will work with NBC to plan and execute the transition of all deployment support responsibilities to NBC at the end of the proposed contract period, if not renewed. Transition activities include: " Developing, acquiring approval for, and executing a Transition Plan " Creating a Transition Schedule " Performing any necessary final documentation updates " Performing a knowledge transfer of operational procedures, any work-in-progress status, and current trouble ticket status " Supporting any acceptance testing performed by NBC 3. Baseline Skills The Contractor will be required to support all the deployment SAP applications and have the following skills for each application in the deployment: " SAP R/3, BW, XI and Portal Administration " SAP Monitoring and troubleshooting " Oracle Monitoring and Troubleshooting " Br Tools for backups, recovery, and tablespace administration " SAP Transports " SAP R/3, BW, XI and Portal SAP Performance Tuning " Printing Configuration and troubleshooting " OSS Note Research " TCP/IP " SAPRouter " Apache Web Proxy Servers " Web Dispatcher 4. Kick-off Meeting, Status Meetings Within 10 days of contract award, the Contractor will contact the Contract Officer Technical Representative (COTR) to schedule a kick-off meeting. The primary objectives of this meeting are to clarify task requirements, discuss the Contractor's technical approach, and establish clear lines of communication, responsibility and authority. After the kick-off meeting, and for the remainder of the task, the Contractor will send weekly status reports and schedule regular status meetings with NBC. All Contractors must read and sign the Rules of Behavior document and obtain a current year IT Security Awareness Training certificate. It is assumed that Contractors will be off-site, so there would be no need for NBC badges. 5. Period of Performance The period of performance for this task is not to exceed one year from award. F.1 MILESTONES, PERIOD OF PERFORMANCE AND ADMINISTRATION *** A question and answer period will begin on July 24, 2006 through August 3, 2006. Please provide all questions via email to Tuana_A_Williams@nbc.gov.
- Web Link
-
Please click here to view more details.
(http://ideasec.nbc.gov/j2ee/announcementdetail.jsp?serverId=NB140101&objId=189538)
- Place of Performance
- Address: Denver, CO
- Zip Code: 80235
- Country: US
- Zip Code: 80235
- Record
- SN01088532-W 20060715/060713221353 (fbodaily.com)
- Source
-
FedBizOpps Link to This Notice
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