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R -- Information and Referral Program Manager/Volunteer Program Manager

Notice Date
Notice Type
Solicitation Notice
624190 — Other Individual and Family Services
Contracting Office
Department of the Air Force, Air Combat Command, 4 CONS, 1695 Wright Brothers Ave, Seymour Johnson AFB, NC, 27531
ZIP Code
Solicitation Number
Response Due
Point of Contact
Judy Taylor, Contract Specialist, Phone 919-722-5421, Fax 919-722-5424, - Lucinda Marrette, NCOIC, Base Operations Support Flight, Phone 919-722-5606, Fax 919-722-5424,
E-Mail Address
judy.taylor@seymourjohnson.af.mil, lucinda.marrette@seymourjohnson.af.mil
This is a combined synopsis/solicitation for commercial items (non-personal services) prepared in accordance with FAR Subpart 12.6 and FAR FAC 2001-24. This announcement constitutes the only solicitation, and is issued as a Request for Quotation. A WRITTEN SOLICITATION WILL NOT BE ISSUED. This is a 100% Small Business Set Aside. Solicitation Number is FA4809-05-Q-0013. The NAICS code 624190 applies to this solicitation. The size standard is $6M. The item description is as follows: STATEMENT OF WORK Air Force Information and Referral (I&R) Program Manager/Volunteer Program Manager 1. INTRODUCTION: The contractor shall provide all personnel, equipment, materials, supervision, and other items and service necessary to operate an Information and Referral Program and Volunteer Program as defined in this Statement of Work. The purpose of the program is providing information, referral and volunteerism service to active duty, retirees, dependents, survivors of deceased members, and certain members of the Air National Guard and Air Force Reserve members. The contractor/program manager shall work independently in implementing, administering and publicizing a comprehensive I&R program and Volunteerism functions. Duties include assessing customer’s needs and providing appropriate information and referral sources using both on and off base community agencies. The contractor shall perform to the standards of this contract. The position is located in the Family Support Center. PERIOD OF PERFORMANCE for this contract is: 1 OCT 2004 - 30 SEP 2005. 2. QUALIFICATIONS: Contractor/program manager shall have a minimum of a Bachelor's Degree in Business or a Human Resources Administration/Development- related field. A strong counseling background is preferred. Prior experience working in an Air Force Family Support Center is highly desired. A list of references must be provided documenting the above qualifications required for a minimum of 5 years. 3. WORK SCHEDULE: Flexible part time position, Monday through Friday (not to exceed a 32 hour weekly commitment). It will be the contractor's responsibility to ensure that all reports, tasks, and suspense's are met, regardless of a single individual's illness, vacation, and/or professional training. 4. GOVERNMENT FURNISHED RESOURCES: (a) Office Space (b) Administrative office supplies (c) Computer and printer (d) Forms, publications, & applicable reference materials (e) Access to copy machine (f) Telephone & fax machine 5. DUTIES AND RESPONSIBILITIES: (a) Contractor shall administer the full range of the I&R program and most vital functions of the Volunteerism program according to AFR 211-1 (b) The contractor shall be responsible for increasing community awareness of the program functions, to include writing articles for the base newspaper and daily bulletin, designing and publishing flyers, briefing at commander's calls and other special functions. The contractor shall work with the various base agencies to ensure publications are accurate, timely, and cover a wide variety of topics to include volunteerism and community resources. The contractor shall coordinate with the Retiree Activities Office to inform retiree population of volunteer opportunities. (c) The contractor shall ensure management and control of accountable forms and records, IAW local and ACC guidelines and procedures. The contractor shall complete forms and reports (using Microsoft Word). (d) The contractor shall receive, evaluate and act on requests for informational assistance using guidelines provided in applicable regulations and personal judgment. Because no two cases are alike, the contractor must rely predominately on personal judgment and interviewing skills to determine actual client needs and referral to appropriate referral agency. (e) The contractor shall coordinate with commanders and first sergeants to provide up-to-date information and briefings on community volunteer services and availability of enrichment opportunities in the area. The contractor shall inform commanders and first sergeants of specialized trends identified within their organizations. (f) The contractor shall conduct follow-up services on referral listings, and with all referral users, to ensure referral services maintain quality standards and meet the needs of the client. (g) The contractor shall develop consultative relationships with unit commanders and first sergeants to promote the use of Family Support Center (FSC) programs and services. Assist commanders in assessing and resolving special needs of families and single members. Assist in developing policies and/or procedures to decrease workload and family stress. (h) The contractor shall establish and maintain formal and informal cooperative arrangements with other human services agencies, so to expand and enhance the quantity and quality of available services. The contractor shall identify family issues and needs and integrate the efforts of other available agencies to address these issues and needs. Investigates and evaluates, through extensive networking efforts, potential family support referral sources in the civilian community (e.g., counseling services, family development programs, educational opportunities, child care services, legal services). The contractor shall ensure organizations/businesses provide the level of quality service desired by the Family Support Center. (i) The contractor shall be responsible for writing memorandums of understanding (MOU) to formalize agreements and clarify roles of the FSC and supporting agencies. The contractor shall continually evaluate referral sources through reports from personnel referral, and informs agency directors if performance is not satisfactory. (j) The contractor shall conduct initial interviews with clients to assess needs. Provides non-psychological assessment counseling and, if deemed necessary, makes appropriate referral to other organizations, agencies, and/or individuals. Provides clients with information about FSC services, requirements, and procedures. Interprets related Air Force policies and procedures. Provides information on available community agencies for employment opportunities, family separation service, and financial service. The contractor shall work closely with unit leadership and other agencies to ensure clients’ needs and problems are resolved. (k) The contractor shall implement and maintain the FAMINFO (Family Information) program database. The FAMINFO automated Information and Referral program maintains a comprehensive database of information about local and national human services agencies—such as child care/development activities, medical services, educational opportunities, and civic organizations. The contractor shall maintain accurate and current records in the system. The contractor must continually evaluate referral agencies and program resources to ensure quality service. (l) The contractor shall compile, synthesize, and coordinate data for monthly and quarterly reports on client contacts. The contractor shall develop and administer quality control surveys to evaluate effectiveness of FSC programs and services. The contractor shall develop and submit monthly reports via use of the integrated MIS program. (m) The contractor shall develop a volunteer resource program that provides a central resource for the recruitment, referral and recognition of all volunteers within the base community. The contractor shall be responsible for overall management of the program. The contractor shall work closely with other agencies to ensure optimal use of volunteer time and expertise. The contractor shall meet with Commanders and First Sergeants and unit supervisors to determine manpower needs and to develop job descriptions, if and when required. The contractor shall develop and implement an annual base-wide volunteer recognition program during National Volunteer Week. 6. SIGNIFICANT FACTORS: (a) Requires the ability to communicate effectively orally and in writing. Requires working non-traditional hours and/or weekends. Requires incumbent to perform telephone stand-by during evenings or weekends. (b) Knowledge of alphanumeric keyboard and the ability to use the computer is necessary. (c) Requires extensive knowledge of problems unique to military personnel and their dependents and the stresses of military life. Background as a military member, military retiree, or military family member is highly desirable. (d) Confidentiality: Must comply with the Privacy Act and maintain confidentiality of customers. (e) Contractor may be directed to perform outreach work at off-site locations assigned by the FSC Director. (f) Contractor may be required to fly by commercial or military aircraft. (g) Contractor may be required to drive government or contract vehicles in Goldsboro or surrounding areas. (h) Contractor may be required to travel in the course of government business and/or perform temporary duty outside the state of North Carolina. Invitation travel orders and reimbursement of travel expenses (IA W the Joint Travel Regulations), attendance at civic and government workshops, symposiums (professional development), conferences related to Volunteerism and Information and Referral objectives: for travel to wing base geographically separated units: and for reimbursement of entrance and activity fees needed to conduct related volunteer and I&R functions. (i) In the event the contractor is ill or otherwise absent, he/she is still responsible for meeting the specifications of this contract. 7. CONTROLS OVER WORK: The contractor shall work independently of the Family Support Center Director. The FSC Director will provide general program guidance and resources. Work is performed independently and with varying degrees of latitude in planning and developing new methods, programming, promotion, and techniques to improve the effectiveness of the center. Complex problems and possible solutions are discussed prior to action. Written guidelines include Air Force Instructions and Manuals, and applicable policy letters pertinent to the work. The contractor will meet at least monthly with the Family Support Center Director to review the volunteer program. ALL RESUMES, TRANSCRIPTS AND REFERENCES MUST BE SUBMITTED TO: JUDY TAYLOR Phone: (919) 722-5421 Fax: (919) 722-5424 E-mail: judy.taylor@seymourjohnson.af.mil 52.212-2 -- Evaluation -- Commercial Items The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers in descending order: 1. Past Performance - in accordance with paragraph 2 Qualifications, of the Statement of Work. 2. Price - Submit offers showing the monthly rate. FAR 52.212-1 Instructions to Offerors-Commercial Items. FAR 52.212-3 Alt 1 Offeror Representations and Certifications – Commercial Items (Offerors must include a completed copy of this provision with their quote). FAR 52.212-4 Contract Terms and Conditions-Commercial Items. FAR 52.212-5 Contract Terms and Conditions Required to Implement Statutes or Executive Orders-Commercial Items. Specifically, the following clauses cited are applicable to this solicitation: 52.222-3 Convict Labor, 52.222-19 Child Labor-Cooperation with Authorities and Remedies, 52.222-21 Prohibition of Segregated Facilities, 52.222-26 Equal Opportunity, 52.222-35 Equal Opportunity for Special Disabled Veterans, Veterans of the Vietnam Era, and Other Eligible Veterans, 52.225-3 Buy American Act-Free Trade Agreements-Israeli Trade Act Alt II, 52.225-13 Restrictions on Certain Foreign Purchases, 52.232-33 Payment by ElectronicFunds Transfer-Central Contractor Registration. FAR 52.219-6 Notice of Total Small Business Set-Aside. FAR 52.219-1 Alt 1 Small Business Program Representations (Offerors must include a completed copy of this provision with their quote). FAR 52.222-22 Previous Contracts and Compliance Reports. FAR 52.222-25 Affirmative Action Compliance, 52.252-2 Clauses Incorporated By Reference. The following are also applicable to this solicitation: DFARS 252.204-7004 Required Central Contractor Registration, DFARS 252.232-7003, Electronic Submission of Payment Requests, DFARS 252.246-7000, Material Inspection and Receiving Report. Primary Point of Contact is Judy Taylor at (919) 722-5421 and Alternate is TSgt Lucinda K. Marrette at (919) 722-5606. Mailing address for quotes is 1695 Wright Brothers Ave, Seymour Johnson AFB, NC 27531. All quotes shall be received NLT Sep 27, 2004 at 7:30 A.M. EST. Facsimile quotes will also be accepted at (919) 722-5424. ALL OFFERORS MUST BE REGISTERED IN THE DEPARTMENT OF DEFENSE CENTRAL CONTRACTOR REGISTRATION (CCR) DATABASE PRIOR TO RECEIVING ANY AWARD. Information concerning CCR requirements can be accessed at http://www.ccr.gov or by calling the CCR Registration Center at 1-888-227-2423. All responsible sources may submit a quotation, which, if timely received, shall be considered by this agency. This solicitation will be posted on the Electronic Posting System (EPS) Internet website only. Funds are not presently available for this solicitation. No award will be made unless funds become available to make payment under an order. The government reserves the right to cancel this solicitation at any time without any obligation to the offeror by the government. NOTE: THIS NOTICE MAY HAVE POSTED ON WWW.FEDBIZOPPS.GOV ON THE DATE INDICATED IN THE NOTICE ITSELF (21-SEP-2004). IT ACTUALLY APPEARED OR REAPPEARED ON THE FEDBIZOPPS SYSTEM ON 29-OCT-2004, BUT REAPPEARED IN THE FTP FEED FOR THIS POSTING DATE. PLEASE CONTACT fbo.support@gsa.gov REGARDING THIS ISSUE.
Web Link
Link to FedBizOpps document.
Place of Performance
Address: 1200 Wright Brothers Avenue, Seymour Johnson AFB
Zip Code: 27531
SN00701468-F 20041031/041029213347 (fbodaily.com)
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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