SOLICITATION NOTICE
L -- Microsoft Premier Support-Sole Source Notice
- Notice Date
- 10/19/2005
- Notice Type
- Solicitation Notice
- Contracting Office
- Environmental Protection Agency, Administrative Contract Service Center, 1200 Pennsylvania Avenue, Nw, Washington, DC 20460
- ZIP Code
- 20460
- Solicitation Number
- RFQ-DC-06-00020
- Response Due
- 10/28/2005
- Archive Date
- 11/28/2005
- Description
- NAICS Code: 541690 The Office of Research and Development (ORD) intends to award a sole source contract to Microsoft Corporation of Redmond, WA for Microsoft Premier Support. The ORD requirement is for Microsoft Premier Support to provide technical guidance for the ORD standard desktop and server images in use throughout the country. Since Microsoft applications are used throughout ORD (Desktop, Servers, Office Suite and Management Software) only Microsoft Premier Support can provide direct access to Microsoft software developers and proprietary source code for current and future products on a 7 by 24 basis. The ORD Call Center and Network Operations Center require such resources to support the ORD user base of 3500 users, 5000 workstations and 200 servers. Purchasing support from another vendor would not be cost or time effective and would not gain ORD access to the vast Microsoft knowledge base needed to support ORD on a 7 by 24 basis. This noncompetitive action will be processed in accordance with FAR 6.301-1 (Only one responsible source and no other supplies or services will satisfy Agency requirements). ORD plans to issue this requirement as a firm fixed price purchase order utilizing simplified acquisition procedures, which will be awarded to Microsoft Corporation, Premier Sales, 2118 Water Ridge Parkway, Charlotte, NC 28217. The agreement with Microsoft will provide for specialized technical assistance, hot line availability based on individual incident calls. This agreement will provide ORD with proactive, personalized support services which are aimed at providing rapid resolution to enterprise support issues during the twelve (12) month period of performance. The Basic Premier Support Service agreement shall include 50 individual incidents calls, 400 hours of Technical Account Management, and a site visit by the assigned Microsoft Technical Account Manager (TAM). This announcement constitutes the RFP and is the only solicitation that will be issued. Written responses must be submitted via e-mail only to: mcelroy.genine@epa.gov, by 4:00 PM, EST on Friday, October 28, 2005. Telephone inquires will not be accepted. Please include your name, address, area code and telephone/fax number, business class and indicate whether pricing is GSA/FSS or open market.
- Record
- SN00918037-W 20051021/051019212212 (fbodaily.com)
- Source
-
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