MODIFICATION
D -- Microsoft Premier Support Services
- Notice Date
- 10/15/2002
- Notice Type
- Modification
- Contracting Office
- General Services Administration, Federal Technology Service (FTS), Federal Technology Service (5TF), 10850 Lincoln Trail, Fairview Heights, IL, 62208
- ZIP Code
- 62208
- Solicitation Number
- Reference-Number-5TS5703C009
- Response Due
- 10/16/2002
- Archive Date
- 10/30/2002
- Point of Contact
- Mara Shultz, Contracting Officer, Phone (618) 398-4929, Fax (618) 398-4931,
- E-Mail Address
-
mara.shultz@gsa.gov
- Description
- Modification is issued to extend the closing date for this notice. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. Reference Task ID 5TC5703C009. This solicitation is a Request for Quotation (RFQ). The RFQ document and incorporated provisions and clauses are those in effect through FAC 2001-09. This RFQ is issued under Full and Open Competition and is unrestricted. NAICS Code 541512, Information Management Computer Systems Integration Design Services applies. Size Standard $21M. The requirement is to procure Microsoft Premier Support, to include Account Management and Proactive Technical Services, Technical Support, Technical Information Services, and Alliance Support Team. Account Management and Proactive Technical Services includes a Technical Account Manager?s time for proactive, technical consulting and account management services, (Support Consulting, Supportability Reviews, Remote Diagnosis and Debug, Multivendor Coordination), Orientation and Planning Sessions, Escalation Management, Service Delivery Plan, Support Usage Reports, Monthly Status Meetings, and TAM onsite visits. Technical Support includes up to 50 Support Incidents, Hot Fixes, Critical Problem Alerts, Multivendor Coordination and Flexible Credits. Technical Information Services includes NewsFlashes, Expert Roundtable Participation, Unlimited-user ServiceDesk license and Microsoft TechNet Plus Subscription. Alliance Support Team includes support for SMS, Windows 2000 and Exchange. The Government may have a requirement to purchase additional Flex Credit, TAM Hours and Support Incidents to be applied to any Premier/Alliance Service. This requirement is for a firm fixed price contract. Delivery of all services for the base period, 01 November 2002 through 30 September 2003, and four successive one year option periods. Delivery and acceptance of all services shall be by the government program manager at 868th CS/SCY, Scott AFB, IL 62225. Award shall be made based on best value evaluation using criteria based on the following criteria in order of importance: technical approach, past performance, and cost. Technical and past performance, when combined, are significantly more important than cost. QUOTATIONS SHALL INCLUDE A COMPLETED COPY OF THE PROVISIONS AT FAR 52.212-3. Technical proposal must address the following: Technical Approach must demonstrate knowledge and understanding of Network Operations Support Center (NOSC); methodology and analytical techniques, to include logical sequence of tasks to accomplish requirements; and access to Microsoft application expertise. Past Performance must demonstrate a satisfactory level of performance for similar task complexity in the past year for three clients; provide contracting and technical points of contact telephone numbers, e-mail address and physical location, an a brief title with task description. Cost must identify a firm fixed price for the base year and option periods, separating base service and provide cost for purchase of additional flex credits, TAM hours and support incidents to be applied to any Premier/Alliance service. Options will be included in the evaluation process. The requirement is for a Commercial-off-the-Shelf (COTS) product support services. Products and services shall be Section 508 Compliant. Execution of the basic requirement and additional support is contingent upon fund availability. Execution of option periods is contingent upon fund availability, continuing requirement and past performance. FAR 52.212-1 applies to this acquisition. FAR 52.212-2 shall not apply to this acquisition. Proposals shall include a completed copy of the provisions at FAR 52.212-3. FAR 52.212-4 applies to this acquisition. FAR 52.212-5 applies to this acquisition -- 52.212-5(b): The following additional FAR clauses apply to this acquisition: 52.203-6, 52.219-4, 52.219-8, 52.219-23, 52,222-19, 52.222-21, 52.222-26; 52.222-35; 52.222-36; 52.222-37, 52.225-1, 52.225-13, 52.239-1, 52.232-33, 52.222-41, and 52.222-42. Additional requirements. None. DPAS. Not applicable. CDB Numbered Notes. Not applicable. Offers are due (original only or original + 2 copies OR one electronic copy via e-mail) no later than 15 October 2002, 3:00 pm local to GSA/FTS (5T), Diana Valdez, 10850 Lincoln Trail, Fairview Heights, IL 62208. Contact Diana Valdez, 618.398.4927 (phone), 618.398.4931 (fax), or e-mail ?Diana.Valdez@gsa.gov? for information regarding this notice or requirement.
- Place of Performance
- Address: Scott AFB, IL
- Zip Code: 62225
- Country: USA
- Zip Code: 62225
- Record
- SN00188397-W 20021017/021015213436 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
(may not be valid after Archive Date)
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