Loren Data's SAM Daily™

FBO DAILY ISSUE OF DECEMBER 30, 2004 FBO #1130
SOLICITATION NOTICE

D -- Customer Relation Management software solution

Notice Date

12/28/2004
 

Notice Type

Solicitation Notice
 

NAICS

541519 — Other Computer Related Services
 

Contracting Office

Department of Commerce, National Oceanic and Atmospheric Administration (NOAA), Acquisition and Grants Office, SSMC4 - Room 7601/OFA61 1305 East West Highway, 7th Floor, Silver Spring, MD, 20910
 

ZIP Code

20910
 

Solicitation Number

DG1350-05-RP-1054
 

Response Due

1/31/2005
 

Archive Date

2/15/2005
 

Small Business Set-Aside

Total Small Business
 

Description

The Department of Commerce/ National Oceanic and Atmospheric Administration intends to negotiate on a competitive basis, a requirement for a Customer Relationship Management (CRM) Software Solution, and integration services to replace existing Client Management System (CMS) and related systems, for U.S. Department of Commerce, ITA/Office of the Chief Information Officer. The contractor shall provide Software, Hardware, Licenses, Installation and System Configuration, System Integration Services, Training Customization/programming, Maintenance for period of contract (programming, infrastructure), Support (help desk, tier 2) for period of contract, and Integration. ITA/Office of the Chief Information Officer (OCIO) expects to implement this CRM in over 250 Field offices throughout the United States, and around the world. OCIO expects approximately 2,800 users of the new CRM solution once it is fully implemented. The solicitation for this requirement will be prepared in accordance with FAR Part 12 procedures. An Indefinite Quantity, Indefinite Delivery Contract with an 18-month pilot implementation with on going license and maintenance totals over 5 years, cost estimates over a period of 5 years beyond the pilot implementation to judge long-term/ongoing costs for the CRM system. Note 1 applies to this acquisition (The proposed contract is 100% set aside for small business concerns.) It is anticipated that the solicitation will be released by January 18, 2005.
 

Place of Performance

Address: Washington, DC

Zip Code: 20230

Country: US
 

Record

SN00727121-W 20041230/041228211628 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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