Loren Data's SAM Daily™

FBO DAILY ISSUE OF JANUARY 01, 2004 FBO #0765
MODIFICATION

R -- Amendment - Design, Project Management and Installation of a Call System

Notice Date

12/30/2003
 

Notice Type

Modification
 

Contracting Office

Defense Contracting Command-Washington(DCC-W), ATTN: Policy and Compliance, 5200 Army Pentagon, Room 1D245, Washington, DC 20310-5200
 

ZIP Code

20310-5200
 

Solicitation Number

W74V8H-XXXX
 

Response Due

1/9/2004
 

Archive Date

3/9/2004
 

Point of Contact

barbara parahoo, 730 697-3418
 

E-Mail Address

Email your questions to Defense Contracting Command-Washington(DCC-W)
(barbara.parahoo@hqda.army.mil)
 

Small Business Set-Aside

Total Small Business
 

Description

STATEMENT OF WORK 1. SCOPE 1.1 Background The Joint Staff Office of the Chief Information Officer (OCIO) is the primary service provider for Information Technology (IT) services for the Joint Staff. Over the last ten months all of the Joint Staff and OCIO has conducted a consolidation of those se rvices. As a result, the Joint Staff has a consolidated help desk, which is the initial entry point for all trouble calls. To facilitate and gain efficiencies in the receipt of trouble calls, a robust call management system is needed. The call managemen t system is an upgrade support to the Joint Staff??????s $1.6 million telecommunications system. 1.2 Purpose To procure, for the Joint Staff OCIO Consolidated Help Desk, a robust call management system. 1.3 Objective To obtain a call management solution for the Joint Staff OCIO Consolidated Help Desk. 2. TASKS 001- System implementation The contractor shall provide the design, project management, and installation of a fully operational call management for the Joint Staff??????s Consolidated Help Desk. 002-Hardware Maintenance The contractor shall provide ??????on call?????? maintenance for the equipment/system installed. This ??????on-call?????? maintenance shall occur during normal duty hours (0700-1700). The contractor shall propose system upgrades when the equipment reache s the end of its operating life, or otherwise becomes unsupportable. The contractor shall provide training on, and hard copy documentation for all new hardware installed under this contract. 002a-On-Call Maintenance Response Time Contractor shall provide the following response times for on-call maintenance support: a. Maintenance personnel shall be available 8 hours a day, 5 days a week via telephone or pager. b. Respond telephonically within two hours after contact by the government (OCIO). c. Respond on-site within four hours after contact if problem cannot be resolved telephonically. 003-Software Maintenance The contractor shall propose continuous software maintenance for all software required to operate the call management system. The contractor shall inform the Government of any new software releases within 30 days of first commercially available. The cont ractor shall provide telephone support for all software to answer questions on installation, usage, and troubleshooting. The contractor shall provide hard copy and electronic copy in JS compatible for mat documentation for any new software installed under this contract. 004-Kick Off Meeting The purpose of the ??????Kick-off?????? meeting is to have the contractor present an overview of the services and equipment to be delivered, review the statement of work document and review of any pre-engagement work sheets or questionnaires. 005-Assessement and Initial Knowledge Transfer The purpose of the ??????Assessment and Knowledge Transfer?????? is to assess the call management system installation and configuration work to be completed. This important activity ensures that potential issues in the environment prior to start of engage ment will not impact engagement implementation tasks. 006-Documentation The contractor shall provide hard copy and electronic JS compatible format data file documentation of all hardware manuals and all software user guides installed under this contract. 3. Special Requirements Security Level All service personnel will be escorted at all times by JS OCIO personnel. Building/Computer Access All service personnel will be escorted at all times by JS OCIO personnel. Place of Performance/Travel Pentagon, Room 2C945 Government Furnished Property/Material Electronic deliverables of all reports, briefings, papers and meeting minutes. Period of Performance The period of performance is one (1) year from date of award. 4. DELIVERABLES SOW PARAGRAPH REFERENCE Deliverable Description Delivery Date (no lat er than) 004 Kick Off Meeting ?????? Provide meeting minutes Two weeks after contract award 005 Assessment and Initial Knowledge transfer Provide report and PowerPoint briefings. Two weeks after contract award 002 Documentation Provide hard copy and elecetronic JS compatible formtted data file. 30 days after implementation. Point of Contact: Ms. Barbara Parahoo@703-697-3418; Email: Barbara.Parahoo@hqda.army.mil
 

Place of Performance

Address: Defense Contracting Command-Washington(DCC-W) 5200 Army Pentagon, Room 1C256 Washington DC

Zip Code: 20310-5200

Country: US
 

Record

SN00496953-W 20040101/031230211849 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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