Loren Data's SAM Daily™

FBO DAILY ISSUE OF JUNE 20, 2004 FBO #0937
SOLICITATION NOTICE

G -- EMPLOYEE ASSISTANCE PLAN SERVICES FOR THE NEW YORK METROPOLITAN AREA

Notice Date

6/18/2004
 

Notice Type

Solicitation Notice
 

NAICS

813319 — Other Social Advocacy Organizations
 

Contracting Office

US Army Engineer District, New York, CENAN-CT, 26 Federal Plaza, New York, NY 10278-0090
 

ZIP Code

10278-0090
 

Solicitation Number

W912DS-04-R-0014
 

Response Due

8/5/2004
 

Archive Date

10/4/2004
 

Point of Contact

alan.p.link, (212) 264-6707
 

E-Mail Address

Email your questions to US Army Engineer District, New York
(alan.p.link@nan02.usace.army.mil)
 

Small Business Set-Aside

Total Small Business
 

Description

The U. S. Army Corps of Engineers is seeking employee assistance services (EAP) for 1,100 federal employees in the metropolitan New York Area. Employees are located in the following areas: Downtown Manhattan, Brooklyn, New Jersey, Westchester Count y & Upstate New York). The proposed solicitation will be for professional services. The solicitation will be a 100% small business set-aside, the size-standard of which is $5.0 million in average annual receipts calculated over the last three years with the applicable NAICS 813319, SIC 8399. A firm-fixed-price contract is contemplated with a base period of twelve months from date of award with option to extend for four additional one-year periods. The Statement of Work is expected to include the followin g: Clinical Services: Individual counseling to employees and their immediate family members on a host of personal and job related matters. Problem areas will include, but are not limited to, alcohol/drug abuse, trauma, mental illness, relationship/family conflicts, financial, stress, and job problems. The Contractor will provide crisis intervention, assessment, information and referral, short-term counseling, and follow-up monitoring. Clinical services shall include diagnostic evaluations, treatment planning, short-term counseling, trauma debriefings, referrals, monitoring, and follow-up services to clients as clinically indicated. The Contractor shall maintain a 5% utilization rate for traditional EAP counseling services with an average of 5 sessions per client. The program utilization rate is determined by dividing the number of clients who have been clinically serviced by the program by the total number of eligible employees. Counseli ng will be primarily face-to-face for a maximum of six sessions. If additional counseling is necessary a referral to a community facility will be provided. In situations where it is determined the problem can be remedied within the short-term modality; the employee will be seen at the EAP for the full six sessions, with no community referral being necessary. The full six sessions may also be utilized to motivate an employee to accept a referral to needed treatment. The Contractor will maintain a listing of appropriate local referral sources. The Contractor will contact the employee 14 days after the referral is given to ascertain its appropriateness. The Contractor will have a quality assurance plan in place to assure only the highest quality referrals are u tilized. The Contractor will monitor cases in which an employee accepts treatment as part of a formal settlement agreement. This could extend to one to two years, depending on the case. Employees will be considered on official duty status while at the EAP and will be given 45 minutes for the counseling session plus travel time. Contractor Facilities must be available for employees who wish to attend counseling on their own time or after r egular business hours. The contractor must have a 24-hour emergency telephone answering system. Counseling staff must be available in person to employees, as a minimum between the hours of 8:00 A.M. To 5:30 P.M. EST, Monday through Friday. The contractor s hall observe the same holidays as the Federal agencies serviced. If any primary staff member is unavailable due to vacation, conferences, and so forth, a qualified substitute must be provided. An employee's call should result in either immediately reaching an EAP counselor or staff member or a call back the same day. In no case should a call from an employee be returned later than the next business day. A scheduled appointment must be made withi n five calendar days, including weekends and holidays. Emergencies must be handled immediately, and may require the counselor to provide the needed services at any agency facility. Note: Emergency CRISIS SERVICE number(s) are to be made available to employees for evening and weekend crisis situations. The contractor must have on-call counselors able to respond to requests for emergency assistance. Confidentiality: The Contractor will assure the confidentiality of all information connected with an employee's use of the program in accordance with P.L. 98-24; 42CFR Part 2, Confidentiality of Alcohol an Drug Abuse Patient Records, revised June 9, 1987, and the Privacy Act of 1974. Case files will be maintained on all employees seen in counseling and will be the property and responsibility of the Contractor. Case records will be maintained for at least three years after termination of the client case, or longer if required by state law. Training Services: The Contractor shall be responsible for designing and implementing a training program, producing training materials, and scheduling training with the Army Corps of Engineers (USACE) EAP Project Officer. All training materials must be non -sexist and non-discriminatory in content and tone. Resumes of all proposed trainers will be included with the proposal, showing prior experience providing training for adult populations. Basic Supervisor Training: A three hour training session for supervisors and other key personnel on how to deal with problem or troubled employees and how to utilize the EAP as part of this process. The workshop leader will be familiar with pertinent Feder al regulations. such as the Rehabilitation Act of 1973 and the Americans with Disabilities Act (ADA). A sufficient number of sessions will be offered, such that all supervisors, union officials, and personnel specialists receive this training at least eve ry two years. Training classes will be limited to 25 participants. It is estimated that two such trainings will be required per year. Prevention of Workplace Violence: A two-hour training will be provided to help managers identify the potentially violent employee and identify steps to defuse the situation. The EAP will be available to consult with agency executives in formulation of a po licy and establishing an emergency response team. Limited to 25 participants and available to all supervisory, union, and other key employees as requested. An estimated two such trainings will be required per year. Drug-Free-Workplace: A two hour drug awareness training will be provided that shows the interface of the EAP with Executive Order 12564. Included will be of drug use, treatment options, agency drug testing policy, consequences of a positive drug test, foll ow-up, and types of communication that can be held with the workplace supervisor. Management trainings will include a section on how to effectively confront the employee and refer him/her to the EAP and the type of monitoring and reports available. Limited to 25 participants and available to all employees as requested. An estimated 1 such training will be required per year. Conflict Resolution: A three-hour training will be available for all staff to learn how to resolve conflict in a more effective manner and enhance the productivity of the workplace. Limited to 25 participants and available to all employees as requested. An estimated two such trainings will be required per year. Employee Orientation: All non-supervisory employees will be eligible to receive one hour of training on the available services of the EAP, how counseling can assist with personal problems, and to answer questions from employees. This training will be avail able to all employees, in groups of no more than 25 participants. An estimated two Employee Orientation seminars will be required per year. Health Seminars: One-hour workshops will be available to interested employees on topics such as Stress Management, Alcohol & Drug Abuse, Parenting Skills, Eldercare, and other family/life issues. At least ten sessions will be available per year. Management Consultation: The EAP counselor will be available to consult with supervisors or managers on problem employees or situations as requested; within 24 hours for emergency & 48 hours for consultation. Promotion & Outreach: Th e Contractor will be responsible for preparing and producing a quarterly newsletter (1 per employee), (approximately 1130), which contain articles or issues of concern such as stress mgmt., cholesterol, high blood pressure etc., for distribution by USACE. Posters (1 per 100 employees) and brochures (1 per employee) will be distributed on an annual basis. STAFFING & PERSONNEL QUALIFICATIONS: Counseling staff will have at least a Masters degree (MSW, MA), hold the New York State Alcoholism & Substance Abuse Counselor certificate (CASAC or its equivalent), and be a Certified Employee Assistance Professional ( CEAP). This counselor will have at least 5 years of professional experience (NY, NJ, CONN.) to assure knowledge of local resources and treatment facilities of the five years experience at least 3 years experience in EAP. Must have knowledge of local area r esources & treatment facilities. Staff selection should reflect the ethnic mix of employees in the area. Liability: The Contractor will maintain malpractice coverage on any clinical staff involved in this contract and is solely responsible for all clinical recommendations. The contractor shall hold & save the Govt. free from damages due to the provision of co unseling services in connection with Fed EAP, except for damages due to the fault or negligence of the Government. Reports: The Contractor will provide an end of the year report on the number of employees utilizing the EAP during the year, types of problems and trends noted, and workshops and training sessions offered. Hours of Operation: The Contractor will be available face to face, between the hours of 8:30am to 5:00pm EST Monday through Friday. After hours and emergency coverage will be provided as needed. Must be able to get to 26 Federal Plaza within I hour of noti ce or employee to EAP location with one hour & remote locations within two hours. Telephone response should be within 30 minutes. If call is received after midnight & 6 AM, it will be responded to by 8AM next morning. AWARD BASIS: Each offeror must include the following information in their technical proposal: 1. Technical Approach: Planned program, including employee orientation sessions, training of supervisors and managers, program promotion and outreach efforts, counseling, case management, integration of EAP with the Federal Drug-Free Work Place Plan, case files and reports, and on-going collaboration with the Project Officer and agency personnel staff. Knowledge of and/or experience in EAP and workplace counseling concepts, policy and operations (this should be described for both the offeror as a corporate entity and for each of the proposed personnel). Knowledge of and use of existing area community treatment/rehabilitation resources. Methods of maintaining required confidentiality of client information and problems that may be encountered. Proposed methods of how employees, supervisors and/or managers are to contact EAP counseling staff; availability of office space and hours of operation. 2. Staffing Approach &: Qualifications: Staff includes any proposed subcontractors. The experience/education criteria shown below should be described for each of the proposed personnel. a) Counseling experience with alcohol and drug dependent persons, as well as a wide range of oilier problems including health, financial, marital, mental/emot ional, gambling, eating disorders, etc. b)Prior relevant education, training, and certifications. c) Plan for staffing the various counseling sites to be utilized by the contractor, including 24-hour coverage, in accordance with hours of operation, adequat e staff, and evidence of liability insurance. d) Experience in conducting training classes for an adult population. 3. Past Performance: Offerors shall include a list of at least five contracts and/or subcontracts completed or currently in process. Offerors shall include the following infom1ation for each contract and/or subcontract: project or c ontract name, name and address of contracting activity, Project Officer name and telephone number, type of contract, period of performance, and brief description of scope of work. The counselor as well as the corporate entity (if different) will be evaluat ed on the above past performance requirements. 4. Management: The Contractor will demonstrate a plan for ensuring the quality of EAP services, including quality assurance checks, evaluation plans, and how corrective actions will be taken if necessary. The Contractor will demonstrate the ability to deli ver or perform the requirements outlined in the Statement of Work by the proposed use of management and other personnel resources as evidenced by the plan for managing the day-to-day operation of the program. The Contractor will evidence suitable, accessib le, and convenient proposed office space, including positive evidence of the availability of this space for example: normal office conditions, Air conditioning, Heat, Ventilation, Confidentiality. The solicitation will be issued on or about 6 July 2004, with a due date of on or about 5 August 2004, The media selected for the issuance of the solicitation and amendments shall solely be at the discretion of the Government. Accordingly, the media utili zed for this project shall be the Internet. Paper copies of this solicitation and amendments, if any, will not be available or issued. Interested parties may download or print the solicitation at no charge at http://www.nan.usace.army.mil (Contracting Op portunities). Minimum system requirements are Pentium II personal computer, Microsoft Windows 95 or greater, 128MB application RAM. A registration page is attached to the website and prospective bidders are required to register to receive notice of any a mendments and/or addenda that may be issued to this solicitation. DFARS 252.204-7004 Required Central Contractor Registration (CCR) applies to this procurement. Prospective contractors must be registered in the Department of Defense CCR database prior to award. Lack of registration in the CCR database will make an offeror ineligible for award. Information on CCR registration and annual confirmation requirements may be obtained by calling 1-888-227-2423 or via the Internet at http://www.ccr.gov. Contact s: Alan P. Link, Lead Contract Specialist, US Army Corps of Engineers-New York District, CENAN-CT, 26 Federal Plaza, Room 1843, New York NY 10278-0090. Phone: 212-264-6707 FAX: 212-264-3013. VIA e-mail at alan.p.link@usace.army.mil. Task-specific ques tions are to be directed to Estelle Capowski, Chief, EEO Office, at (212) 264-9115, FAX: 212-264-3013, or VIA e-mail at estelle.capowski@usace.army.mil.. NOTE ONE APPLIES
 

Place of Performance

Address: US Army Engineer District, New York CENAN-CT, 26 Federal Plaza, New York NY

Zip Code: 10278-0090

Country: US
 

Record

SN00606317-W 20040620/040618212251 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

---

| FSG Index  |  This Issue's Index  |  Today's FBO Daily Index Page |