SOLICITATION NOTICE
R -- Customer service call center provides customers with information regarding FSS products and services and post-award customer services; such as resolving complaints, researching billing issues, etc.
- Notice Date
- 9/23/2002
- Notice Type
- Solicitation Notice
- Contracting Office
- General Services Administration, Federal Supply Service (FSS), Office of Acquisition (FC), 1941 Jefferson Davis Highway CM#4 Rm710, Arlington, VA, 22202
- ZIP Code
- 22202
- Solicitation Number
- Reference-Number-GS00F02FCC0001
- Point of Contact
- Robert Grinstead, Contracting Officer, Phone (703) 305-7663, Fax (703) 305-7393,
- E-Mail Address
-
robert.grinstead@gsa.gov
- Description
- Sources Sought Category General Services Administration (GSA), Federal Supply Service (FSS), National Customer Service Center (NCSC), Kansas City, MO plans on conducting an A76 Study of a customer service call center. Services currently being provided include, but may not be limited to, verifying order status, tracking shipments, resolving order deficiencies or discrepancies, providing information on merchandise returns and exchanges, billing inquires, merchandise quality concerns, and current price quotes. In accordance with current regulations, a cost comparison of contracting to the cost of in-house performance shall be performed to determine who will do the work. A solicitation will be issued on or before May 2003 so that a determination can be finalized. A fixed price incentive type effort for up to five years is anticipated. Prior to solicitation release, draft documents will be posted on FEDBIZOPS. Interested parties are urged to provide questions, comments and recommendations. The questions and answers will also be posted. Interested sources can be added to our bidders mailing list, when requested. Your email request should be sent to Robert.Grinstead@gsa.gov and must include the following information about your firm, using NAICS code 561439: 1) Company size? (large or small) 2) Small disadvantaged business (SDB)? (yes or no) 3) Certified under Section 8(a) of the Small Business Act? (yes or no) 4) Certified ?hub zone? firm? (yes or no) 5) Women-owned or operated business? (yes or no) 6) Certified Service-Disabled Veteran Owned and Veteran Owned? (yes or no) The Government is not responsible for delivery failures; therefore monitor FEDBIZOPS. This is NOT a request for proposal or a solicitation and in no way obligates the Government. Contractors only need to submit information once. Provide reference to previously submitted information, when applicable. Our market research has established that there are services customarily available in the marketplace that can meet the Government?s needs; therefore FAR Part 12 shall be used.
- Record
- SN00173986-W 20020925/020924065545 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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