SOURCES SOUGHT
99 -- Integrated Logistics Support for High Technology Enforcement Equipment
- Notice Date
- 7/31/2002
- Notice Type
- Sources Sought
- Contracting Office
- Department of the Treasury, United States Customs Service (USCS), Procurement Division, 1300 Pennsylvania Avenue, N.W., Room 1310 NP, Washington, DC, 20229
- ZIP Code
- 20229
- Solicitation Number
- 2002PICSOO
- Response Due
- 8/16/2002
- Point of Contact
- Linda Clifton, Contracting Officer, Phone (202) 927-1139, Fax (202) 927-0288,
- E-Mail Address
-
linda.l.clifton@customs.treas.gov
- Description
- The U.S. Customs Service is seeking submission of industry comments for the following Statement of Objectives (SOO): NATIONAL PRIME INTEGRATION CONTRACT PROGRAM INTEGRATED LOGISTICS and OPERATIONS STATEMENT OF OBJECTIVES INTRODUCTION This Statement Of Objectives (SOO) describes the basic objectives of the U.S. Customs Service National Prime Integration Contract for Integrated Logistics and Operations support for Customs inventory of High Technology Enforcement Equipment (HTEE) and is provided in lieu of a written Government Statement Of Work (SOW). This approach provides potential offeror?s the flexibility to develop scalable cost effective solutions and the opportunity to propose innovative alternatives to satisfy the stated objectives. BACKGROUND The U.S. Customs Service has deployed over 6,500 technically complex and high value inspection devices throughout the land border crossings, airports and seaports of the United States. These devices, employing a variety of technologies, are tools to enforce compliance with all U.S. laws associated with persons and goods entering and leaving the country. THESE DEVICES ARE WAR FIGHTING DEVICES AND ARE CRITICAL TO THE SECURITY OF THE UNITED STATES. The end user of the devices is the uniformed Customs Officer and the devices themselves are categorized as crew-served and individual. Crew-served devices require more than one operator, individual devices require only one operator. The HTEE devices were manufactured by companies such as SAIC, AS&E, CSECO, Rapiscan, Olympus, Leica, etc. Maintenance is currently provided by the OEMs for their respective products via a variety of contractual instruments and by 10 technical support contractors to the U.S. Customs Service whose permanent duty stations are field locales. Training of Customs Officers is being provided by the OEMs, technical support contractors to the U.S. Customs Service and the Arizona National Guard. PROGRAM OBJECTIVES The purpose of this Statement Of Objectives is to secure a prime contractor/business partner to be responsible for implementing the U.S. Customs Service National Enforcement Equipment Maintenance and Repair Program and Field Operations Support. This approach acquires, measures, accepts and pays for contract performance outcomes and results. As such, it leaves to the contractor to employ whatever prudent management and operations methods are necessary to deliver the results required by the U.S. Customs Service. Implementation of the contract must be scalable. The number of devices, the number of students, and the locations will be increasing for the foreseeable future. The business partner shall be responsible for: * full program management and controls of the logistics necessary to assure that the user will be presented with a device that will not only meet performance requirements, but which will be expeditiously and economically supported throughout its programmed life-cycle. *ensuring the proper planning and integration of all elements of logistics support and logistics support resource funds and management information. * ensuring an orderly phase-in at the outset of the contract without compromising instant and scheduled maintenance and training actions. * Ensuring an orderly phase-out in the event of re-competition or termination. This includes, but is not limited to, ensuring that all data developed during the course of the contract, with the exception of proprietary financial data, can be readily transferred to and utilized by the Government or follow-on contractor at no cost. We are seeking to contract with a business partner who is a SERVICE PROVIDER. This business partner should be an expert logistics program implementer and integrator with focus on customer satisfaction. Specifically, the business partner shall be responsible for: 1. Maintaining the HTEE at a minimum Operational Availability (Ao) of 95%. 1.1 Service records and logbooks. 1.2 Fluid storage and waste disposal. 1.3 Corrosion control. 2. Training Customs Officers to operate the HTEE. The content of training shall always be up-to-date with respect to the physical configuration of the HTEE and operating recommendations of the HTEE manufacturer. 3. Implementing post-production support to sustain out-of-production HTEE, maintain configuration control of all equipment changes and project replacement of high maintenance cost HTEE equipment exhibiting wear-out symptoms. 3.1 Implementing HTEE changes and modifications and exercising change control. 4. Staffing and operating a 7 X 24 central "Service Desk" at a contractor provided Operations Center. Providing total asset visibility of the operational status of all crew served HTEE equipment in USCS inventory in near real time. The Service Desk shall be collocated with the NEEMR Program Office. 5. Relocating HTEE from one Customs location to another. 6. Reporting figures of merit so that the government may assess performance of HTEE, the program and of the contractor. 7. Procuring and Installing government specified video security systems at Customs facilities. 8. Program management. 8.1 Implementing an integrated logistics support program to ensure that maintenance planning, support tools and test equipment, parts, supplies, consumables, material handling, data processing, and packaging, handling, storage, and transportation support elements are available and utilized to yield safe, reliable and mission capable HTEE. 8.2. Establishing a program management office within 5 miles of the NEEMR facility including the facility for contractor personnel and not more than 8 specified U.S. Customs Service personnel to include but not be limited to managers, Contracting Officers Technical Representative (COTR) and project monitors. 8.3. Providing sufficient and appropriately skilled and located managers, service center operators, trainers, maintainers and engineering personnel to successfully fulfill the objectives of this Statement Of Objectives. 8.3.1 Applicable and required licenses, Secret level security clearances for all business partner personnel, and certificates for business partner personnel. The Customs Service will conduct background investigations on all employees. 8.3.2 Uniforms and identifying names/logos/insignia for business partner personnel working in Customs land border crossings, airports and seaports. 8.4 Accomplishing the objectives herein at Customs Ports of Entry and other Customs stations and during the hours of operation of the Customs locations; performing the requirements herein during crisis periods declared by the National Command Authority. 8.5 Compliance with applicable local, city, state and federal laws, rules and regulations and union/management agreements. 8.6 Financial cost accounting and logistics reporting. 9. Fuels and lubricants required by the HTEE. 10. Physical security for the HTEE. 11. Adapt to a dynamic environment of increased HTEE equipment as well as increased training requirements. Dynamic means that the number of devices to be supported, the number of Customs Officers to be trained, the number of locations, and the reporting requirements will be increasing at unknown and non-linear rates. 12. Adapt to provide HTEE operators as required. Note: Procurement of HTEE devices is not within the scope of the Statement of Objectives. OUTCOME We expect the outcome of this performance based integrated logistics support contract to be: 1) HTEE that is mission capable and available to the Customs Officer and; 2) competent, confident and effective mission equipment operators (Customs Officers) from the time the equipment is introduced to the field till wear out/property excess occurs. Government Furnished Information A Library will be established when the Request for Proposals is released. Material such as operators manuals and preventive maintenance schedules is proprietary and not the property of the Government and will not be releasable, yet it may be viewed at the Library. The following information will be made available to the contractor at the time of contract award, 1. Training material for HTEE equipment. 2. Very limited Non-proprietary technical documentation for the HTEE. 3. Access to NEEMR financial and maintenance database. Government Furnished Equipment The HTEE and spare and repair parts will be available to the contractor at time of contract award. At the time of contract award, the Government will make available ten (10) utility vans for maintenance operations. The contractor shall maintain the vehicles and shall be responsible for providing all tools and test equipment assessed as necessary in addition to the initial complement of GFE. The initial complement of GFE is in the vehicles and at ten selected sites. The initial complement of fielded maintenance tools and test equipment is listed in the Library for proposal development. The 10 vans are located at: San Diego, CA, Calexico, CA, Ft. Huachuca, AZ, El Paso, TX, Laredo, TX, Hidalgo, TX, Miami, FL, San Juan, PR, Chicago, IL, and Woodbridge,VA. Note: The following performance requirements are listed in order to indicate the contract tasks of critical importance. The contractor shall propose performance standards, performance measurements to support the standards, and incentives associated with exceeding the standards, as well as disincentives for not meeting the standards. Performance Requirements Summary MAINTENANCE: Maintain Government Furnished High Technology Enforcement Equipment including preventive and corrective maintenance to be performed in accordance with OEM specifications. TRAINING: Train Customs Officers to safely, confidently and effectively operate the HTEE; Quality of Instruction; AND Student Documentation inputs to registrar for Customs system of official records SERVICE DESK/OPERATIONS CENTER: Staff and operate a 7x24 customer service desk/operations center; AND Total Asset Visibility POST-PRODUCTION SUPPORT: HTEE changes and modifications RELOCATION OF HTEE: Relocate HTEE with all due diligence FIGURES OF MERIT: Establish logistics performance figures of merit, collect and analyze the data and report the results;AND Establish contract performance figures of merit, collect and analyze the data and report the results. VIDEO SYSTEMS: Provide and maintain video security systems as required. PROGRAM MANAGEMENT: Achieve the contracted level of performance required by the Customs Service including subcontracting, performance assessment and reporting, scheduling, needs assessment and cost accounting. Customer Wait Time Standards HTEE Equipment Customer Wait Time in hours Buster 48 Fiberscope 96 Itemiser 96 RADUSA 48 Survey Meter 24 PRD 48 Tool truck 48 VACIS II (CREW SERVED) 24 VACIS, Mobile 24 VACIS, Rail 24 VACIS, Pallet 24 Vapor Tracer (Individual) 96 X-ray, Body Imaging 48 X-ray, 101 Series 48 X-ray, TXR (Crew Served) 24 X-ray, MTXR 24 X-ray, Other (Crew Served & Individual) 48 Range Finder (Individual ) 48 Dielectrometer 96 Portal Radiation Detector (Individual) 24 Radiation Isotope Identifier 24 Handheld Acoustic Inspection System 48 Customer wait time: It is defined as the elapsed time starting when a request for service arrives at the NEEMR service center via telephone or email and the time that the customer is satisfied that the item is serviceable. Ao Operational Availability - Probability that a prime item when used in support of Customs mission in the Customs environment will operate satisfactorily when called upon. Ao = MTBM/(MTBM + MDT) Where: MTBM is mean time between maintenance; MDT is mean maintenance downtime = total elapsed time required to repair and restore an item of HTEE to full operational status. Includes mean active maintenance time, logistics delay time, and administrative delay time. HTEE - High Technology Enforcement Equipment Out of Production - HTEE either no longer being procured by Customs or no longer manufactured. END OF DOCUMENT
- Place of Performance
- Address: U.S. CUSTOMS SERVICE, NATIONWIDE CONTRACT
- Record
- SN00129727-W 20020802/020731214028 (fbodaily.com)
- Source
-
FedBizOpps.gov Link to This Notice
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