SOURCES SOUGHT
D -- The Government seeks vendor information about inbound and outbound call centers, servicing multiple transportation applications.
- Notice Date
- 9/11/2003
- Notice Type
- Sources Sought
- Contracting Office
- Military Traffic Management Command, PARC, ATTN: MTAQ, 200 Stovall Street, Alexandra, VA 22332-5000
- ZIP Code
- 22332-5000
- Solicitation Number
- W81GYE-03-R-0083
- Response Due
- 9/17/2003
- Archive Date
- 11/16/2003
- Point of Contact
- Toye Y. Latimore, 703-428-2067
- E-Mail Address
-
Email your questions to Military Traffic Management Command, PARC
(latimoret@mtmc.army.mil)
- Small Business Set-Aside
- 8a Competitive
- Description
- NA This is a Request for Information (RFI) only. The government seeks information from 8a vendors, for the MTMC System Response Center (MSRC). The MTMC System Response Center, MSRC is an inbound and outbound call center servicing multiple transportation app lications. MTMC seeks 8a contractors that specialize in technical support services to support customers of MTMC's Transportation programs and systems. The complete statement of work may be reviewed at http://www.mtmc.army.mil, Click on Business Center, C lick on solicitations, Click on MSRC Help Desk Support SOW. This is a request for 8a vendor information only. This RFI will be used for Market Research only. The RFI will be available for viewing after 11:00 a.m. 11 Sep 03. This information must be rec eived by 5:00 p.m. EST 17 Sep 2003. 8a vendors should forward all information to Toye Latimore, Contracting Officer, HQ MTMC 200 Stovall Street, Room 12S33, Hoffman II, Alexandria, VA 22332 Email: latimoret@mtmc.army.mil (703) 428-2067 or to Joyce Koon, Contract Specialist, HQMTMC 200 Stovall Street, Room 12S33, Hoffman II, Alexandria, VA 22332 Email: koonj@mtmc.army.mil, (703) 428-2096. 8a vendors are required to submit their name, address, telephone number and any information that describes their cap abilities in the following areas: on-site 24/7 customer service, providing solutions to system response, performing outbound/inbound calling surveys, maintaining the MSRC knowledgebase to include review of input for grammar and readability, maintaining in formation provided to customers through MTMC website, research and recommend CRM improvements and call center best-practices for the MSRC and the business process areas, knowledge in freight, personal property, passenger, ocean cargo, and tehnical, busines s improvement, reviewing solutions for technical accuracy, complete the Kaplan call center solutions and selection advantage test and demonstrate knowledge of technical, functional and or e-mail writing ability.
- Place of Performance
- Address: Military Traffic Management Command, PARC ATTN: MTAQ, 200 Stovall Street Alexandra VA
- Zip Code: 22332-5000
- Country: US
- Zip Code: 22332-5000
- Record
- SN00432348-W 20030913/030911213404 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's FBO Daily Index Page |