Loren Data's SAM Daily™

FBO DAILY ISSUE OF SEPTEMBER 18, 2003 FBO #0660
MODIFICATION

D -- DEFENSE TRAVEL SYSTEM HELP DESK SERVICES

Notice Date

9/16/2003
 

Notice Type

Modification
 

Contracting Office

Defense Logistics Agency, Logistics Operations, DLA-DSS Corporate Contracting Office, 8725 John J. Kingman Road Suite 0119, Fort Belvoir, VA, 22060-6220
 

ZIP Code

22060-6220
 

Solicitation Number

SP4700-03-T-0046
 

Response Due

9/22/2003
 

Archive Date

10/7/2003
 

Point of Contact

Brenda Geist, Contracting Officer, Phone (703)767-1172, Fax (703)767-1172,
 

E-Mail Address

brenda.geist@dla.mil
 

Description

The purpose of amendment 0002 is to respond to vendor questions received to date. Amendment 0001 was erroneously posted twice on 15 Sep 03. It is a duplicate amendment, please disregard one of them. QUESTION: What is the expected call volume? It is requested that historical data be provided. ANSWER: We have no historical data since this is a new travel system and more people will be using the Defense Travel System than PerDiemAzing. Also, we expect more calls when users first begin using DTS but that will level out after the users get familiar with the system and get through the learning curve. We estimated that the first few months the Help Desk will receive 30-50 inquires each day for assistance. After three or four months we expect the calls to level off to less than 25 calls a day. QUESTION: How many seats, desks, chairs, and telephones will DLA provide? ANSWER: One seat, two chairs (one for desk and one for a visitor), one phone. QUESTION: Are the DLA-provided telephones equipped with voice-mail capability? ANSWER: Yes. QUESTION: Are the DLA-provided telephones equipped with Automatic Call Distribution (ACD)? If so, is it shared with other activities/programs? ANSWER: No. QUESTION: Will DLA provide multiple telephones with individual voice-mail capable of rollover? No. QUESTION: Does DLA have a centralized telephone number for the Help Desk? ANSWER: Yes. QUESTION: Does DLA have a centralized 800 number for the Help Desk? ANSWER: No. QUESTION: Have the required Help Desk Reports been created? ANSWER: Yes. The reports are in the system. QUESTION: Is report development and design required? ANSWER: No, DTS contains the reports. You just need to tell the system the information you wish to pull to run the reports. Offers are due no later than 22 September 2003, 2:00 p.m. Eastern Daylight Time, and may be delivered to the Andrew T. McNamara Headquarters Complex, 8725 John J. Kingman Road, Suite 1145, Fort Belvoir, VA 22060-6220. Please contact Ms. Brenda Geist (brenda.geist@dla.mil) for information regarding the solicitation.
 

Place of Performance

Address: FORT BELVOIR, VIRGINIA

Zip Code: 22060-6220

Country: USA
 

Record

SN00435184-W 20030918/030916213023 (fbodaily.com)
 

Source

FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)

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