SOURCES SOUGHT
R -- Cultural Awareness Training
- Notice Date
- 4/17/2003
- Notice Type
- Sources Sought
- Contracting Office
- Department of the Treasury, Internal Revenue Service (IRS), National Office Procurement (A:P), 6009 Oxon Hill Road, Suite 500, Oxon Hill, MD, 20745
- ZIP Code
- 20745
- Solicitation Number
- Reference-Number-TRNG-03-0001
- Archive Date
- 5/30/2003
- Point of Contact
- Steve Vanderlinden, Contract Specialist, Phone null, Fax 202-283-1514,
- E-Mail Address
-
steve.g.vanderlinden@irs.gov
- Description
- The IRS is seeking the services of a contractor to deliver cultural awareness and sensitivity training to approximately 80,000 employees ranging from front-line employees through executives. The target delivery window begins in late calendar 2003 and should conclude before the end of calendar 2004. The purpose of this training is to positively impact taxpayer contact through improved customer service by increasing employees? (1) awareness of various cultures and how culture impacts a person?s response; (2) knowledge to function more effectively in multicultural environments; (3) skills to increase the level of cultural competence, cross-cultural conflict resolution, and creative problem-solving; (4) ability to eliminate communication barriers for more effective, accurate, and respectful interactions; and (5) actions to implement this new knowledge, awareness, and skill. The content should come from existing, already developed, commercial ?off-the-shelf? courses. We are looking for the training to be between two and three hours per class, developed for traditional classroom delivery (paper-based) as well as e-learning/online delivery. We intend to conduct a pilot of the course before agency-wide distribution. The focus of this training is on cultural awareness and sensitivity, not diversity or equal opportunity. Firms which have interest in and capability to compete for this requirement should forward a Statement of Capabilities of not less than two or more than seven pages to Renate Birwe, 1301 Clay Street, Rm. 640S, Oakland, CA 94612. Submissions received after this date will not be considered. The Statements of Capabilities will be used to determine the acquisition strategy and the mailing list for any resulting solicitation.
- Place of Performance
- Address: To be determined
- Record
- SN00306426-W 20030419/030417213934 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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