PRESOLICITATION NOTICE
R -- IRS ANALYSIS OF COLLECTION CONTRACT SUPPORT OPTIONS
- Notice Date
- 12/28/2001
- Notice Type
- Presolicitation Notice
- Contracting Office
- Department of the Treasury, Internal Revenue Service (IRS), National Office Procurement (A:P), 6009 Oxon Hill Road, Suite 700, Oxon Hill, MD, 20745
- ZIP Code
- 20745
- Solicitation Number
- Reference-Number-TIRNO-02-RFI-COLLECTION
- Response Due
- 1/4/2002
- Archive Date
- 3/1/2002
- Point of Contact
- Helen Carmona, Contract Specialist, Phone 202-283-1514, Fax 202-283-1514, - Helen Carmona, Contract Specialist, Phone 202-283-1514, Fax 202-283-1514,
- E-Mail Address
-
helen.d.carmona@irs.gov, helen.d.carmona@irs.gov
- Description
- The Internal Revenue Service (IRS) has undertaken an initiative to modernize the Filing and Payment Compliance (FPC) program. The FPC project is a joint effort between IRS and Computer Sciences Corporation (CSC, the PRIME) and is aimed at reducing the overall collection time, while improving customer and employee satisfaction. During the strategic planning effort for transition to the Modernized Systems, it has been observed that Modernized Systems alone may not sufficiently address the large inventory of collection work. The IRS, working together with the PRIME, has decided to perform an analysis of collection contract support options. The collection third party contract support analysis is an analysis of best practices related to receivable management and collections. The FPC project team will present results to IRS management of the best practices analysis, along with contract support alternatives. The alternatives will address strategies for resolving the current collection inventory and the potential for integrated and embedded collection contract support in the modernized FPC design. To enable the IRS/PRIME to perform an effective analysis of the options available, the IRS will issue a Request for Information (RFI). The RFI will request information to determine what skills collection contract support companies can provide to the IRS, including training, modeling, inventory management, human resources management, software products, and collection services. Additionally, from the information gathered, and in conjunction with a current/future state gap analysis, the IRS/PRIME will determine how to incorporate collection contract support companies as an interim solution, part of the long-term strategy, or both, as appropriate. Specifically, the IRS/PRIME require potential collection contract support companies to provide information on a variety of issues, such as, preferred compensation methods including frequency and performance incentives. Input on specific type of receivables most favorable to the industry practices and expected recovery rates based on delinquency amount, delinquency age, prior collection efforts, etc. Input on a variety of security practices including personnel screening, data security, computer security and physical security capabilities. Input on collection contract support performance measurement criteria in a balanced-measures environment, to include business results, customer satisfaction and employee satisfaction. Input on the preferred technology and methodology for account information exchange between the IRS and collection contract support companies. Additionally, we would like industry perspective on the impact of the Taxpayer Bill of Rights, privacy and disclosure provisions of the Internal Revenue Code and the Restructuring and Reform Act of 1998 (RRA98) on the collection contract support companies' ability to effectively assist the IRS in its collection activities. The IRS/PRIME will review written responses to the RFI for parties demonstrating experience with projects of similar scope and magnitude, or parties with unique and unusual solutions to a variety of the requested data elements on which we are gathering information. The IRS/PRIME will identify two or three collection service providers to partner with the IRS/PRIME as we design the future IRS Filing and Payment Compliance model. The IRS/PRIME is primarily interested in selecting companies that have a high level of expertise, broad subject matter coverage, and a willingness to dedicate individuals to assist the IRS/PRIME as needed. The identified companies will be requested to participate in informal meetings with the IRS/PRIME periodically over the next several months as Subject Matter Experts (SME's). The IRS/PRIME will ask the SME's to assist the IRS by providing the private sector input from a collection services provider perspective as we further refine the decision analytics for case assignment, as well as, determine the requirements for our future state inventory management systems. The IRS/PRIME will rely on the submission of written responses to the RFI to determine the SME's. All parties expressing an interest in working with the IRS/PRIME, whether selected as a SME or not, will have an opportunity to comment on the draft Request for Proposals (RFP). We anticipate having the draft RFP ready for comment in early fall 2002. A subsequent final Request for Proposals (RFP) will be issued for the evaluation and eventual award of contracts for collection support services. It is the intent of the IRS to issue TIRNO-02-RFI-COLLECTION, the Request for Information (RFI), on or about January 3, 2002. The RFI will be posted to the IRS Procurement website at www.procurement.irs.treas.gov. It is the intent of the IRS to issue the final Request for Proposals (RFP) in late calendar year 2002 or early calendar year 2003. Firms that have previously expressed interest in this program must respond to the specific RFI and reference the number. After the issuance of the RFI, all additional information concerning the RFI (amendments, status updates, etc) will be posted to the IRS Procurement website. No further preliminary information or status updates will be provided to respondents unless in writing. Questions concerning the RFI shall be submitted via e-mail to: *collection.inquiries@irs.gov. In order to ensure a timely response, questions should be received by the Contracting Officer at least 15 CALENDAR days before the RFI closing date. After this date, the Government will make every effort, but cannot guarantee that submitted questions will be answered before the RFI closing date. No telephone inquiries will be accepted.
- Record
- SN20011230/00010480-011229090332 (fbodaily.com)
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